- Position Title
- Member Services Manager NF-04
- Agency
- Defense Media Activity
- Announcement Number
- O4NAFHU-25-12663150 Opens in new window
- Open Period
- Wednesday, January 8, 2025 to Thursday, January 30, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you either (1) the spouse of a military Servicemember or civilian employee; or (2) unmarried widow(er) of a member or former member of the uniformed Service; or (3) unmarried child of a sponsor who either: (a) has not passed their 23rd birthday; or (b) is incapable of self-support because of a mental or physical incapacity that existed before that birthday; or (c) has not passed their 23rd birthday and is enrolled in a full time course of study in an institution of higher learning approved by a Secretary of an executive department specified in10 USC 111, and is (or was at the time of the member's or former member's death) in fact dependent on the sponsor for over one-half of his or her support? If claiming yes, please upload a copy of the Sponsor's Permanent Change of Station (PCS) Orders listing the applicant by name. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
2.
Are you a Department of Defense (DoD) Nonappropriated Fund (NAF) employee separated by a business-based action within the last year? If claiming yes, a copy of the DA Form 3434 or notice of separation due to business based action must be uploaded with your application to receive priority consideration. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
3.
Are you a current Department of the Defense (DoD) Appropriated Fund employee serving in a continuous position with at least one year of continuous Department of the Defense (DoD) APF service? If claiming yes, a copy of your most recent Personnel Action (e.g. SF 50 or equivalent) will be requested to validate this claim. Note: If you cannot provide a copy of your recent personnel action at the time of application, then your resume must clearly support your claim. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
4.
Are you a current or former Department of the Defense (DoD) Nonappropriated Funds (NAF) employee? If claiming yes, a copy of your most recent Personnel Action (e.g. DA Form 3434, or equivalent) will be requested to validate this claim. Note: if you cannot provide a copy of the DA Form 3434 with your application, your resume must clearly indicate your NAF experience. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
5.
Are you a Veteran (as defined by 5 USC 2108)? If claiming yes, a copy of the DD 214 (member 4 or service 2 copy) or equivalent must be uploaded with your application to validate this claim. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
6.
Are you the parent of a Veteran (as defined by 5 USC 2108) who was (1) permanently and totally disabled and (a) your spouse is totally and permanently disabled, or (b) you are unmarried or, if married, legally separated from your spouse? OR Are you the parent of a veteran was killed in action under honorable conditions while serving in the Armed Forces (as defined by 5 USC 2108)? If claiming yes, you will need to provide proof to validate this claim prior to a tentative job offer. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
7.
Are you the spouse of a Veteran (as defined by 5 USC 2108) who was (a) disabled and (b) the service member has been unable to qualify for any appointment in the civil service or in the government of the District of Columbia? OR Are you the unremarried widow/widower of a Veteran (as defined by 5 USC 2108) killed in action? If claiming yes, you will need to provide proof to validate this claim prior to a tentative job offer. For additional information, please copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf
Provide Two (2) References
1.
In the narrative below, list two persons NOT related to you who can furnish information on your qualifications and character. Provide full name, address (complete with zip code), telephone number, email address, and occupation for each reference. Do not repeat names of supervisors.
Off Duty Enlisted
1.
Are you an Enlisted Military Service Member applying for off-duty employment? (If "Yes" a copy of your military Commander's permission to work off duty will be required prior to an offer of employment.)
Non-US National (Tier 1 Investigations or Higher)
Please read the following question carefully and indicate your response.
1.
Are you a non-U.S. National who has resided in the United States (or U.S. Territories) for less than 3-consecutive years immediately preceding your expected availability date for employment? (Example: Subtract 3 years from the date you are available for employment. Have you lived in the U.S. less than 3-years in the past, up until today?)
Overseas Eligibilities
1.
Are you a citizen of Germany or do you possess dual citizenship to Germany?
2.
Have you lived in Germany for LESS than one year?
3.
Do you have status as a member of the US Forces or civilian component as defined by the NATO Status of Forces Agreement (e.g, civilian employee {APF/NAF}, Military Spouse, Civilian Spouse or Family Member).
4.
Please select the date you arrived in Germany.
5.
Are you a citizen of the United States?
6.
Are you a citizen of a North Atlantic Treaty Organization (NATO) country with a U.S. social security number? For a list of NATO countries, go to: https://www.nato.int/cps/en/natohq/topics_52044.htm
7.
Within the past year, have you had status as a member of the US Forces or civilian component as defined by NATO Status of Forces Agreement (e.g., civilian employee {APF/NAF}, Military Spouse, Civilian Spouse or Family Member)?
8.
Please select the date you last had status under the NATO Status of Forces Agreement.
Conditions of Employment
1.
Do you currently reside within the local commuting area? The commuting area is defined as within 100 km of Kaiserslautern, Germany.
2.
You will be expected to occasional travel in support of Stars and Stripes activities. Do you have the ability to obtain and maintain a valid driver's license?
3.
This position has a heavy lifting requirement. Are you physically capable of lifting and carrying objects weighting up to 25 lbs?
Assessment 1
Thank you for your interest in a Member Services Manager position with the Nonappropriated Funds Instrumentalities. Please respond to the question(s) below.
Select “Yes” or “No” to the following question(s).
1.
Do you have a four (4)-year degree from an accredited U.S. university in business or liberal arts OR do you possess equivalent job experience of 5 years in the field of member/customer services development and management?
2.
Do you possess excellent project development and management skills, including time management and the ability to work with external resources?
3.
Do you have demonstrated practice in negotiating workable solutions with others in a positive, productive manner?
4.
Do you have demonstrated experience using Adobe and Microsoft Office products for report creation, data analysis, charting and presentations?
5.
Do you possess at least two (2), up to four (4) years specialized experience in establishing and managing the member services for a trade association, nonprofit, or other member-driven enterprise performing functions as follows (but not limited to): implement and oversee services; evaluate, analyze and report on subscribers/member needs; work closely with other departments in developing, planning and implementing services of use and value; and determine resource needs, allocates resources, and accounts for their effective use?
6.
Do you have two (2) or more years work experience as a manager/supervisor of 5+ people?
7.
Are you willing to perform International travel?
8.
Are you able to obtain and maintain a valid U.S. Passport?
9.
Your responses to the Eligibility Assessment and Occupational Questionnaire, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.