Customs and Border Protection Logo
Position Title
Information Technology Specialist
Agency
Customs and Border Protection
Announcement Number
OIT-DE-12626751-BAM Opens in new window
Open Period
Tuesday, December 17, 2024 to Monday, December 23, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you a current federal employee who has received notice that you will be displaced from the Department of Homeland Security? If yes, confirm:
  • You occupy a position located in the same local commuting area of the vacancy; AND
  • You are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND
  • You are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND
  • Your last performance rating of record is at least fully successful or the equivalent.
To verify your eligibility, you must submit supporting documentation to validate your claim of CTAP eligibility, such as:
  • Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, AND
  • Copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
3. Are you a current or former federal employee displaced from a position in a federal agency? If yes, confirm:
  • You occupy (or have been separated from) a position located in the same local commuting area of the vacancy; AND
  • You are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND
  • Your last performance rating of record is at least fully successful or the equivalent
To verify your eligibility, you must submit supporting documentation to validate your claim of ICTAP eligibility, such as:
  • Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, AND
  • Copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Select the lowest grade you are willing to accept for this position. (limit characters)
2. Are you a current political Schedule A or Schedule C Executive Branch employee or a former political Schedule A or Schedule C Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code or are you a current non-career Senior Executive Service (SES) Executive Branch employee or a former non-career SES Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code?

To verify, please submit a copy of your Notification of Personnel Action, Standard Form (SF-50) or other relevant documentation reflecting your status as a Political Appointee.
(limit characters)
3. There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years, before completing an application for CBP employment.

If you do not meet the residency requirement as stated above and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Exceptions may be granted to applicants if they can provide complete state-side coverage information required to make a suitability determination. Examples of state-side coverage information include: the state-side address of the company headquarters where the applicant's personnel file is located, the state-side address of the Professor in charge of the applicant's "Study Abroad" program, and/or the state-side addresses of anyone who worked or studied with the applicant while overseas. If selected for a position, you must provide documentation to support a request for an exception.

Do you meet the residency requirement?
(limit characters)
4. Are you receiving a civilian retirement annuity from OPM based on retiring from the Federal government? If you select yes and you are selected for this position, your salary will be off-set by the amount of your civilian retirement annuity.

To verify, you must submit a copy of your retirement SF-50 with your application package. It is also recommended to submit a copy of your most recent annuity statement.

Note, this does not apply to military retirement and annuity pay.
(limit characters)
5. I have read and understand the following statement: You will be considered for the highest grade level for which you qualify for. Eligibility will be verified based on your resume and transcripts. You must have gained the work experience by the closing date of this announcement. Full-time work experience is 35 or more hours worked per week and must be clearly stated on your resume. Qualifications based on work experience will be determined by what is listed on your resume. Work experience refers to both paid and unpaid experience, such as volunteer work.

Your resume must include the following:
  • Be in English
  • Include full legal name
  • Address
  • Phone number
  • Complete work history (which includes job titles)
  • Detailed description of your duties (including tasks performed)
  • The dates you performed those duties (MM/DD/YY - MM/DD/YY)
  • Hours worked per week for any position you worked that was not full time (less than 35 hours per week)
For Federal employment experience, your resume must also include:
  • Series
  • Grade level(s)
  • Salary
*Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.

Do you agree to provide a resume that contains the necessary requirements listed in the instructions above?
(limit characters)
6. Are you a current or former Federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience. Also, ensure that your resume contains a detailed description of your federal work experience, including the dates you performed those duties, your hours worked per week, job title, as well as series, grade level(s), and salary (if applicable). (limit characters)
7. This position requires the ability to operate a Government Owned Vehicle. Do you have a valid, non-restricted driver's license or will you be able to obtain a valid, non-restricted driver's license before the time of appointment? (limit characters)
The following questions 4 will be used to determine whether or not you meet the Mandatory Basic Requirement for this position. You may wish to consult the vacancy announcement for a description of those requirements. (limit characters)
8. I have experience with attention to detail when performing work and been conscientious about attending to detail. (limit characters)
9. I have experience with customer service as it pertains to working with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfying their expectations. (limit characters)
10. I have experience with communicating effectively orally. This includes making clear and convincing argument to individuals or groups including taking into account the audience and the nature of the information. Along with listening to others while observing visual cues and responding appropriately. (limit characters)
11. I have experience problem solving which includes determining the accuracy and relevance of information. Along with using sound judgement to generate and evaluate alternatives and makes recommendation based on those findings. (limit characters)
The following 2 question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements (limit characters)
12. This question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.

Which of the following best describes your experience and/or education to qualify for the GS-11 grade level?
(limit characters)
13. This question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.

Which of the following best describes your experience to qualify for the GS-12 grade level?
(limit characters)
Assessment 1
The following questions will be used to rate applicants who meet the minimum eligibility and qualification requirements. (limit characters)
1. Indicate the extent of your experience ensuring that information security/information assurance policies, principles, and practices are applied in the delivery of customer support services.
(limit characters)
2. Indicate the extent of your experience diagnosing or resolving problems in response to customer-reported incidents.
(limit characters)
3. Indicate the extent of your experience installing and maintaining customer hardware or software.
(limit characters)
4. Indicate the extent of your experience addressing and resolving reported cyber-security threats/alerts.
(limit characters)
5. Indicate the extent of your knowledge of computer network architecture, equipment, tools, principles, and concepts.
(limit characters)
6. Indicate the extent of your experience troubleshooting and resolving IT issues.
(limit characters)
7. Indicate the extent of your experience configuring, integrating, troubleshooting, or optimizing customer hardware and software.
(limit characters)
8. Indicate the extent of your experience ensuring efficient and effective sharing/transmission of information (i.e., giving briefings, writing reports, informing the organization on changes/issues with the network).
(limit characters)
9. Indicate the extent of your experience supporting or managing accounts, network permissions, or access to systems and equipment to ensure security compliance.
(limit characters)
10. Indicate the extent of your experience implementing customer support procedures and standards to ensure consistent reporting.
(limit characters)
11. Indicate the extent of your experience providing customer training to enhance user knowledge.
(limit characters)
12. Indicate the extent of your experience ensuring the integration and availability of all system components (e.g., procedures, databases, policies, software, and hardware).
(limit characters)
13. Indicate the extent of your experience resolving hardware/software interface and interoperability problems.
(limit characters)
14. Indicate the extent of your experience ensuring that software and systems quality and functionality meet customer requirements.
(limit characters)
15. Indicate the extent of your knowledge of performance tuning tools and techniques to diagnose and recover failed systems.
(limit characters)
16. Indicate the extent of your experience monitoring and updating incident management tracking logs/software.
(limit characters)
17. Indicate the extent of your experience supporting or managing the installation and integration of system patches, repairs, updates, and enhancements.
(limit characters)
18. Indicate the extent of your experience evaluating and providing feedback on problematic trends and patterns in customer support requirements to improve customer operational capability.
(limit characters)