- Position Title
- Immigration Services Assistant (Office Automation)
- Agency
- Citizenship and Immigration Services
- Announcement Number
- 12631779-FOD-IMP-24 Opens in new window
- Open Period
- Monday, December 9, 2024 to Wednesday, December 18, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you wish to be considered under the Career Transition Assistance Plan (CTAP) because you are a current DHS employee who has received an official notice stating that your position is no longer needed, or that you will be separated by reduction in force (RIF) and meet all of the following criteria?
- Occupy a position in the same local commuting area of the vacancy, and
- Occupy a position at or above the grade of the announced position and with no greater promotion potential, and
- Have a current performance rating of at least "fully successful" or equivalent
For more information about CTAP eligibility, visit The Employee's Guide to Career Transition.
Proof is required. You must submit the following documentation to support your claim:
- My most recent SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement that shows position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- If my position occupied is "2 - Excepted Service" (block #34 of your SF-50), I have also included the initial SF-50, or other official Notification of Personnel Action, for that appointment.
- Documentation of my Reduction in Force (RIF) separation notice or a proposed removal/separation notice.
- My latest performance rating of record.
2.
Are you a current Immigration Services Assistant (Office Automation) U.S. Citizenship and Immigration Services (CIS) employee within the Field Operations Directorate serving in a 30 Percent or More Compensable Disabled Veteran (30%) appointment?
Note: This eligibility allows for current provisional employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Proof is required. You must submit the following documentation to support your claim:
Note: This eligibility allows for current provisional employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Proof is required. You must submit the following documentation to support your claim:
- Your initial 30 Percent or More Compensable Disabled Veteran appointment SF-50 (Notification of Personnel Action), or equivalent.
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- DD-214 showing character of service
- You must submit your letter from the Department of Veterans Affairs (VA) showing the combined service-connected disability rating, or other acceptable documentation.
3.
Do you wish to be considered as a current Immigration Services Assistant (Office Automation) U.S. Citizenship and Immigration Services (USCIS) employee within the Field Operations Directorate who is in a permanent position that is in the competitive service (see block #34 on your SF-50 for your position type)?
Proof is required. You must submit the following documentation to support your claim:
Proof is required. You must submit the following documentation to support your claim:
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of our SF-50); tenure; grade and step; salary; and, full performance level.
4.
Are you a current Immigration Services Assistant (Office Automation) U.S. Citizenship and Immigration Services (CIS) employee within the Field Operations Directorate serving in an excepted service Schedule A disability appointment?
Note: This eligibility allows for current excepted service employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Proof is required. You must submit the following documentation to support your claim:
Note: This eligibility allows for current excepted service employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Proof is required. You must submit the following documentation to support your claim:
- Your initial Schedule A disability appointment SF-50 (Notification of Personnel Action), or equivalent.
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- Official documentation of your disability. Documentation is used to verify that you are indeed a person with an intellectual disability, severe physical disability, or psychiatric disability. Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.
5.
Are you a current Immigration Services Assistant (Office Automation) U.S. Citizenship and Immigration Services (CIS) employee within the Field Operations Directorate serving in an excepted service Veterans Recruitment Appointment (VRA) appointment?
Note: This eligibility allows for current excepted service employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Note: Veterans claiming eligibility on the basis of service in a campaign or expedition for which a medal was awarded must be in receipt of the campaign badge or medal.
Proof is required. You must submit the following documentation to support your claim:
Note: This eligibility allows for current excepted service employees to apply under competitive procedures and requires the completion of Time in Grade Requirements.
Note: Veterans claiming eligibility on the basis of service in a campaign or expedition for which a medal was awarded must be in receipt of the campaign badge or medal.
Proof is required. You must submit the following documentation to support your claim:
- Your initial VRA appointment SF-50 (Notification of Personnel Action), or equivalent.
- Your SF-50 (Notification of Personnel Action), or equivalent, as stated in the job announcement. It is recommended that you submit your most recent SF-50 that shows your position occupied (block #34 of your SF-50); tenure; grade and step; salary; and, full performance level.
- DD-214 showing character of service
- If applying based on your preference as a disabled veteran, you must submit your letter from the Department of Veterans Affairs (VA) showing the combined service-connected disability rating, or other acceptable documentation.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location. You may only select up to 1 location(s).
2.
Select the lowest grade you are willing to accept for this position.
3.
I acknowledge the following conditions if I choose to submit my resume through the USAJOBS Resume Builder:
(Note: Additional guidance regarding this requirement is available within the How to Submit Your Resume section of the USCIS Resume Requirement FAQs.)
