- Position Title
- Health Systems Specialist - Group Practice Manager
- Agency
- Veterans Health Administration
- Announcement Number
- CBSS-12641263-25-KS Opens in new window
- Open Period
- Friday, December 13, 2024 to Thursday, December 26, 2024
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
We will evaluate your resume and responses to this questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documents. This announcement is for a Not-To-Exceed 120-day detail or temporary promotion. Supervisory approval MUST be submitted with your application package.
1.
To be eligible for this position at the GS-12 level you must meet the following:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Group Practice Manager (GPM). Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have the following experience in a healthcare setting: coordination of administrative, clinical or other service activities; evaluating and monitoring administrative activities and recommending changes; monitoring clinic productivity and making recommendations to senior leadership on ways to enhance it; interpret, oversee and implement national policies and processes throughout ambulatory care; and expert advisor to leadership to enhance Veteran's experience and improve clinic efficiencies.
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be detailed or temporary promoted to competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Group Practice Manager (GPM). Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have the following experience in a healthcare setting: coordination of administrative, clinical or other service activities; evaluating and monitoring administrative activities and recommending changes; monitoring clinic productivity and making recommendations to senior leadership on ways to enhance it; interpret, oversee and implement national policies and processes throughout ambulatory care; and expert advisor to leadership to enhance Veteran's experience and improve clinic efficiencies.
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be detailed or temporary promoted to competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
2.
To be eligible for this position at the GS-13 level you must meet one of the following:
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Group Practice Manager (GPM). Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have the following experience in a healthcare setting: analyze, assess, and monitor, clinic performance and provider workload; interpret national or VISN policies, ensuring alignment with national guidance; designing processes on managing supply/demand of providers, supporting staff, space, and equipment at facilities and clinics; update leadership on development and implementation of clinic access strategies; and analyze the financial impact of proposed policies, providing recommendations to medical center leadership.
You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-12) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Group Practice Manager (GPM). Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have the following experience in a healthcare setting: analyze, assess, and monitor, clinic performance and provider workload; interpret national or VISN policies, ensuring alignment with national guidance; designing processes on managing supply/demand of providers, supporting staff, space, and equipment at facilities and clinics; update leadership on development and implementation of clinic access strategies; and analyze the financial impact of proposed policies, providing recommendations to medical center leadership.
3.
I understand this announcement is for a Not-To-Exceed 120-day detail and a temporary promotion is authorized.
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be temporary promoted to competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be detailed to competitive service positions at the GS-12 grade level, however there are certain Title 38 expected service employees allowed to detail into certain competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
Title 38 Excepted Service Positions at the GS-12 to GS-15 levels or equivalent: Physician-06202; Dentist-0680; Optometrist-0662; Podiatrist-0668; Chiropractor-0604; Registered Nurse-0610; Physician Assistant-0603; Hybrid title 38 occupations appointed under 38 U.S.C. 7401(3) and 7405.
Title 5 Competitive Service Positions at the GS-13 to GS-15 levels: Health System Administration-GS-0670; Health System Specialist-GS-0671; Program Management Specialist-GS-0340; Administrative Officer-GS-0341; Management and Program Analysis-GS-0343
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be temporary promoted to competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
NOTE: Title 38 and Hybrid Title 38 excepted service employees are not able to be detailed to competitive service positions at the GS-12 grade level, however there are certain Title 38 expected service employees allowed to detail into certain competitive service positions, in accordance with restrictions defined in VA Handbook 5005, Part III, Appendix N and the VA Interchange Agreement.
Title 38 Excepted Service Positions at the GS-12 to GS-15 levels or equivalent: Physician-06202; Dentist-0680; Optometrist-0662; Podiatrist-0668; Chiropractor-0604; Registered Nurse-0610; Physician Assistant-0603; Hybrid title 38 occupations appointed under 38 U.S.C. 7401(3) and 7405.
Title 5 Competitive Service Positions at the GS-13 to GS-15 levels: Health System Administration-GS-0670; Health System Specialist-GS-0671; Program Management Specialist-GS-0340; Administrative Officer-GS-0341; Management and Program Analysis-GS-0343
4.
Has your manager approved this detail? Please submit documentation of approval as an attachment with your application for further consideration.
5.
