- Position Title
- Product Development Specialist (Product Manager)
- Agency
- Internal Revenue Service
- Announcement Number
- 25-12589009K-OSS-0301-15 Opens in new window
- Open Period
- Thursday, October 24, 2024 to Tuesday, November 5, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
IRS CTAP Candidate - Are you a current displaced or surplus IRS employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located either within or outside the local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your most recent SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
3.
Treasury CTAP Candidate - Are you a current displaced or surplus Department of Treasury (non-IRS) employee and:
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
If you indicate "Yes" for this question, you MUST submit supporting documentation to validate your claim of CTAP eligibility such as a Reduction in Force (RIF) separation notice or a Certificate of Expected Separation (CES) AND a copy of your most recent annual performance appraisal AND a copy of your latest SF-50 (Notification of Personnel Action).
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
4.
Current IRS Candidate (excluding Chief Counsel and Treasury Inspector General for Tax Administration (TIGTA)) - Are you a current permanent career or career-conditional, Competitive Service Internal Revenue Service employee?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.) (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
5.
Department of Treasury Candidate (excluding Internal Revenue Service) - Are you a current permanent career or career-conditional, Competitive Service Department of Treasury employee (e.g., Chief Counsel, Treasury Inspector General for Tax Administration (TIGTA), Dept. of Mint, Fiscal Service)?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
6.
Transfer Candidate - Are you currently employed as a permanent career or career-conditional employee in the competitive service outside of the Department of Treasury?
If you indicate "Yes" for this question, you MUST submit:
If applying for a higher grade, it is recommended to also provide:
For more information, review USAJOBS Transfer sources.
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent career or career-conditional SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should be a "1" or "2")
If applying for a higher grade, it is recommended to also provide:
- a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
For more information, review USAJOBS Transfer sources.
7.
Reinstatement Candidate - Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?
If you indicate "Yes" for this question, you MUST submit:
For more information, review USAJOBS Reinstatement resources and USAJOBS SF-50 resources.
If you indicate "Yes" for this question, you MUST submit:
- a copy of your most recent separation SF-50 (Notification of Personnel Action) or equivalent personnel action form which MUST reflect:
- career or career-conditional appointment type (Block 24 is Tenure 1 or 2), AND
- competitive service type (Block 34 is Position Occupied 1), AND
- a copy of an SF-50, or equivalent, that reflects your highest grade held on a permanent basis (if different than your most recent SF-50, or equivalent), AND
- if applying for a higher grade, a copy of an SF-50, or equivalent, which clearly demonstrates you meet the 52-week time-in-grade requirements (e.g., Promotion with an effective date more than one (1) year old, Within Grade Increase at the highest grade held, SF-50, or equivalent, at the highest grade held with an effective date more than one (1) year old). (If applying for a managerial position under the IRS Payband System, time-in-grade requirements do not apply.)
For more information, review USAJOBS Reinstatement resources and USAJOBS SF-50 resources.
8.
ICTAP Candidate - Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position and:
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
- you are located within the same local commuting area of this vacancy, AND
- your grade is equivalent to or below the grade level of this vacancy, AND
- your position has the same or higher promotion potential of this vacancy, AND
- your last performance rating of record is at least fully successful or the equivalent?
For more information, review Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP).
9.
Land Management Candidate -Are you a current or former temporary or term employee of a Land Management (LM) agency, i.e. Forest Service, Bureau of Land Management, National Park Service, Fish and Wildlife Service, Bureau of Indian Affairs, Bureau of Reclamation employee?
If you indicate "Yes" for this question, you MUST submit the following:
Land Management Employee:
For more information, review USAJOBS Land Management resources.
If you indicate "Yes" for this question, you MUST submit the following:
Land Management Employee:
- a copy of your SF-50 (Notification of Personnel Action) showing initial appointment under competitive procedures to the time-limited appointment for a total of more than 24 months without any break in service of two (2) or more years, AND
- proof of acceptable performance ratings for each period of employment used to meet the 24-month requirement.
- Former LM Employee - You must apply within two years of your last term or temporary job date of separation, provide the documents listed above AND a copy of your separation SF-50. Your most recent separation must be for reasons other than misconduct or performance.
For more information, review USAJOBS Land Management resources.
10.
Military Spouses (EO 13832) Candidate - Are you the spouse of an active-duty member of the Armed Forces -OR- the spouse of a retired/separated member of the Armed Forces with a disability rating of 100% from the Department of Veterans Affairs -OR- the un-married widow or widower of a member of the Armed Forces killed while on active duty status?
If you indicate "Yes" for this question, you MUST submit the following:
For more information, review FedsHireVets.gov.
If you indicate "Yes" for this question, you MUST submit the following:
- Verification of the marriage to the service member (i.e., marriage license or other legal documentation verifying marriage), AND
- If based on member's Active Duty status: proof of active duty status, i.e. Active Duty military orders, or spouse's Permanent Change of Station (PCS) with dates of active duty, or official documentation from the Armed Forces branch that verifies spouse's active status.
- If based on member's 100% disability: verification of the member's retirement or release/discharge from active duty AND verification of spouse's 100% service-connected disability (DD-214 and/or VA letter).