- I understand that resumes submitted through USAJOBS Resume Builder are converted to a PDF format when they are transmitted to USA Staffing from the USAJOBS applicant interface and additional spaces/page gaps are added to resumes during the Resume Builder conversion process;
- Based on the above conditions, I understand that USCIS strongly encourages me to save my resume to a PDF document and upload the PDF document instead of submitting my resume created through Resume Builder;
- I understand that USCIS' human resources will only review the first 5 pages of my resume to determine eligibility/qualifications for this position;
- By answering YES to this question, I am indicating that I have met this requirement for consideration.
(Note: Additional guidance regarding this requirement is available within the How to Submit Your Resume section of the USCIS Resume Requirement FAQs.)
4.
There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position(s); (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity; OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Do you meet one of these requirements?
5.
I acknowledge that this position is NOT remote and that if selected, I will be expected to report to the duty station listed within the announcement text.
- By answering YES to this question, I am indicating that I understand this requirement.
- By answering NO to this question, I am asking to be removed from further consideration for this position.
6.
This announcement is being advertised for multiple locations/offices. Please select your current office from the below list.
Assessment 1
1.
GS-05 - Which of the following statements best describes your experience and/or education?
2.
You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.
3.
GS-06 - Which of the following statements best describes your experience?
4.
You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.
5.
GS-07 - Which of the following statements best describes your experience?
6.
You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.
7.
GS-08 - Which of the following statements best describes your experience?
8.
You must provide the position title(s) and dates of employment referenced in your resume that demonstrates the experience related to your response.
9.
This position is in a one-grade interval series and has a time-in-grade (TIG) requirement to qualify at the GS-06. Have you completed 52 weeks in a position at or above the GS-05 grade level or equivalent?
10.
This position is in a one-grade interval series and has a time-in-grade (TIG) requirement to qualify at the GS-07. Have you completed 52 weeks in a position at or above the GS-06 grade level or equivalent?
11.
This position is in a one-grade interval series and has a time-in-grade (TIG) requirement to qualify at the GS-08. Have you completed 52 weeks in a position at or above the GS-07 grade level or equivalent?
Select “Yes” or “No” to the following question(s).
12.
Typing Certification: Can you type at least 40 words per minute? You can self-certify by submitting a statement that you can type this speed.
13.
General Office Skills: Do you possess knowledge of general office automation software, practices, and procedures?
14.
Physical Demands: Applicants must be able to lift up to 50 pounds. Are you able to lift moderately heavy items such as file tubs and record boxes or bins weighing up to 50 lbs.
The following section contains a multitude of question types. If you see a radio button, you can only select one response. If you see a checkbox, you may select all that apply.
15.
Which statement best describes your reaction when work processes frequently change?
16.
Select the ways in which you demonstrate being open and courteous to opinions from people with varied backgrounds.
17.
Select the ways in which you develop and maintain collaborative working relationships with others to resolve conflicts in a positive manner.
18.
Which statement best describes your ability to adapt to changing work assignments?
19.
Which administrative/clerical activities have you performed related to project/program management?
20.
Select the steps you have taken to resolve conflict in the workplace.
21.
Which statement best describes your highest level of experience creating correspondence (e.g., customer notifications, response to inquiries)?
22.
Which statement best describes your highest level of experience related to using Microsoft Excel?
23.
Which types of software have you independently used to organize information?
24.
Select the statements you have performed relative to proactively facilitating case completion.
25.
Select the tasks you have performed to maintain information in record tracking systems.
26.
Select the activities you have performed to ensure the data integrity of electronic systems.
Select “Yes” or “No” to the following question(s).
27.
Do you have experience utilizing secure document management systems and databases?
28.
Select the actions you have performed to maintain a record tracking system.
29.
Which administrative/clerical activities have you performed?
Select “Yes” or “No” to the following question(s).
30.
Do you have experience extracting relevant information from larger data sets to respond to requests for information?
31.
Do you have experience responding to email inquiries that required explaining procedures?
32.
Which statement best describes your highest level of experience managing data in spreadsheets and databases?
33.
Select the statement that best describes your highest level of experience conducting case triage.
34.
Select the activities you have performed to ensure the integrity of case files.
35.
Which statement best describes your highest level of experience conducting on-the-job training?
36.
If you are a Federal employee, is your most recent performance rating equivalent to a "pass," "satisfactory," or better?
Select “Yes” or “No” to the following question(s).
37.
Your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency. It is your responsibility to provide the responses, information, and documentation regarding your work history for us to determine your eligibility and qualifications for this position. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, 3) verify that your responses accurately describe your current level of experience and capability, and 4) that you have provided all of the information and documentation needed for us to determine your eligibility and qualifications for this position.