- Position Title
- Supervisory Recreation Fee Specialist
- Agency
- National Park Service
- Announcement Number
- IM-1540-GLAC-25-12669181-DE Opens in new window
- Open Period
- Monday, January 20, 2025 to Monday, February 3, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
When you applied to this job, did you have any engagement with a National Park Service (NPS) Recruiter?
Assessment 1
Thank you for your interest in this Supervisory Recreation Fee Specialist GS-0501-09 position with the National Park Service, at Glacier National Park. Your responses to this questionnaire, in conjunction with other portions of your completed application, will be evaluated to determine your qualifications. Please follow all instructions carefully before submitting your responses. Your ratings are subject to change if discrepancies exist between your responses and supporting documents. From the descriptions below, select the letter corresponding to the statement that most clearly and accurately describes your qualifications for the Supervisory Recreation Fee Specialist GS-0501-09 position. MARK ONLY ONE RESPONSE. If you select more than one response or leave this question blank you will be rated ineligible. Your resume must fully support the specialized experience outlined in the job announcement, under the Qualifications section, to be qualified. No assumptions will be made based on job title or grade level alone.
Minimum Qualifications
1.
From the responses below, select the one response that best describes how you meet the minimum qualification requirements for a Supervisory Recreation Fee Specialist GS-0501-09. Read all responses before making your selection. If you leave this question blank, you will be rated ineligible.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Promptly handles conduct and discipline issues within existing staff; works closely with employee relations on misconduct issues.
3.
Organizes, creates and/or presents trainings for staff and co-workers related to fee collection procedures,customer service, and/or safety topics.
4.
Hires, trains and supervises employees.
5.
Completes performance appraisals and counsels employees.
6.
Plans multi-shift schedules for 7 day per week operation, and assigns work to up to 22 subordinate staff.
7.
Hears and resolves employee complaints and works closely with employee relations on misconduct issues
8.
Applies internal controls in ranger stations including security cameras, panic alarms, radios, and safes.
9.
Explains the importance of rules or regulations concerning the protection of the area's resources, and/or the safety of visitors, particularly wilderness character and experience.
10.
Applies safety procedures and OSHA requirements.
11.
Tracks and safeguards accountable stock.
12.
Provides information to the public about park area's natural and cultural resources.
13.
Resolves customer/visitor complaints.
14.
Communicates orally in person, and/or over the phone to provide information to the public or others within the organization.
15.
Answers recurring visitor questions while maintaining a professional demeanor.
16.
Gives accurate and useful information about the park's facilities, programs, and recreational opportunities.
17.
Applies policies, procedures, rules and regulations associated with a fee operation.
18.
Train subordinate staff.
19.
Collaborates with subordinate staff and other park programs in matters of wilderness permits, budget, and fee collection.
20.
Implements plans/programs regarding revenue and fee collection.
21.
Resolve complex issues.
22.
Applies principles, methods, or tools for developing schedules, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
23.
Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
24.
Manages wilderness permit issuing stations including managing supplies and equipment, using computer software such as Microsoft Word an Excel, as well as credit card modems and troublehooting cash registers.
25.
The primary park liaison with the National Park Service R1S liaisons for wilderness permits on Recreation.gov
26.
Has knowledge of the Recreation.gov point-of-sale and back-end systems.