Veterans Health Administration Logo
Position Title
Advanced Medical Support Assistant
Agency
Veterans Health Administration
Announcement Number
CBSW-12656001-25-TAH Opens in new window
Open Period
Wednesday, January 8, 2025 to Wednesday, January 29, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
(limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to perform the duties of this position. (limit characters)
1. ENGLISH LANGUAGE PROFICIENCY: Are you proficient in basic written and spoken English?
(limit characters)
2. GS-6 GRADE LEVEL: Do you possess at least one year of experience equivalent to the next lower grade level (GS-5) with experience in work that has been performed independently, or under minimal general supervision, and includes experience related to the position being filled or performing such tasks as scheduling appointments for Veterans, applying VA regulations and directives; completing annual means test; coordinate with patients care team ; adjusting the patient flow and sequencing of the work to meet team and patient needs; enters appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit?
(limit characters)
3. GS 6 Knowledge, Skills, and Abilities: To qualify at the GS-6 grade level, applicants must demonstrate that they possess the knowledge, skills, and abilities (KSAs) listed below.

(i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

(ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

(iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, [as well as resolving patient concerns.

(iv. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.

(v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

(Vi.Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.



Do you demonstrate these KSAs in your resume?
(limit characters)
RESUME REMINDER: Your resume must include the following information for each job listed: Job title Duties (Be as detailed as possible.) Month & year start/end dates (e.g., June 2007 to April 2008) Full-time or part-time status (include hours worked per week) (limit characters)