USA Staffing

For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as serving as the authority on the analysis of the areas of management operations.

Examples could include:
-Provide advice to senior leadership in the areas of management operations.; OR
-Demonstrated experience working with administrative laws, policies, regulations, and precedents applicable to the administration.; OR
-Advising, evaluating, and making recommendations to improve programs and projects; OR
-Managing short and long term administrative projects; OR
-Performing analysis of information and summarizing.

Select “Yes” or “No” to the following question(s).

1. Do you meet the specialized experience as described in the announcement?

A. Yes

B. No

2. If yes, please identify where in your resume this information can be found. (limit 250 characters)

3. Select from the list below the tasks that you have performed as a regular and recurring part of your job related to administrative operations.

A. Develop and implement standard operating procedures for administrative processes.

B. Develop and maintain manuals, handbooks, tutorials, presentations or similar reference materials on administrative processes.

C. Develop and enforce policies or procedures related to administrative operations.

D. Monitor space/infrastructure for efficiencies or cost savings.

E. None of the above.

4. Indicate your experience in applying new and improved practices.

A. I have applied analytical tools and used the results to provide recommendations on management and/or technical issues (program operation improvements, etc.).

B. I have tracked and monitored completion of office assignments and prepared reports that evaluate results and documents any trends.

C. I have introduced new practices to an administrative program that improved the operations of the office or improved the efficiency of subordinate offices.

D. I have not performed any of the above tasks.

5. Choose the statements that describe your program analyst experience.

A. I have provided advisory services to various levels of agency personnel, including employees and multiple management levels.

B. I have explained procedures, answered inquiries, and resolved complaints.

C. I have performed operational design studies of complex organizations.

D. I have managed several major projects simultaneously.

E. I have provided on the job training to employees on procedures and regulations.

F. None of the above.

6. Do you have demonstrated experience providing procurement and contracting administration services and related analytical and advisory services?

A. I have experience developing, implementing, and leading procurement and contracting administration services and related analytical and advisory services.

B. I have experience interpreting and communicating to others as part of my official role in procurement and contracting administration services and related analytical and advisory services, resulting in the need for minimal clarifications.

C. I have experience performing procurement and contracting administration services and related analytical and advisory services.

D. None of the above.

7. Choose the statement(s) that best describe the techniques you have used most frequently to develop new or modified work methods.

A. Record and file management

B. Human resource management

C. Program guidelines and procedures

D. Automating work processes

E. I have not used any of the above to develop new or modified work methods.

8. Select the choices that describe your professional interpersonal interactions.

A. I have served as a program representative in dealing with managers and employees within the areas serviced. This included acquiring, clarifying or exchanging facts and information needed to complete assignments.

B. I have justified, persuaded, negotiated, or resolved matters involving significant or controversial policy, program or operational issues. This included interacting professionally with a full range of internal and external individuals or groups.

C. I have participated in work groups as a program representative and motivated or persuaded group members. This included motivating people who were skeptical or in disagreement in order to obtain the desired effect.

D. I have served as a program representative and participated in discussions to plan, coordinate, or consult on work efforts or to resolve specific business problems. This included influencing or motivating individuals or groups who are working toward mutual goals and who have relatively cooperative attitudes.

E. None of the above.

9. Select all of the following statements that describe your experience working cooperatively with other team members and contributing to group solutions.

A. I have demonstrated success in a dynamic team environment that required extensive interpersonal skills, consensus building, negotiation, problem resolutions, and conflict resolution.

B. I have planned assessment activities, arranged for qualified resources, and prepared assessment and reports based on input from team members.

C. I have incorporated and integrated knowledge, skills, and abilities of others to the maximum effect in accomplishing organizational goals and objectives.

D. I have worked collaboratively in a team setting with external customers and internal team members to accomplish duties and responsibilities.

E. None of the above.

10. Which of the following best describes your experience coordinating and communicating with various customers?

A. I have served as a program representative and participated in discussions in which the purpose was to plan, coordinate, or consult on work efforts or to resolve specific problems. This included working with internal customers who are cooperating toward mutual goals.

B. I have conducted discussions or participated in workgroups as a program representative in which the purpose was to influence, motivate, and/or persuade internal and external persons or groups. This included using communication skills to approach individuals or groups who are skeptical in achieving mutual goals.

C. I have justified, persuaded, negotiated, or resolved matters involving program issues. This included communicating effectively with a full range of internal and external individuals or groups who were resistant or in disagreement to mutual goals.

D. None of the above.

11. Which of the following describes your experience with oral communication?

A. Describing and explaining laws, regulations, policies and procedures of a complex nature to audiences with varied knowledge levels.

B. Making presentations and/or providing classroom training to audiences with varied knowledge levels.

C. Briefing managers/executives outside my organization.

D. Successfully negotiating with stakeholders and customer to resolve issues.

E. Interacting with internal or external customers to acquire specific programmatic and/or technical information.

F. Persuading others to accept findings, recommendations, changes, alternative viewpoints, or partner in efforts.

G. Conducting meetings or briefings with executive level management to review highly sensitive issues, findings, observations etc.

H. None of the above.

12. Choose the response(s) that describe(s) your experience interacting with peers, customers, and high-level managers regarding program and operational initiatives.

A. I have met frequently with stakeholders such as contractors, internal clients/management, and other staff to gather information and resolve difficult content program and management issues.

B. I have served as a lead point of contact for internal office and external stakeholders including senior management and officials regarding content and communication project plans, status, and issues. My experience includes communicating concepts and negotiating with others to adopt a consistent point of view.

C. I have persuaded peers, stakeholders, and superiors to accept findings, recommendations, changes, alternative viewpoints, or to take a particular course of action.

D. I have participated in meetings with stakeholders and other officials to discuss consumer-facing content concepts and questions and to provide clarification regarding plans, resources and technical issues related to specific projects or program initiatives.

E. None of the above.

Terms & Conditions

Your Session is About to Expire!