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Position Title
Lead Information Receptionist
Agency
Veterans Health Administration
Announcement Number
CBSR-12636314-25-JU Opens in new window
Open Period
Wednesday, December 11, 2024 to Friday, December 20, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information. (limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service. (limit characters)
Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications. (limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
Select “Yes” or “No” to the following question(s). (limit characters)
1.

GS-5 Specialized Experience: To qualify at this level your resume must demonstrate one year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of the Lead Information Receptionist at the GS-5 grade level. This experience must have been equivalent to at least the GS-04 level in the Federal service. Examples of experience may include, but are not limited to: Distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload. Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment. Data analysis and reporting skills; track and trend aggregate data from multiple sources. Technical knowledge is required of local Hospital Computer Program/VISTA. Knowledge of various options/menus are required in daily work requirements. Knowledge of providing appropriate information to visitors, including how to address intimidating persons. Technical understanding of computer equipment is required and the process to request specialized support when equipment does not function. He/She must have knowledge and demonstrate appropriate communication, customer service, and personal interaction foundational principles. The incumbent must have knowledge of communication processes for volunteers and visitors and must be able to communicate effectively both verbally and in writing.

 

OR

4 years education above the high school level (i.e., 60 semester hours) in any field for which high school graduation or the equivalent is the normal prerequisite.

OR

Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond GS-4 education requirement (i.e., successfully completed 4-years of education above high school, defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.).

Do you meet these requirements?

 (limit characters)
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. Note: Your resume must support the responses you select to receive full credit. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other
lift equipment. (limit characters)
3. Offer directional assistance by escorting patients and visitors to and from their destination by walking, pushing a wheelchair and/or including driving the golf cart.. (limit characters)
4. Assist patients and visitors by answering questions and providing information on the organization, activities and personnel of the facility. (limit characters)
5. Act as patient advocate by taking complaints and trying to fix the problem; if it cannot be corrected send to proper personnel. (limit characters)
6. Assist patients with courtesy, empathy and friendliness. Provides excellent customer service which may include effectively dealing with individuals who are difficult, hostile or distressed. (limit characters)
7. Computer use; involving light typing, looking up patient appointment information. Tracking information on databases and spreadsheets. (limit characters)
8. Data analysis and reporting skills;  track and trend aggregate data from multiple sources. (limit characters)
9. Make sure information desks are stocked with correct and clearly defined informational resources for the staff and patients. The information provided should be clear, concise and meet the needs of our population. (limit characters)
10. Keep desk and wheelchairs clean and organized. (limit characters)
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