- Position Title
- Telephone Operator
- Agency
- Veterans Health Administration
- Announcement Number
- CBST-12642225-25-TT Opens in new window
- Open Period
- Tuesday, March 18, 2025 to Tuesday, March 25, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a Veterans Health Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
1.
(Minimum Qualifications) Select the one statement that best describes the experience and/or education that you possess that demonstrates your ability to perform the work at the GS-4 level or equivalent pay band in the Federal service.
To qualify at the GS-4 grade, you must have one year of progressively responsible clerical, office, or, other work that indicates the ability to acquire the particular knowledge, skills, and abilities need to perform the duties of the position. Examples of general experience are using personal computers, answering telephone calls, providing information to customers.
OR
Education: Successfully completed two (2) years of education above high school level in any field for which high school graduation or the equivalent is the normal prerequisite.. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. Note: Transcripts are required.
OR
Combination of General Experience and Education: Equivalent combination of successfully completed post-high school education and general experience which meet the total experience requirements for this grade level. Note: Transcripts are required.
To qualify at the GS-4 grade, you must have one year of progressively responsible clerical, office, or, other work that indicates the ability to acquire the particular knowledge, skills, and abilities need to perform the duties of the position. Examples of general experience are using personal computers, answering telephone calls, providing information to customers.
OR
Education: Successfully completed two (2) years of education above high school level in any field for which high school graduation or the equivalent is the normal prerequisite.. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. Note: Transcripts are required.
OR
Combination of General Experience and Education: Equivalent combination of successfully completed post-high school education and general experience which meet the total experience requirements for this grade level. Note: Transcripts are required.
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Monitoring all incoming calls, emergency type calls such as those to security, the police, the fire department, etc., to assure call completion and proper disposition.
3.
Providing directory assistance to medical center employees.
4.
Monitoring and responding to oral and Visual, Code Blue, alarm panel for life Support, Surgical Intensive Care Unit, Medical Intensive Care Unit, CT-Scan, and Surgical Recovery Room by announcing Codes upon activation or reporting alarm panel malfunctions.
5.
Providing voice paging utilizing the telephone system for all medical center codes and to contact key personnel.
6.
Monitoring General Alarm and Enunciator panel and providing appropriate notification upon activation.
7.
Being responsible for retrieving and/or updating relevant information in computerized databases, establishing customer's assistance guidelines, receiving, placing, and monitoring calls.
8.
Providing and maintaining excellent customer service, efficient handling of incoming calls.
9.
Meeting the needs of customers while tactfully and respectfully maintaining the integrity and missions of the agency.
10.
Providing the customer with consistent information according to established policies and procedures. Handling conflict and problems in dealing with the customer constructively and appropriately