- Position Title
- Contact Representative (OA) Open Until Filled
- Agency
- Interior, Bureau of Indian Affairs
- Announcement Number
- ST-25-12648817-CAWX-LB Opens in new window
- Open Period
- Friday, January 3, 2025 to Wednesday, July 2, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
3.
Were you formerly employed as a Federal civilian employee on a permanent competitive appointment or did you obtain career-conditional status (and are within 3 years of the date of separation or are a preference eligible) and have you never held the full performance level of this position?
-OR-
Are you currently employed as a Federal civilian employee in the Competitive Service and have you never held the full performance level of this position?
To verify your eligibility as a current or former Federal civilian employee, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
• career or career-conditional (Tenure field is 1 or 2); AND,
• status in the competitive service (Position Occupied field is 1).
-OR-
Are you currently employed as a Federal civilian employee in the Competitive Service and have you never held the full performance level of this position?
To verify your eligibility as a current or former Federal civilian employee, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
• career or career-conditional (Tenure field is 1 or 2); AND,
• status in the competitive service (Position Occupied field is 1).
4.
Are you a veteran who separated from active duty under honorable conditions AND you:
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more; OR,
• are retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service, member 4) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more; OR,
• are retired from active military service with a service-connected disability rating of 30% or more?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service, member 4) or other proof of your service which includes character of service. You must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
5.
This position is subject to the Indian Preference Act of 1934 (25 U.S.C. 472), which affords employment preference to qualified Native American candidates. Proof of eligibility, in the form of a completed Verification of Indian Preference, BIA - 4432 Form, must be provided with your application by the closing date to be granted such preference.
Are you claiming Indian Preference, and submitting your BIA-4432 Form?
Are you claiming Indian Preference, and submitting your BIA-4432 Form?
6.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
7.
Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:
• was originally hired to a time-limited position under a competitive appointment; and,
• served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; and,
• performed at an acceptable level of service during each period of service; and,
• if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing.
To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) and performance appraisal that demonstrates you meet the requirements outlined in the Land Management Workforce Flexibility Act.
• was originally hired to a time-limited position under a competitive appointment; and,
• served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; and,
• performed at an acceptable level of service during each period of service; and,
• if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing.
To verify your eligibility, you must provide a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) and performance appraisal that demonstrates you meet the requirements outlined in the Land Management Workforce Flexibility Act.
8.
Do you wish to be considered as a Military Spouse?
To be eligible for appointment under this authority, you must be the spouse of one of the following:
Active Duty Spouse
- Includes all spouses of members of the armed forces on active duty
- Spouses do not have to relocate with active duty spouse
Based on 100% Disability - As a military spouse, you may be eligible to be considered under this authority if:
- The military member was retired under Chapter 61 of title 10, United States Code with a 100% disability rating from the military; or
- Was released from active duty and has a disability rating of 100% from the Department of Veterans' Affairs or the military department.
Note: There is no geographic limitation under this category. You will be required to provide documentation of your spouse's disability.
Based on Service Member's Death - As the military spouse, you may be eligible if the military member was killed while on active duty (it does not have to be combat related), and you have not remarried.
Note: There is no geographic limitation in this category. You will be required to provide documentation on the death of the spouse and your marital status at the time of death.
In order to receive consideration, you must submit documentation showing proof of eligibility. For more information regarding Military Spouse, see here.
9.
Are you currently employed as a Federal civilian employee in the Competitive Service at the same grade level as this position or higher with the same or higher promotion potential?
-OR-
Were you formerly employed as a Federal civilian employee on a permanent competitive appointment or have you obtained career-conditional status (and are within 3 years of the date of separation or are a preference eligible) and have you held the same grade as this position or higher with the same or higher promotion potential?
To verify your eligibility as a current or former Federal civilian employee, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
• career or career-conditional (Tenure field is 1 or 2); AND,
• status in the competitive service (Position Occupied field is 1).
