- Position Title
- IT Specialist (CustSpt)
- Agency
- National Park Service
- Announcement Number
- MW-1543-MWRO-25-12611833-DE Opens in new window
- Open Period
- Wednesday, November 20, 2024 to Friday, November 29, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
5.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
Assessment 1
Minimum Qualification Requirements for Information Technology Specialist (Customer Support) GS-2210
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR RATING WILL BE LOWERED.
If you are using education to qualify you must document your coursework and/or degree completed in your resume or other application materials, you submit. You must submit a copy of your transcripts that identifies each course, the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit transcripts, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected).
1.
Select the statement that best describes the education and/or experience that you possess that demonstrates your ability to perform Information Technology Specialist (Customer Support) work at the GS-05 level or equivalent. Read all responses before making your selection. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
2.
Select the statement that best describes the education and/or experience that you possess that demonstrates your ability to perform Information Technology Specialist (Customer Support) work at the GS-07 level or equivalent. Read all responses before making your selection. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
3.
Select the statement that best describes the education and/or experience that you possess that demonstrates your ability to perform Information Technology Specialist (Customer Support) work at the GS-09 level or equivalent. Read all responses before making your selection. If you leave this question blank you will be rated ineligible. If you do not meet these minimum qualifications, you will be considered not qualified and will not receive consideration for this position.
4.
In addition to minimum qualifications of specialized experience or education, individuals must have IT-related experience demonstrating each of the four competencies listed below. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For the GS-5 through GS-15 (or equivalent) grade levels, individuals must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Information Technology Architecture - Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a systems' internal operations and interactions with other systems
FOR GS-5/7/9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Provide day to day helpdesk support to include, but not limited to, software install/troubleshooting, hardware break/fix issues, workstation setup/decommission, mobile device setup/troubleshooting, network printer setup, and user account provisioning and deprovisioning
6.
Maintain Organizational Units in Active Directory to include user, computer, security group, and distribution group objects.
7.
Provide support for local LAN/WAN connectivity components and troubleshoots local network connectivity issues as they arise.
8.
Inventory and manage IT equipment.
FOR GS-7 & 9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
9.
Address IT security vulnerabilities with customers and reports incidents to IT security manager.
10.
Write clear and easy-to-follow, non-technical instructions for general users to successfully improve productivity or install software.
11.
Triage technical support requests to manage time and resources using helpdesk ticketing system.
FOR GS-9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
12.
Anticipate changes in the environment and plan and develop workflow processes to respond to the changes.
Hardware - Knowledge of specifications, uses, and types of computers or computer related equipment.
FOR GS-5/7/9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
13.
Configure personal computers and printers for an administrative office.
14.
Successfully troubleshoot hardware and software to meet office operational needs.
15.
Respond effectively to staff members related to computer software and hardware problems.
16.
Modify hardware and software to meet user needs.
FOR GS-7 & 9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
17.
Install new and upgraded hardware and software applications.
18.
Install printers and other peripherals.
19.
Troubleshoot communication issues on mobile devices such as smart phones or tablet device.
FOR GS-9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
20.
Plan, create and deliver technical installation procedures for use by end users.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
FOR GS-5/7/9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
21.
Provide technical support for application software such as word processing, database, spreadsheet, and electronic mail.
22.
Resolve system software problems utilizing guides and other resources for an administrative office.
23.
Provide technical Help Desk support in an office setting with more than 10 networked users.
24.
Resolve help requests from Local Area Network (LAN) users to provide troubleshooting support to resolve IT related issues.
FOR GS-7 & 9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
25.
Advise system users on the significant aspect of IT policy, security, and training.
FOR GS-9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
26.
Diagnose and resolve technical problems for a wide variety and number software applications, systems and technical hardware.
27.
Utilize PowerShell to develop or use scripts.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
FOR GS-5/7/9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
28.
Respond effectively to staff members in relation to computer software and hardware problems.
29.
Respond effectively to dissatisfied or frustrated computer systems users.
30.
Express ideas and facts to individuals or groups effectively.
31.
Monitor, record, and maintain details of help provided to system users in an automated helpdesk system.
FOR GS-7 & 9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
32.
Develop and conduct training for a group of at least 5 people.
FOR GS-9
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
33.
Develop and present clear and concise oral presentations.
34.
Provide all relevant information to other team members on support requests which need to be escalated.