- Position Title
- Supervisory IT Specialist
- Agency
- Deputy Assistant Secretary for Information and Technology
- Announcement Number
- DE-12581293-25-RC Opens in new window
- Open Period
- Friday, October 18, 2024 to Wednesday, October 23, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Assessment 1
INSTRUCTIONS: Individual Occupational Requirement (IOR): This section includes questions about the basic requirements for this vacancy. Carefully read the following descriptions and select ONE statement below that best describes how your IT-related experience meets the basic requirements for a Supervisory IT Specialist (OS), GS-2210-14. Applicants must meet the basic requirements in the individual occupational requirements to be fully qualified for the specified series and entry grade.
NOTE: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Select the response below that most accurately describes basic IT experience:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
NOTE: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
Select the response below that most accurately describes basic IT experience:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Selective Placement Factor: This position includes a skill, knowledge, ability, or other worker characteristic basic to -and essential for satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent the minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.
Specialized Experience: You must possess one year of specialized experience equivalent to at least the GS-13 level.
2.
From the descriptions below, select the letter that corresponds to the highest level of experience that demonstrates your ability to perform the work of a Supervisory IT Specialist, at the GS-14 grade level. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response or leave this question blank, you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Directs the tracking and reporting of ITSM Tool (ServiceNow) Platform/Product services process management, improvement efforts and manages a list of consolidated, qualified, dismissed and prioritized ITSM Tool (ServiceNow) platform/product Pipeline.
4.
Mastery knowledge to analyze state-of-the-art solutions, leading multidisciplinary teams and to develop/monitor metrics used in evaluating the accomplishment of IT goals and objectives.
5.
Mastery knowledge to make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
6.
Communicates responsibilities and time frames for facilitating platform/product Management discussions, documentation of requirements, and development of epics and user stories.
7.
Diagnoses and resolves customer reported system incidents, problems, and events.
8.
Serves as an effective change agent providing expert technical and operational program oversight, guidance and direction to VA and OIT senior executive leadership on transformation functions activities, including technical requirements and capabilities, tools, standards, best practices.
9.
Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components.
10.
Directs the development of ITSM (ServiceNow) platform/products policy and strategy including short and long-term organizational goals, objectives, and strategic initiatives, as well as business process transformation initiatives.
11.
Knowledge sharing between information owners/users through an organization's operational processes and systems.
12.
Plans the work to be accomplished by the unit, assigns work to employees, and establishes production or quality standards for the unit's work.
13.
Provides oversight and coordination across OIT on ITSM (ServiceNow) platform/products processes and provides expertise and direction on IT and organizational management concepts, practices, and procedures.
14.
Establishes and communicates guidelines and performance requirements to employees; conducts formal performance reviews; and identifies and provides for the developmental and training needs of employees.
15.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.