- Position Title
- Program Support Assistant (OA)
- Agency
- Veterans Health Administration
- Announcement Number
- CBTE-12608394-25-BLS Opens in new window
- Open Period
- Thursday, November 14, 2024 to Saturday, November 23, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience and/or education or training that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
1.
Program Support Assistant (OA) , GS-05 grade: Select the appropriate answer based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position.
Select “Yes” or “No” to the following question(s).
2.
Program Support Assistant (OA) , GS-06 grade: Must have at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant at the full performance level (GS-6), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-5). Specialized experience includes:
- Ability to analyze, evaluate, and provide recommendations on administrative issues;
- Ability to apply eligibility principles to gather information, determine entitlement, process applications and claims, and coordinate benefit needs;
- Ability to monitor, track, audit, and implement corrective actions across all managed programs;
- Skill in operating multiple computer systems and applications to accurately enter or extract information.
- Ability to manage funds in regard to billing and travel;
- Administrative support such as preparing responses to correspondence, scheduling appointments and meetings, tracking time and attendance, and generating reports;
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Implements high skills in oral and written communication techniques.
4.
Ability to retain various services and resources available to better assist the patients needs.
5.
Ability to work rapidly with a high degree of accuracy, be dependable and use good judgment, along while effectively and properly analyzing and evaluating all situations to ensure that the patient and family's welfare is protected at all times.
6.
Apply an extensive body of rules and regulations relative to the patients eligibility for healthcare benefits, assisting families with death, burial and explanation of death benefits.
7.
Possess skill in establishing and maintaining effective working relationships with patients, relatives, and hospital staff.
8.
Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
9.
Collaborates, establishing and maintaining effective working relationships with patients, relatives and hospital staff.
10.
Enter data and information when necessary, but also reviewing reports, records and statistical computations for accuracy and propriety
11.
Prepare written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
12.
Knowledgeable in the procedures related to enrolling patients in and accessing web-based programs.
13.
Posses skill in entering demographic, insurance, and income information into various computer systems.
14.
Works under considerable pressure and plan workload without halting or interrupting the operation as a whole by showing initiative in completing priority tasks.
15.
Participates in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment.
16.
Knowledge of clinic procedures and regulations; skill in operating computer systems and applications accurately to enter or extract information.
Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Transcript Reminder - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.