Veterans Health Administration Logo
Position Title
Program Analyst
Agency
Veterans Health Administration
Announcement Number
CBSU-12663312-25-RD Opens in new window
Open Period
Thursday, January 9, 2025 to Tuesday, January 14, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
(limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
(limit characters)
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. (limit characters)
2. A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License.

Do you possess a current and valid state-issued driver's license?
(limit characters)
3. Are you willing to accept the conditions of employment as indicated in the announcement? (limit characters)
4. I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement. (limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
Thank you for your interest in the Program Analyst (Facility Telehealth Program Technology Manager) GS-0343-7/9/11 position for the Eastern Oklahoma VA Health Care System. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. (Note: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.) (limit characters)
1. Specialized Experience and/or Education (GS-7): Carefully read the following descriptions below. Select the one response below that best describes your qualifications for this position at the GS-7 grade level. (Please ensure your resume/application supports the response that you select.) (limit characters)
2. Specialized Experience and/or Education (GS-9): Carefully read the following descriptions below. Select the one response below that best describes your qualifications for this position at the GS-9 grade level. (Please ensure your resume/application supports the response that you select.) (limit characters)
3. Specialized Experience and/or Education (GS-11): Carefully read the following descriptions below. Select the one response below that best describes your qualifications for this position at the GS-11 grade level. (Please ensure your resume/application supports the response that you select.)
(limit characters)
Knowledge, Skills and Abilities: For each task in the following groups, choose the statement from the list below that best describes your experience and/or training. (limit characters)
The following statements pertain to Technical Problem Solving (troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem). (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
4. Provides technical support and resolution of issues throughout the facility/health care system and consults with OIT stakeholders as needed; appropriately utilizes Office of Connected Care Help Desk (OCCHD) resources to escalate and resolve issues as needed. (limit characters)
5. Serves as the technical SME and technical team leader on the setup, configuration, maintenance, repair and testing of all Telehealth and Connected Care equipment and services. (limit characters)
6. Provides oversight for Telehealth and Connected Care technical support for VAMC/Healthcare System Telehealth operations; troubleshoots and corrects telecommunication issues quickly and efficiently to minimize disruptions to patient care encounters. (limit characters)
The following statements pertain to Technology Awareness (hardware, software, telecommunications, emerging technologies and their applications to business processes). (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
7. Manages critical operations of all technologies utilized by Telehealth and Connected Care programs and acts as the Project Manager for major deployments, upgrades, retrofits or refresh projects for technologies and applications throughout the facility/health care system, ensuring technologies are online and ready for use within established/required time frames. (limit characters)
8. Manages new Telehealth and Connected Care equipment implementations to including technology equipment review, testing, configuration, installation, security, and verification of equipment's integration into existing IT network. (limit characters)
9. Identifies the developmental, training and orientation needs for Telehealth and other staff related to technology throughout the facility/healthcare system. Assists with technical training for Telehealth and Connected Care technologies by providing training to end-users. (limit characters)
The following statements pertain to Technology Management (integrate technology into the workplace; develops strategies using new technology to manage and improve program effectiveness; understands the impact of technological changes on the organization). (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
10. In collaboration with the Supervisor, FTC, and/or VISN Lead, develops, refines, implements and evaluates short and long term strategic plans for Telehealth and Connected Care technologies, ensuring that deployment aligns with performance measures. (limit characters)
11. Responsible for Telehealth equipment and technology inventory/management to include monitoring, management and updating of all resource-based scheduling systems/platforms (i.e., Telehealth Management Platform) to ensure they correctly identify the resources (locations of rooms, technologies, etc.) used for scheduling clinical Telehealth visits. (limit characters)
12. Advocates for Telehealth and Connected Care technology needs across VAMC/Healthcare System. (limit characters)
The following statements pertain to Technical Competence (applies procedures, requirements, regulations, and policies related to specialized expertise). (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
13. Provides SME assistance in the development of a VAMC/Healthcare System emergency and disaster  contingency plan for Telehealth and Connected Care technologies and routine operations which incorporates national, network and local standards. (limit characters)
14. Responsible for ensuring Telehealth and Connected Care technologies are in compliance with VACO Telehealth Services Conditions of Participation and external (Joint Commission) accreditation processes and other internal or external accrediting agencies standards. (limit characters)
15. Maintains recurring communications with Telehealth personnel, overseeing compliance of Telehealth and Connected Care technology guidelines and technical processes as outlined in National policies. (limit characters)
The following statements pertain to Clinical Informatics (application of informatics and information technology to deliver healthcare services and develop and/or manage health information system IT solutions). (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
16. Monitors and reviews Key Performance indicators (KPIs) via Office of Connected Care Help Desk (OCCHD) Dashboards, and other reporting systems (i.e., Telehealth Management Platform, VA Video Connect, Pexip, Maximo, Telepresence Management Suite and Vyopta Utilization reports). (limit characters)
17. Consistently monitors utilization, fiscal impact, challenges, and outcomes of technologies and shares  and disseminates information for continual quality improvement. (limit characters)
18. Creates and generates Telehealth System and device utilization and availability reports, as required for the FTC, Supervisor, and VAMC Leadership. (limit characters)
19. Assists in the analysis and integration of program financial, technical, procurement, workload, and scheduling information; prepares reports and briefings on results of studies and is responsible for the collection, interpretation, and analysis of quantitative and qualitative data relevant to Telehealth and Connected Care technologies. (limit characters)