- Position Title
- IT SPECIALIST (CUSTOMER SUPPORT)
- Agency
- Army National Guard Units
- Announcement Number
- NV-12669691-AR-24-137 Opens in new window
- Open Period
- Thursday, January 16, 2025 to Thursday, January 15, 2026
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
All on-board federal employees/technicians within the state for which you are applying (Title 32 and Title 5, Permanent and Excepted Indefinite). Are you a current on-board federal employee or technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2,or 3).
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2,or 3).
2.
All on-board National Guard Title 32 Excepted Technicians within the state for which you are applying (Title 32 Permanent and Excepted Indefinite). Are you a current on-board National Guard Title 32 Excepted Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2, or 3).
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1, 2, or 3).
3.
Current Army M-Day and current Air DSG members within the state for which you are applying. Are you a current Army M-Day or current Air DSG member within the state for which this position is being advertised?
4.
All current (nationwide) federal employees. Are you a current federal employee?
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Tenure in Block 24 (1 or 2).
5.
Are you a current National Guard member within the state for which this position is being advertised?
6.
Are you a current Permanent full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Permanent full-time status with the state National Guard.
7.
Are you a current Temporary Indefinite full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Indefinite full-time status with the state National Guard.
8.
Are you a current Temporary full-time Dual Status National Guard Technician within the state for which this position is being advertised?
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
To verify your eligibility, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF 50) reflecting your Temporary full-time status with the state National Guard.
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
Would you accept a temporary appointment?
Dual status military technicians are members of the National Guard, hold the military grades specified for their authorized positions, and wear the uniforms appropriate for the members' grade and component of the armed forces.
3.
Are you currently a member of the National Guard?
4.
Are you currently a member of the Nevada National Guard in the enlisted military grades of E1 to E8?
5.
Do you currently hold one of the compatible MOS listed as follows: 25 series?
Assessment 1
Your responses to this questionnaire, in conjunction with the other portions of your completed application, will be evaluated in determining your eligibility to be considered for the position. Choose the response that best represents your education, experience, and training. Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification. Please note that your answers will be verified against the information you provided in your resume, transcripts, or application and information provided by your references.
Select “Yes” or “No” to the following question(s).
1.
Do you possess basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process?
2.
Do you possess 1-year specialized experience equivalent to at least the next lower grade; receiving, maintaining, and issuing data storage media for computer operations; experience in scheduling the use of computer time for program processing; experience collecting and sequentially staging input media with associated program instructions for processing; experience in at least one programming language; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language; experience
interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow; experience in analysis of the interrelationship of pertinent components of the system; experience planning the sequence of actions necessary to accomplish the assignment; experience scheduling the sequence of programs to be processed by computers where alternatives
had to be weighed with a view to production efficiency?
interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow; experience in analysis of the interrelationship of pertinent components of the system; experience planning the sequence of actions necessary to accomplish the assignment; experience scheduling the sequence of programs to be processed by computers where alternatives
had to be weighed with a view to production efficiency?
3.
Do you possess 1-year specialized experience equivalent to at least the next lower grade; that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; experience that required adaptations of guidelines or precedents to meet the needs of the assignment; experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
4.
Do you possess knowledge of customer service and support principles and methods sufficient to manage the customer support help desk operations involving the delivery of a full range of customer support services to all serviced organizations?
5.
Do you possess knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures; of current state of the art system software to include operating systems as well as functional application software?
6.
Do you possess knowledge of how the hardware, software and network infrastructure related to the serviced systems along wit an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user related issues?
7.
Do you possess skill in providing staff advice, planning, user assistance/training and evaluation services and functions within each specialty area?
8.
Do you possess knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations, and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving current computer systems throughout the state and troubleshooting techniques for all hardware and peripherals?
9.
Do you possess knowledge of a wide range of communication concepts, principles, and practices as well as telecommunications operating techniques for digital communications requirements?
10.
Do you possess skill in identification, isolation and correction of complex workstation and network system faults. Skill in identifying and resolving conflicts between workstations, network and peripheral devices?
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the resume and documents you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period, or other disciplinary action, including termination. Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you understand this warning; have reviewed your responses to this questionnaire for accuracy; and verified that your responses accurately describe your current level of experience and capability.
11.
Failure to agree or respond to the statement below will disqualify you from further consideration for the position. Select the most appropriate response below.