-OR-
Were you formerly employed as a Federal civilian employee on a permanent competitive appointment or have you obtained career-conditional status (and are within 3 years of the date of separation or are a preference eligible) and have you held the same grade as this position or higher with the same or higher promotion potential?
To verify your eligibility as a current or former Federal civilian employee, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your SF-50 (or equivalent personnel action form) must reflect:
• career or career-conditional (Tenure field is 1 or 2); AND,
• status in the competitive service (Position Occupied field is 1).
10.
Do you have a severe physical, psychiatric or mental disability that qualifies you for a Schedule A Disability appointment?
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
To verify your eligibility, you must provide appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
11.
Are you a veteran whose latest discharge was under honorable conditions AND you:
• served three or more years of continuous active duty service in the military (Note: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
• are entitled to veterans' preference?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service.
• served three or more years of continuous active duty service in the military (Note: if released shortly before completing a 3-year tour, you are considered to meet the eligibility); OR,
• are entitled to veterans' preference?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of service which includes character of service.
12.
Are you a veteran who separated from active duty under honorable conditions AND you:
• recently separated (within the past 3 years);
• are a disabled veteran;
• served on active duty during a war, campaign or expedition; OR,
• received an Armed Forces Service Medal?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
• recently separated (within the past 3 years);
• are a disabled veteran;
• served on active duty during a war, campaign or expedition; OR,
• received an Armed Forces Service Medal?
For more information, review USAJOBS Veterans resources.
To verify your eligibility, you must submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. If claiming disability preference, you must also submit the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.
Assessment 1
Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings ARE subject to evaluation and verification based on the resume, narratives and other relevant documents you submit, as well as through verification of references as appropriate. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position following acceptance.
Applicant's Responsibility: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans or Indian preference documentation, assessment questions and answers, and SF 50s) is received and is accurate.
Qualification Requirements: You must meet the education and/or specialized experience requirements for series GS-0962 comparable in scope and responsibility to the next lower level in the federal service. Please note that your answers may be verified against the information you provide in your resume/application and information your references provide. The quality, type, and scope of your experience and/or training must demonstrate that you are fully qualified to perform the duties of the position to be filled. Be sure you describe your background as it relates to the duties of this position since your application or resume must support the response you select.
1.
GS-962-4: Carefully read the following descriptions of experience and education. Select the response that best describes your qualifications for the Contact Representative (OA), GS-0962-4. Make sure your resume supports the response that you select.
Typing Proficiency - Self-Certification: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.
2.
Do you have a typing proficiency of at least 40 wpm?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Apply basic provisions of the Privacy Act to complete office work.
4.
Use of office forms and legal effects.
5.
Assist in the preparation of estate planning.
6.
Maintain statistical records on estate planning.
7.
Maintain statistical records on administration.
8.
Provide guidance on estate planning and life estates.
9.
Meet deadlines to acquired pertinent data.
10.
Type correspondence such as memorandum or other probate documents.
11.
Prepare necessary documentation for distribution of trust assets.
12.
Assemble and transmit heirship data for probate purpose.
13.
Use of appropriate documentation to close state accounts.
14.
Prepare documents for submittal to Board of Appeals or equivalent appellate court.
15.
Use a computer, telephone, fax and email systems.
16.
Use of automated systems to record routine office data.
17.
Use of automated system to provide maintenance to probate data.
18.
Track data in automated system.
19.
Use of automated system to track notice of death until distribution of trust assets.
20.
Provide utility maintenance to titles, encumbrances, land patents, trust patents, deeds, mortgages, right-of-ways, leases and land and title documents.
21.
Communicate with public to obtain pertinent information.
22.
Use of grammar, spelling, punctuation and required formats.
23.
Answer routine inquiries regarding governing probate.
24.
Use of proper grammar and oral communication in communicating to clients, staff, and administration inquires.
25.
Explain restricted land and rules governing probate verbally and in written format.
26.
Skill in using proper grammar and punctuation in written response and routine correspondence.
Verification: I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
27.
Failure to agree to the statement below will disqualify you from further consideration for the position.