- Position Title
- LEAD MEDICAL SUPPORT ASSISTANT
- Agency
- Veterans Health Administration
- Announcement Number
- CBSZ-12688752-25-KTP Opens in new window
- Open Period
- Monday, March 24, 2025 to Monday, April 7, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Select the appropriate response to the following questions based on your level of education and/or experience that demonstrates you meet the basic requirements for this position.
Select “Yes” or “No” to the following question(s).
1.
Basic Requirement: Experience and/or Education.
For this position you may qualify through education, experience or a combination of both:
Experience
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR
Education
One year above high school
OR,
Experience & Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet the basic education or experience required for this position?
Note - If using education to qualify for this position a transcript MUST be submitted at the time of application.
For this position you may qualify through education, experience or a combination of both:
Experience
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR
Education
One year above high school
OR,
Experience & Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet the basic education or experience required for this position?
Note - If using education to qualify for this position a transcript MUST be submitted at the time of application.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience is subject to verification by investigation. You may be asked to provide specific examples or documentation of experience as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. FAILURE TO RESPOND TO THESE QUESTIONS WILL RESULT IN AN INELIGIBLE RATING. YOUR RESUME MUST SUPPORT THE RESPONSES YOU SELECT.
Select “Yes” or “No” to the following question(s).
2.
GS-07 Required Experience:
To qualify at the GS-7 level, the candidate must possess one year of experience equivalent to the GS-6 grade level. Examples of experience include but not limited to: providing expert administrative patient support; using numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; coordinating with patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored; communicating with non-VA medical facilities; preparing correspondence to notify patients of normal lab results; managing system for follow-up care such as consults tests; etc.
Do you possess one year of experience equivalent to the GS-6 grade level?
To qualify at the GS-7 level, the candidate must possess one year of experience equivalent to the GS-6 grade level. Examples of experience include but not limited to: providing expert administrative patient support; using numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; coordinating with patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored; communicating with non-VA medical facilities; preparing correspondence to notify patients of normal lab results; managing system for follow-up care such as consults tests; etc.
Do you possess one year of experience equivalent to the GS-6 grade level?
3.
GS-07 Required Knowledge, Skills and Abilities(KSA)
In addition to the required experience, candidates must demonstrate all of the KSAs below:
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
Ability to provide staff development and training.
Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Are you able to demonstrate the knowledge, skills and abilities to successfully perform the duties of the position and does your resume reflect the KSAs listed above?
In addition to the required experience, candidates must demonstrate all of the KSAs below:
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
Ability to provide staff development and training.
Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
Are you able to demonstrate the knowledge, skills and abilities to successfully perform the duties of the position and does your resume reflect the KSAs listed above?