Office of the Assistant Secretary for Administration and Management Logo
Position Title
IT Program Manager (ENTARCH/AI) (ServiceNow Architecture Developer)
Agency
Office of the Assistant Secretary for Administration and Management
Announcement Number
MS-25-CHI-OCIO-12612080-KEK Opens in new window
Open Period
Monday, November 18, 2024 to Monday, December 2, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
PLEASE READ THE FOLLOWING ELIGIBILITY QUESTIONS CAREFULLY. Your answers will be used to determine your eligibility to apply to this job opportunity announcement. You will be considered under the eligibility option(s) to which you answer YES. Select YES to all eligibility options for which you want to be considered. If you respond NO to meeting the criteria for all the eligibilities or fail to provide a response to all of these questions, you will not be considered for the position(s) under this announcement.

NOTE: You must submit the required supporting documentation to receive consideration for EACH selected eligibility. Failure to provide the required documents will result in an ineligible rating and your application will be excluded from consideration.
(limit characters)
2. Are you a current or former DOL employee who meets the definition of a "surplus" or "displaced" employee, in which you received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:

• You are located in the same local commuting area as the vacancy; AND,
• You are applying to a position that is at or below the grade level of the position from which you will be separated; AND,
• You are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND,
• Your last performance rating of record is at least fully successful or the equivalent

Note: To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
(limit characters)
3. Are you the spouse of a member of the Armed Forces on active duty?

Note: To verify eligibility, you must provide the following documentation:

•    Proof of marriage to the service member - documentation verifying marriage (i.e., marriage license or other legal documentation verifying marriage). 
•    A copy of PCS orders showing active duty or statement of active-duty service from the Armed Forces.

- OR - 

Are you the spouse of a member of the Armed Forces who retired with a disability rating of 100 percent at the time of retirement or the spouse of a member of the Armed Forces who retired or separated from the Armed Forces and has a disability rating of 100 percent from the Department of Veterans Affairs?

Note: To verify eligibility, you must provide the following documentation:

•    Proof of marriage to the service member.
•    The spouse's DD-214 showing the Character of Service as General or Honorable. 
•    A letter from the Veterans Administration (VA) that shows a rating of 100% disabled. 

- OR - 

Are you the un-remarried widow or widower of a member of the Armed Forces killed while in active duty status?

Note: To verify eligibility, you must provide the following documentation:

•    Proof of marriage to the service member.
•    The spouse's DD-214 showing the Character of Service as General or Honorable. 
•    DD-1300 Report of Casualty documentation.
•    Statement from the widow or widower certifying they have not remarried.

For more information, click here to review USAJOBS Military Spouses resources.
(limit characters)
4. Are you a current Federal employee who currently holds a career or career conditional appointment AND you have NOT held or currently hold a position on a permanent basis in the competitive service with the same or higher promotion potential of the position being advertised?

Note: To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status. 

Your SF-50 must reflect:
• Tenure: Career or career-conditional (1-Permanent or 2-Conditional) - refer to Tenure Box #24 on the SF-50
• Position Occupied: Competitive service (1) - refer to Position Occupied Box #34 on the SF-50

For more information, click here to review USAJOBS resources for Federal Employees.
(limit characters)
5. Are you a current Federal employee who currently holds a career or career conditional appointment AND you have held or currently hold a position on a permanent basis in the competitive service with the same or higher promotion potential of the position being advertised?

Note: To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status. 

Your SF-50 must reflect:
• Tenure: Career or career-conditional (1-Permanent or 2-Conditional) - refer to Tenure Box #24 on the SF-50
• Position Occupied: Competitive service (1) - refer to Position Occupied Box #34 on the SF-50

For more information, click here to review USAJOBS resources for Federal Employees.
(limit characters)
6. Are you a current or former federal employee displaced from a position in a Federal agency other than DOL who meets the definition of a "surplus" or "displaced" employee, in which you received official notice that your job is no longer needed or that you will lose your job by Reduction-in-Force (RIF)? If yes, confirm:

• you are located in the same local commuting area as the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent?

Note: To verify your eligibility, you must submit copies of the appropriate documentation, such as a reduction in force (RIF) separation notice, a SF50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You must also submit documentation to reflect your current (or last) performance rating of record.
(limit characters)
7. Are you a current (or former) employee of one or more of the following Land Management Agencies (Forest Service, Bureau of Land Management, National Park Service, Fish and Wildlife Service, Bureau of Indian Affairs, Bureau of Reclamation) and meet all of the following:
(a) worked for the agency/agencies on a time-limited (temporary or term) basis;
(b) held those jobs totaling more than 24 total months;
(c) did not have more than a 2-year break between those jobs; AND
(d) had performance ratings at or above the "acceptable" level during your employment?