- If based on member's death: verification of the member's active duty status at the time of death (DD-214) AND verification of the member's death while on active duty (DD-1300).
- You are not eligible if you were not married to the veteran at the time of death or have since remarried.
- By selecting "Yes" below you are certifying that you were married to the veteran at the time of death and have not since remarried.
For more information, review FedsHireVets.gov.
11.
VEOA Candidate - Are you a veteran whose latest discharge was under honorable conditions and you:
If you indicate "Yes" for this question, you MUST submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.
- served three (3) or more years of continuous active duty service in the military (NOTE: If released shortly before completing a 3-year tour, you are considered to meet the eligibility); -OR-
- are entitled to veterans' preference?
If you indicate "Yes" for this question, you MUST submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service.
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
Assessment 1
{USER COPY AND PASTE INTO YOUR ANNOUNCEMENT AND DELETE INSTRUCTIONS FROM YOUR ASSESSMENT QUESTIONNAIRE}}QUALIFICATION REQUIREMENTS:SPECIALIZED EXPERIENCE GS-15 Level: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the GS-14 which is the next lower grade level of the normal line of progression of this position in the Federal government. Specialized experience for this position includes:
- Experience serving as a digital Product Manager (or in a similar position), who is responsible for defining and managing product roadmap definitions, lifecycles and enhancements. This would include experience establishing the current state of products in order to define direction and goals based on customer needs and business requirements; defining desired experiences for key product users; conducting research to determine what new digital features should be incorporated and developing product performance metrics.
- Experience developing and managing web analytics programs and tools to track and analyze data to assess and improve the effectiveness of a website.
- Experience with digital/multi-media marketing to build brand recognition, using digital channels; experience compiling data from various products and channels for an all-inclusive analysis.
- Experience must also include developing data visualization techniques, such as dashboards to compile data and visualize trends and occurrences to understand Key Performance Indicators and other strategic data; and,
- Developing, launching and managing new digital features and/or products and/or 3rd party application programming interfaces (API).
Thank you for your interest in applying for this position. Your responses to the following questions supplement the information provided in your resume.
1.
SPECIALIZED EXPERIENCE: GS-15: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the GS-14 which is the next lower grade level of the normal line of progression of this position in the Federal government. Specialized experience for this position includes: experience serving as a digital Product Manager (or in a similar position), who is responsible for defining and managing product roadmap definitions, lifecycles and enhancements. This would include experience establishing the current state of products in order to define direction and goals based on customer needs and business requirements; defining desired experiences for key product users; conducting research to determine what new digital features should be incorporated and developing product performance metrics. In addition you must have: Experience developing and managing web analytics programs and tools to track and analyze data to assess and improve the effectiveness of a website; Experience with digital/multi-media marketing to build brand recognition, using digital channels; experience compiling data from various products and channels for an all-inclusive analysis. Experience must also include developing data visualization techniques, such as dashboards to compile data and visualize trends and occurrences to understand Key Performance Indicators and other strategic data; and developing, launching and managing new digital features and/or products and/or 3rd party application programming interfaces (API).
Which of the following is true about your specialized experience?
Which of the following is true about your specialized experience?
2.
GS-15 TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.
Please select the response that best describes your time in grade.
Please select the response that best describes your time in grade.
3.
Do you have experience developing and managing web analytics programs and tools to track and analyze data to assess and improve the effectiveness of a website?
4.
Do you have experience with digital/multi-media marketing to build brand recognition, using digital channels?
5.
Do you have experience compiling data from various products and channels for an all-inclusive analysis?
6.
Do you have experience developing data visualization techniques, such as dashboards to compile data and visualize trends and occurrences to understand Key Performance Indicators and other strategic data?
7.
Do you have experience developing launching and managing new digital features and/or products and/or 3rd party application programming interfaces (API)?
8.
What is your experience in managing/leading a large-scale digital business technology/ information technology (IT) customer service initiative?
9.
Which of the following best describes your experience collaborating with leadership across business and IT organizations to identify resources needed to address major trends or issues regarding digital customer service?
10.
What is your experience communicating business requirements to information technology stakeholders?
11.
What is your experience communicating customer needs to business and/or information technology stakeholders?
12.
Which of the following best describes your experience communicating with stakeholders about digital customer service initiatives?
13.
Which of the following best describes your customer experience and usability best practices?
14.
Which of the following describes your experience in an agile product management environment?
15.
Which of the following describes your experience with metrics/analytics?
16.
Which of the following best describes your experience leveraging customer experience and/or usability research?
17.
Which of the following best describes experience with digital customer service initiatives?
18.
Which best describes your experience with digital organizations or functions?
19.
Which of the following describes your experience advising senior leadership on mission-critical digital customer service initiatives?
Select “Yes” or “No” to the following question(s).
20.
To qualify for this position and receive full credit for your relevant experience you must list the month/year and number of hours worked for experience listed on your resume. Your resume must support your responses to the questions. Do you understand that failure to provide sufficient evidence in your resume may result in a "not qualified determination?
21.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.