USA Staffing

Eligibilities

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

Preferences

1. Select the location(s) you want to be considered for. You must choose at least one location.

A. Vogelweh Army Installation, Germany

B. Vicenza, Italy

Assessment 1

Thank you for your interest in an Information Technology Specialist (Customer Support) position with Department of Defense Education Activity. Your resume and the responses you provide to this assessment questionnaire will be used to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit your application.

1. Select the one statement that best describes the education or experience that you possess that demonstrates your ability to perform the work of Information Technology Specialist (Customer Support) at the GS-12 grade level or equivalent pay band in the Federal Service.

A. I have one year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes providing immediate response and resolution to information technology tickets, analyzing information technology helpdesk tickets for escalation, diagnosing hardware or software problems, briefing senior leadership and providing status updates on projects and challenges. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

B. My experience is not reflected in the above statement.

Select “Yes” or “No” to the following question(s).

2. This position requires frequent standing, walking, bending, climbing steps reaching and/or stooping; employees will be required to lift and move computers and other IT hardware weighing up to 50 pounds. Are you able to perform these tasks as required?

A. Yes

B. No

3. This position requires the employee to obtain and maintain an IAT Level II certification within 6 months of appointment. I have, or am willing to obtain and maintain an IAT Level II certification within 6 months of appointment.

A. Yes

B. No

4. Your responses to the Announcement and Assessment Questionnaires, along with your resume and all supporting documentation are subject to evaluation and verification to ensure accuracy. Please take this opportunity to review your responses to ensure their accuracy.

A. Yes, I verify that all of my responses to this questionnaire are true and accurate. I accept that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the questionnaire that my application may be rated lower and/or I may be removed from further consideration.

B. No. I do not accept this agreement and/or I no longer wish to be considered for this position.

Terms & Conditions

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