I understand that I must provide SF-50(s) - Notification of Personnel Action, to verify my eligibility to apply to the area of consideration listed in the announcement and to verify that I possess the time-in-grade requirements for the position. The following information is provided to assist applicants in the submission of appropriate SF-50s to verify eligibility and time-in-grade requirements:
- To verify your eligibility to apply to the area of consideration listed in the announcement, you must provide your most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must also be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's to document time-in-grade include:
o Within grade increases at the highest grade held; or
o Promotions with an effective date more than one year old; or
o SF-50's at the highest grade held with an effective date more than one year old.
- To verify your eligibility to apply to the area of consideration listed in the announcement, you must provide your most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must also be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's to document time-in-grade include:
o Within grade increases at the highest grade held; or
o Promotions with an effective date more than one year old; or
o SF-50's at the highest grade held with an effective date more than one year old.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Develop strategies and recommendations to address gaps in supply/demand for resources across clinic areas (staffing, space, equipment including construction, renovation, space utilization, purchase of equipment, staffing models); prioritizes and advises on proposed recommendations.
7.
Advise departments associated with the allocation of fiscal, personnel, equipment, and space resources.
8.
Assist in the development, implementation, and tracking of short-term and long-term clinic business plans.
9.
Advanced knowledge in the principles and techniques of strategic planning
10.
Thorough understanding of programs and requirements of health care delivery systems.
11.
Analyzes and interprets current state and trends in Veterans' experience data at the facility level and presents findings on Veterans' experience and clinic efficiency and function to medical center leadership.
12.
Evaluates efficiencies at the facility level and across clinics.
13.
Ensures implementation of process changes are considered and assessed for the impact on other aspects of the health care delivery process.
14.
Thorough knowledge in a wide range of qualitative and/or quantitative methods for the assessment program effectiveness or the improvement of complex management processes and systems.
15.
Thorough knowledge in a wide range of qualitative and/or quantitative methods for the improvement of complex management processes and systems.
16.
Knowledge of practices related to the m clinic management and delivery of health care systems.
17.
Provide medical center leadership guidance and collaborates across service lines to develop medical center policies related to clinical operations management (to include scheduling and telephone and contact management).
18.
Oversee the scheduling process and connecting Veterans to VA and the clinic, Veteran travel, arrival/check-in, rooming/intake, provider visit and departure/check out to ensure exceptional Veteran experience.
19.
Promote use of patient scripting, to ensure Veterans hear the same consistent messages on access.
20.
Knowledge of the requirements for delivery of effective, high quality ambulatory care services that meets or exceeds all applicable requirements and standards.
21.
Interpret and oversee the implementation of policies and processes at national level related to clinic operations and access management, scheduling practice, telephone contact management, and customer service (Veteran's experience) for ambulatory care.
22.
Assess current state, trends, and forecasts at the facility level
23.
Determine supply/demand and gaps (short, long-term) at the facility level across clinics.
24.
Perform cost analysis and cost effectiveness studies to determine make/buy decisions to address gaps.
25.
Use analytic process to assess or monitor clinic performance and provider workload in order to improve and maintain clinic access.
26.
Develop and lead a teams-based, patient-centered culture to provide timely access to care.
27.
Coordinate with the Clinical Leads (CLs) across clinics.
28.
Provide expert administrative input and participation in the planning process to improve care by taking the initiative to identify needs and potential issues/concerns.
29.
Evaluate and monitor administrative activities to recommend needed changes for enhancing central support services.
30.
Assist managers in implementing actions designed to improve operations and resources.
31.
Skill to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studies.
32.
Provide the facility and higher leadership with updates on the development and implementation of clinic access strategies.
33.
Present findings to the medical center and VISN leadership with recommendations and progress on strategies to improve access at the facilities/ clinics.
34.
Serve as expert/advisor to Medical Center and higher leadership on ways to enhance Veterans' experience and improve clinic efficiency and functions by developing strategies and recommendations to enhance Veterans' experience.
35.
Facilitate feedback from Veteran customers and other internal/external customers and utilizes feedback to improve systems.
36.
Effectively communicate, both orally and in writing, with people from a wide variety of educational backgrounds.
RESUME REMINDER - Your resume must include the following information each job listed: ? Job title ? Duties (be as detailed as possible) ? Month & year start/end dates (e.g. June 2007 to April 2008) ? Full-time or part-time status (include hours worked per week) ? Series and Grade, if applicable, for all Federal positions you have held Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.