Veterans Health Administration Logo
Position Title
Lead Medical Support Assistant
Agency
Veterans Health Administration
Announcement Number
CAZM-12663349-25-KSB Opens in new window
Open Period
Wednesday, January 8, 2025 to Thursday, January 16, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
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Preferences
1. Select the location(s) you want to be considered for. You must choose at least one location. (limit characters)
2. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
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By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
3. I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement. (limit characters)
4. Please indicate the highest grade you have held in the Federal government. (limit characters)
5. Please indicate dates of the highest grade you have held in the Federal service (if applicable). (limit characters)
6. In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English? (limit characters)
Assessment 1
Thank you for your interest in a position within the Department of Veterans Affairs Health Administration. The following section is used to determine basic requirements for appointment in the federal government and qualification for a Lead Medical Support Assistant.

The full performance level of this vacancy is GS-07.
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The following KSAs should be reflected within your resume or on a separate document with your application package.
i. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
iii. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
iv. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
v. Ability to provide staff development and training.
vi. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
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Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. (limit characters)
1. Please choose ONE statement below that best describes how you meet the Basic Requirement.
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2. Please choose ONE statement below that best describes your grade level experience.
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***Application Package Notification & Important Information***
We appreciate your interest in available positions within the Heart of Texas VA Health Care System. It is our goal to forward every eligible and qualified candidate for consideration.
 
Due to the nature of our systems, it is imperative that your application package be accurate and complete. Therefore, prior to finalizing your application package and submitting for consideration:
* Ensure all documents are appropriately selected, are legible, and have uploaded successfully (we recommend viewing them a second time to ensure no errors have occurred in the process). Missing documents may cause your application package to be ineligible for consideration.
* Ensure that all responses to the assessment questions are accurate and correctly reflect your current situation. Question responses are used in determining if you meet specific eligibility and qualification requirements.
 
Please Note: Until the closing date of the announcement, you can update or edit your package. However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses. By submitting your package for consideration, you are attesting that your application package is complete and accurate.
 
Some helpful tips:
 
*Resume - Your resume must include the following information for each job listed:
 
  • Job title Grade Level (for federal positions)
  • Duties (be as detailed as possible and ensure they demonstrate how you meet the specialized experience and/or Knowledge, Skills and Abilities required for the position)
  • Month & year start/end dates (e.g. June 2019 to April 2020)
  • Full-time or part-time status (include hours worked per week)
 
*Education - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
 
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
 
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
 
*Proof of current certification, licensure, or registration (if applicable).
 
 
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
 
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
 
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
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Select “Yes” or “No” to the following question(s). (limit characters)
3. I have read and understand the Application Package Notification & Important Information notice, and understand my application may not be forwarded if any necessary information is missing that makes me appear ineligible or not qualified. While some documents may not be identified as required (example: transcripts, copy of licensure, etc), it is highly recommended you submit them with your application to ensure you receive full credit for your education or licensure.
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