- Position Title
- Program Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTD-12591516-25-DD Opens in new window
- Open Period
- Monday, October 28, 2024 to Friday, February 28, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Are you a current or former federal employee displaced from a position in a federal agency other than the Department of Veterans Affairs? If yes, confirm:
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience/and or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience/ and or education is subject to verification by investigation. You may be asked to provide specific examples or documentation of experience/and or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
1.
GS 5 Specialized Experience: Have one (1) year of specialized experience equivalent to at least the next lower grade level (GS 4) related to the work of the position to be filled. Examples of specialized experience would typically include but are not limited to: Provide a wide variety of administrative, clerical, and technical support; Performs work that supports budget analysis and administration; utilizes office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work as well as fax machine, scanner and email.
Or;
Education: Successfully completed four (4) years of education above the high school level in any field. NOTE: Transcripts (unofficial or official) must be submitted with the application.
Or;
Experience and Education Combination: Have an equivalent combination of successfully completed post-high school education in excess of the first 60 semester hours (beyond the second year)is creditable toward meeting the specialized experience requirement, and the specialized experience as described above, meets the total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application.
Or;
Education: Successfully completed four (4) years of education above the high school level in any field. NOTE: Transcripts (unofficial or official) must be submitted with the application.
Or;
Experience and Education Combination: Have an equivalent combination of successfully completed post-high school education in excess of the first 60 semester hours (beyond the second year)is creditable toward meeting the specialized experience requirement, and the specialized experience as described above, meets the total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Coordinates the orientation of new staff ensuring on-boarding activities are completed, access is given and initial training is completed.
3.
Responsible for the Electronic Inventory List, obtains inventory paperwork, gains signatures, and submits memos.
4.
Completes special research projects in support of the technical/program activities of the organization.
5.
Demonstrate excellent customer service skills and flexibility in order to adapt to the frequent changes.
6.
Informs staff of new procedures and/or changes to existing policies.
7.
Handles conflict and problems with the customer in a constructive and professional manner.
8.
Provide clerical contact support such as answering telephones, greet patients and visitors.
9.
Reviews documents/reports for completeness and enters pertinent information into an automated tracking system or creates spreadsheets/databases to track them.
10.
Uses standard office equipment, such computers, copiers, fax machines, and office automation systems to perform a substantial range of support tasks.
11.
Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence.
12.
Performs timekeeping duties for the service.
13.
Maintains office supplies and equipment.
14.
Maintains purchase card authorization and tracks purchases from request to delivery ensuring the accuracy and frugality for the department.
15.
Identifies areas of needed improvement and proactively initiates and facilitates work groups to resolve process issues.
16.
Ensure requirements are met for activities performed in the department and handle the need for change of standard protocol working collaboratively to resolve.