- Position Title
- Contact Representative
- Agency
- Indian Health Service
- Announcement Number
- IHS-25-NA-12623828-DE Opens in new window
- Open Period
- Monday, December 2, 2024 to Thursday, December 5, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
3.
Are you a recipient of the Indian Health Care Improvement Act (IHCIA) Health Profession Scholarship authorized under Public Law 94-437?
If yes, confirm:
If yes, confirm:
- You have completed or will be completing the requirements of the approved health profession program within the established timeframe
- Meet all eligibility criteria
- Entitled to a one-time priority referral/selection to fulfill their obligation to provide public service
4.
Are you an American Indian/Alaska Native who is enrolled in a federally recognized tribe as defined by the Secretary of Interior? The Indian Health Service gives qualified American Indian/Alaska Natives preference when filling vacancies in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472), with approved exceptions.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
5.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
6.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
7.
Political, Schedule C, Non-career SES Appointee: In the last five years, based on the closing date of this announcement, have you been or are you currently an employee in the Executive Branch serving on a political, Schedule C, or Non-career SES appointment? If yes, and you are selected through this vacancy announcement, you may be required to obtain approval by the Office of Personnel Management (OPM) prior to beginning employment.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been arrested for or charged with certain crimes involving a child. Responding yes to this question can make you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been arrested for or charged with a crime involving a child?
3.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes against persons or offenses committed against children. Responding yes to this question makes you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been found guilty of, or entered a plea of nolo contendere (no contest) or guilty to, any felonious offense, or any two or more misdemeanor offenses under federal, state, or tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; or crimes against persons; or offenses committed against children?
4.
I certify that (1) my responses to questions one and two are made under penalty of perjury, which is punishable by fine under title 18 of the United States Code, or imprisonment of not more than five years, or both; and (2) I have received notice that a criminal check will be conducted. I understand my right to obtain a copy of any criminal history report made available to the Indian Health Service and my right to challenge the accuracy and completeness of any information contained in the report.
5.
Would you accept a term appointment?
Assessment 1
Thank you for your interest in this Contact Representative position with the Indian Health Service.
We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
Minimum Qualification, GS-06, Contact Representative
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-06. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-06. Select only one response and do not leave blank.
2.
Minimum Qualification, GS-07, Contact Representative
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-07. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-07. Select only one response and do not leave blank.
3.
Minimum Qualification, GS-08, Contact Representative
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-08. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-08. Select only one response and do not leave blank.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Advise patients of appeals process of third party additional resource denial.
5.
Advise patients of third party resource denial or approval.
6.
Coordinate with appropriate health care agencies to verify and obtain all known circumstances surrounding beneficiary's eligibility for services
7.
Research problems in the claims process by telephone or other methods.
8.
Troubleshoot and resolve problems for Medicare, Medicaid or third-party payer beneficiaries and providers.
9.
Apply thorough questioning to insure that patients have been interviewed in depth to determine if they are eligible for alternative resources.
10.
Establish the eligibility of patients with frequently uncooperative outside agencies and the setting of controversial issues.
11.
Interpret information relating to regulations for eligible individuals.
12.
Provide individual counseling and assistance concerning beneficiary problems and related benefits that may be available under other programs such as Veterans Administration, Medicare, Medicaid, Federal Employee's Health Benefits Program, group insurance programs, local public programs, and/or private insurance.
13.
Provide specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out-of-pocket cost, coordination of benefits, and any applicable program rules.
14.
Assist customers with completing forms to ensure accuracy and completeness.
15.
Direct individuals with problems, questions, or complaints to the proper person or office.
16.
Respond to a customer complaint about a product or service and follow through until the problem is resolved.
17.
Serve as a liaison with other organizations to coordinate delivery of products and services or to accomplish organizational goals.
18.
Work with customers to determine appropriate products or services.
19.
Explain or provide guidance on policies, standards, or procedures to management, coworkers, or customers.
20.
Notify individuals or offices orally of decisions, problems, or further actions needed on claims, applications, cases, or other items pending action.
21.
Present information orally about work or services of an organization to others (for example, describe the organization's programs and services to individuals or groups in the community, to other organizations, or to higher management).
22.
Provide information orally in response to inquiries concerning status of claims, applications, cases, or other actions pending approval or resolution.
23.
Question, interview, or confer with others to obtain or verify information.
SECTION II. CERTIFICATION OF INFORMATION ACCURACY As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Select “Yes” or “No” to the following question(s).
24.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibility may be canceled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position