Note: To verify your eligibility, applicants must submit ALL Appointment and Resignation/Termination SF-50 personnel actions, along with copies of performance ratings that cover each of those service periods. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status (such as LWOP) is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.
(limit characters)
8. Are you a current Excepted Service employee of a Federal Agency that has a valid interchange agreement with the Office of Personnel Management?

-OR- 

Are you a current:
• Postal Career Service Employee;
• Postal Rate Commission Employee;
• Government Accountability Office (GAO) Employee; OR
• Administrative Office of the U.S. Courts Employee?

Note: To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your eligibility under the OPM Interchange Agreement and Other Miscellaneous Authorities. 

For more information, click here to review Miscellaneous Authorities Not Regulated By U.S. Office of Personnel Management.
(limit characters)
9. Do you have a severe intellectual disability, severe physical disability, or psychiatric disability that qualifies you for a Schedule A Disability appointment?

Note: To verify your eligibility, then you must provide a disability letter from you doctor or a licensed medical professional that proves your eligibility for the Schedule A hiring authority 5 CFR 213.3102 (u) for people with intellectual disabilities, severe physical disabilities or psychiatric disabilities. 

For more information, click here to review USAJOBS resources for Individuals with Disabilities.
(limit characters)
10. Were you formerly employed as a Federal civilian employee on a permanent competitive appointment, or did you obtain career-conditional status and are within 3 years of the date of separation, but have NOT held a position with a promotion potential of the position being advertised?

Note: To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status. 

Your SF-50 must reflect:
• Tenure: Career or career-conditional (1-Permanent or 2-Conditional) - refer to Tenure Box #24 on the SF-50
• Position Occupied: Competitive service (1) - refer to Position Occupied Box #34 on the SF-50

For more information, click here to review USAJOBS resources for Federal Employees.
(limit characters)
11. Were you formerly employed as a Federal civilian employee on a permanent competitive appointment, or did you obtain career-conditional status and are within 3 years of the date of separation, and the position was the same or higher promotion potential of the position being advertised?
OR
Were you formerly a federal civilian employee on a permanent appointment in the competitive service, and the position you were in was lower than the promotion potential of the position for which you are applying, and you had a break in service of one year or longer, and your most recent performance appraisal was at least fully successful or equivalent?

Note:  To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status. 

Your SF-50 must reflect:
• Tenure: Career or career-conditional (1-Permanent or 2-Conditional) - refer to Tenure Box #24 on the SF-50
• Position Occupied: Competitive service (1) - refer to Position Occupied Box #34 on the SF-50

For more information, click here to review USAJOBS resources for Federal Employees.
(limit characters)
12. Are you:

• a veteran whose latest discharge was under honorable conditions AND you served three or more years of continuous active duty service in the military (Note: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
• eligible for veterans' preference?

Note: To verify your eligibility, you must provide supporting documentation with your application. If you are currently on active duty you may be considered under the two provisions above provided you submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted.  

For more information, click here to review USAJOBS resources for Veterans.
(limit characters)
Preferences
1. I understand that the responses I selected in this questionnaire must be fully supported by detailed descriptions of my work experiences in my resume. In the event that my responses are not supported by my resume, the human resources office will amend my responses to more accurately reflect the level of competency demonstrated in my resume. (limit characters)
2. I understand submission of supporting documentation, e.g., transcripts, DD-214, SF-50, most recent performance appraisal dated within 18 months (or a reason explaining why one cannot be provided) may be required for this position. I also understand that my application will not be considered if the required supporting documentation is not submitted or is not submitted in accordance with the time frames indicated in the announcement. (limit characters)
3. Where did you first learn about this Department of Labor (DOL) job opportunity? (limit characters)
4. Please provide the name of the institution/college/university or organization/program/network where you first heard about this Department of Labor (DOL) job opportunity. If you learned about this DOL job opportunity through a DOL Sponsored Career Fair, please provide the name of the career fair. If not applicable, please enter N/A. (limit 250 characters)
Core Questions
1. Are you a current Federal employee? (limit characters)
2. If you are, or ever were, a Federal civilian employee, please indicate pay plan of the highest graded position you held. (limit characters)
3. If you selected "Other", please enter the Pay Plan. If not applicable, please enter N/A. (limit 100 characters)
4. If you are, or ever were, a Federal civilian employee, please indicate the highest-grade level you held. (limit characters)
5. If you are, or ever were, a Federal civilian employee, please indicate the dates of the highest title, series, graded position you held (MM-YYYY to MM-YYYY or Present, or if not applicable, please enter N/A.).

