- Position Title
- Debt Recovery Analyst
- Agency
- Bureau of the Fiscal Service
- Announcement Number
- 25-FS-69-P Opens in new window
- Open Period
- Friday, October 25, 2024 to Monday, November 4, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
3.
Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?
3.
Where did you learn about this Department of the Treasury job opportunity?
4.
If you were born a male after December 31, 1959, and are at least 18 years of age, have you registered with the Selective Service System (select "Not applicable" if this question does not apply to you)?
5.
Have you attended any of Treasury's information sessions? (Please click all that apply.)
Assessment 1
Specialized Experience: For the GS-09 you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal Service. One year of specialized experience refers to full time work; part time work is considered on a prorated basis. Specialized experience for this position includes:
-Debt collection call center experience providing responses to inquiries by telephone and through written correspondence to delinquent debtors; AND
-Researching and analyzing information from call tracking software and digital imaging systems; AND
-Working with or reviewing various financial statements.
OR A master's degree or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education
-Debt collection call center experience providing responses to inquiries by telephone and through written correspondence to delinquent debtors; AND
-Researching and analyzing information from call tracking software and digital imaging systems; AND
-Working with or reviewing various financial statements.
OR A master's degree or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related OR You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education
1.
For the GS-09, select the answer that best describes your experience and/or education.
2.
Make sure experience is clearly documented in your resume. Please give the dates/resume reference when you gained this experience/education so it may be found to ensure you receive proper credit.
3.
The incumbent must be able to speak, read, and write fluently in Spanish. The incumbent must also have the ability to translate, interpret, and communicate issues and programs in both English and Spanish.
Are you able to communicate fluently, orally and in writing, in both English and Spanish?
Are you able to communicate fluently, orally and in writing, in both English and Spanish?
4.
I have experience initiating and maintaining customer relationships with:
5.
Choose the statements that best describe your experience communicating orally.
6.
Choose the statement(s) that describes your interpersonal communication skills.
7.
Select the choices that describe your ability to communicate orally via telephone or in person with a variety of customers to obtain and provide information.
8.
Indicate your experience maintaining and promoting effective working relationships with managers, supervisors, co-workers, or contractors.
9.
I have communicated orally with various audiences to provide the following:
10.
Which of the following best describes your call center work experience providing customer service or support to many customers over the phone?
11.
Choose the statement(s) that describe tasks you have performed to organize and control documents or correspondence.
12.
Select from the list, the experience you have had on a regular or recurring basis in providing customer service in executing your duties in positions related to debt collection or financial management.
13.
Choose the statement(s) that describe your experience planning and organizing work.
14.
Which of the following best describes your experience making decisions independently?
15.
Which of the following best describes your call center work experience environment?
16.
Please select the response below that best defines your experience in dealing with interruptions and re-prioritizing work.
17.
From the list below, select the laws, statutes, regulations, and standards you have experience using on the job.
18.
Which of the following describes your experience with the Debt Collection Act?
19.
I analyze the following types of documents on a regular basis:
20.
In analyzing delinquent non-tax Federal debt, I determine:
21.
Do you have any experience using Call Tracking Software (CTS) as a regular part of your job?
22.
Do you have experience using a digital imaging system to store and recall correspondence as a regular part of your job?
23.
I have experience handling the following types of debt:
24.
Do you now hold, or have you previously held a position where you regularly handled SBU (Sensitive but Unclassified) and/or PII?