USA Staffing

Position Title: PUBLIC AFFAIRS INFORMATION ASSISTANT
Agency: National Archives and Records Administration
Announcement Number: DE-12658543-25-LD Opens in new window
Open Period: Friday, January 3, 2025 to Tuesday, January 14, 2025

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a surplus or displaced Federal employee eligible under the Career Transition Assistance Plan (CTAP)? Click CTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

A. Yes

B. No

3. Are you a displaced Federal employee eligible under the Interagency Career Transition Assistance Plan (ICTAP)? Click ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

A. Yes

B. No

1. Are you currently serving or have served in the last five years in a Political Appointment in the Federal Government?

A. Yes

B. No

2. Are you a current Federal employee?

A. Yes

B. No

3. Where did you learn about this National Archives and Records Administration job opportunity?

For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:

Greeting visitors or customers in a professional setting, such as; an office, information desk, admissions desk, theater, or lobby
AND
Using Point of Sale (POS) systems to process transactions for visitors or customers
OR
You may substitute education for specialized experience as follows: 4 years above high school
OR
You may qualify by a combination of experience and education.

NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

1. For the GS-05, select the answer that best describes your experience.

A. I have one full year of specialized experience equivalent to the GS-4 level as described above.

B. I have completed 4 full years of education above high school.

C. I have a combination of the education and experience listed above (1 and 2) in which my percentage of specialized experience and education totals to 100%.

D. I do not meet the specialized experience or the qualifying education as listed above.

2. Please select all of the forms of communication with which you have had experience developing, directing, or implementing. Check all that apply.

A. Reports to management

B. Training to other employees

C. Responding to visitor inquiries, verbally, in-person

D. Relaying rules and/or regulations to visitors

E. Greeting visitors, relayed messages, and answered and redirected telephone calls

F. Assisting disgruntled customers and/or directed them to the appropriate source for information

G. Given short presentations to visitors

H. Providing written responses to inquiries

I. None of the above

3. Please choose the statement that best describes your experience speaking to an audience.

A. I am very comfortable speaking to a large audience. I do this as a regular part of my job.

B. I am somewhat comfortable with speaking to a large audience. I occasionally do this as a part of my job.

C. I am very comfortable speaking to a large audience but have never done that as part of my job.

D. I have spoken to a large audience but would rather not do this as part of my job.

E. None of the above

Select “Yes” or “No” to the following question(s).

4. Do you have work experience dealing directly with customers face-to-face?

A. Yes

B. No

5. Do you have experience dealing with difficult or unhappy customers?

A. Yes

B. No

6. I maintain a professional and friendly attitude when dealing with customers/visitors?

A. Yes

B. No

7. Which of the following describes your experience determining customer needs? Select all that apply.

A. Provided face to face assistance, in a professional setting

B. Asked qualifying questions to customers/visitors, to make determinations on how to better assist them

C. Provided assistance over the phone, in a professional setting

D. Referred customers/visitors to the appropriate physical location or group, if I was unable to assist

E. None of the above

8. Please select from the following all that you have performed. Select all that apply.

A. Maintained daily visitor log

B. Used computerized database systems to provide reporting data

C. Collected fees in accordance with established guidelines

D. None of the above

E. Researched an inquiry to redirect a customer/visitor to the appropriate location, individual, group, etc

Select “Yes” or “No” to the following question(s).

9. Do you have experience handling cash, checks and charges within a store environment or similar?

A. Yes

B. No

10. Choose the statements that describe your organizational experience. Select all that apply.

A. I have maintained files in accordance with office policies and procedures.

B. I have maintained schedules for events, presentations, or other visitor services.

C. I relayed policy and procedural information, as it applies to my area of work.

D. I have performed data entry, to provide reporting information for management

E. I have coordinated with other organizational departments to gather or provide information

F. None of the above

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