Note: Time-In-Grade restrictions apply in relation to advancement to General Schedule positions of employees in the competitive service.
(limit 150 characters)
6. If you are, or were, a Federal employee who held a permanent position in the competitive service, what is the highest full performance level* of that position?

*Full Performance Level: The highest grade level in an employment career ladder. For example, if the position is a Secretary, grade GS-5 with a target grade or promotion potential to GS-7, the GS-7 grade level is the full performance grade level of the position. It is the highest grade in the Secretary position's employment career ladder (i.e., GS-5, GS-6, GS-7).
(limit characters)
7. Does the Department of Labor employ any member of your family? (limit characters)
8. If yes to previous question, please provide the name, relationship, organization in which employed, and location if known. If not applicable, please enter N/A. (limit 250 characters)
9. Are you a retiree receiving a Federal annuity, either military or civilian?

Note: If you are an annuitant, your salary or annuity may be reduced upon employment.
(limit characters)
10. Have you accepted a buyout from a Federal agency within the past 5 years? (limit characters)
11. For DOL employees only, what is your bargaining unit status? (limit characters)
12. Are you currently serving or have you served in a Political Appointment in the Federal Government? (limit characters)
13. Please indicate your most recent performance appraisal rating from your most recent performance appraisal (within 18 months). (limit characters)
Assessment 1
Thank you for your interest in this IT Program Manager (ENTARCH/AI) (ServiceNow Architecture Developer), GS-2210-14 position with the U.S. Department of Labor, Office of the Chief Information Officer (OCIO). Please read each question below carefully and select the response that best describes your experience as it pertains to meeting the requirement for the IT Program Manager (ENTARCH/AI) (ServiceNow Architecture Developer). This section will be used to determine if you possess the experience needed to qualify for this position. (limit characters)
1. You must meet the basic qualification requirements for an Information Technology Management, GS-2210 position. Select the option that best describes your experience background. (limit characters)
2. To meet the additional qualification requirements for this IT Program Manager (ENTARCH/AI) (ServiceNow Architecture Developer) GS-14 position, select the option that best describes your experience background. Note: In addition to meeting the basic entry qualification requirements, applicants must have specialized experience. (limit characters)
3. Design, develop, and implement AI capabilities for stakeholders, enhancing operational functions and driving measurable improvements in efficiency, productivity, and decision-making. (limit characters)
4. Identify AI opportunities for customers, ensuring effective alignment and integration of solutions with organizational goals in the delivery of tangible results. (limit characters)
5. Utilize advanced data analytics and machine learning techniques to drive sustained performance improvements and adapt solutions to evolving business needs. (limit characters)
6. Manage IT projects with high complexity or risk and maintain documentation of system configurations, processes, and procedures. (limit characters)
7. Audit existing systems infrastructure and architecture to ensure an accurate and high-level understanding of present capabilities. (limit characters)
8. Provide guidance and support to developers and project teams, implementing best practices for accessible design and coding. (limit characters)
9. Train and empower end-users to proficiently utilize AI technologies while fostering a culture of innovation and continuous improvement. (limit characters)
10. Guide customers in developing IT solutions for business needs, ensuring IT systems and software applications are fully compliant with Section 508 accessibility standards. (limit characters)
11. Collaborate with stakeholders to identify and prioritize AI and enterprise architecture requirements, and develop and maintain workflows, forms, and reports. (limit characters)
12. Engage in the designing, testing, implementing, and conducting quality assurance of ServiceNow solutions, ensuring compliance with relevant laws, regulations, and policies while maintaining the program's security and resilience. (limit characters)
13. Review proposed architecture diagrams for compliance with technical infrastructure, architecture standards, processes, principles, and methodologies. (limit characters)
14. Develop and execute test plans to check technical performance of infrastructure. (limit characters)
15. Identify opportunities to improve the enterprise-level systems to support business processes while monitoring system performance and troubleshooting issues using emerging technologies. (limit characters)
16. Collaborate with diverse personnel to develop IT systems solutions capable of supporting set strategy and goals including short, medium, and long-term planning. (limit characters)
17. I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
(limit characters)