- Position Title
- Lead Medical Support Assistant - Office of Community Care
- Agency
- Veterans Health Administration
- Announcement Number
- CAZM-12688586-25-JG Opens in new window
- Open Period
- Tuesday, February 11, 2025 to Thursday, February 20, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?
2.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
3.
Please indicate the highest grade you have held in the Federal government.
4.
Please indicate dates of the highest grade you have held in the Federal service (if applicable).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
5.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
Thank you for your interest in a position within the Department of Veterans Affairs (VA), Veterans Health Administration (VHA). The following section is used to determine basic requirements for appointment in the federal government and qualification for a Lead Medical Support Assistant. The full performance level of this vacancy is GS-7.
The following KSAs should be reflected within your resume or on a separate document with your application package:
Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
The following KSAs should be reflected within your resume or on a separate document with your application package:
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
- Ability to provide staff development and training.
- Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
1.
Basic Requirement: Please select the statement below that best describes your experience to meet the specific qualification requirement for this grade level.
2.
GS-7 Grade Determination: I have one year of specialized experience equivalent to the GS-6 grade level. Specialized experience may include: providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model; work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources; recommends changes to existing clinic procedures based on current administrative guidelines; expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary; MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.); processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre- appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
***Application Package Notification & Important Information***
We appreciate your interest in available positions within the VA Heart of Texas Health Care Network. It is our goal to forward every eligible and qualified candidate for consideration.
Due to the nature of our systems, it is imperative that your application package be accurate and complete. Therefore, prior to finalizing your application package and submitting for consideration:
Please Note: Until the closing date of the announcement, you can update or edit your package. However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses. By submitting your package for consideration, you are attesting that your application package is complete and accurate.
Some helpful tips:
*Resume - Your resume must include the following information for each job listed:
*Education - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
*Proof of current certification, licensure, or registration (if applicable).
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
We appreciate your interest in available positions within the VA Heart of Texas Health Care Network. It is our goal to forward every eligible and qualified candidate for consideration.
Due to the nature of our systems, it is imperative that your application package be accurate and complete. Therefore, prior to finalizing your application package and submitting for consideration:
- Ensure all documents are appropriately selected, are legible, and have uploaded successfully (we recommend viewing them a second time to ensure no errors have occurred in the process). Missing documents may cause your application package to be ineligible for consideration.
- Ensure that all responses to the assessment questions are accurate and correctly reflect your current situation. Question responses are used in determining if you meet specific eligibility and qualification requirements.
Please Note: Until the closing date of the announcement, you can update or edit your package. However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses. By submitting your package for consideration, you are attesting that your application package is complete and accurate.
Some helpful tips:
*Resume - Your resume must include the following information for each job listed:
-
- Job title
- Grade Level (for federal positions)
- Duties (be as detailed as possible and ensure they demonstrate how you meet the specialized experience and/or Knowledge, Skills and Abilities required for the position)
- Month & year start/end dates (e.g. June 2019 to April 2020)
- Full-time or part-time status (include hours worked per week)
*Education - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
*Proof of current certification, licensure, or registration (if applicable).
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/