- Position Title
- Visitor Services Assistant (Seasonal)
- Agency
- National Park Service
- Announcement Number
- NE-1612-PAGR-25-12703219-DE Opens in new window
- Open Period
- Monday, March 3, 2025 to Monday, March 17, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Would you accept a temporary appointment?
3.
When you applied to this job, did you have any engagement with a National Park Service (NPS) Recruiter?
Assessment 1
Thank you for your interest in the Visitor Services Assistant, GS-0303-01 position. We will evaluate your resume and responses to this assessment questionnaire to determine if you are among the best qualified.
Minimum Qualifications
1.
Choose one answer below that best describes your experience and/or education as it pertains to the qualification requirements for the Visitor Services Assistant, GS-0303-01 position. Your response must be clearly supported by specific work experience described in your resume. Select only one response. Do not leave the response code blank.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Serve as a front-line representative of the organization to greet visitors and answer questions. Provide initial contact with visitors as they enter the park or facility regarding reservations, group size limits, programs and visitor orientation and information.
3.
Provide information to the public in a high-volume setting about the cultural, historical, and/or natural resources of interest in the park, the local area and programs offered by partners and cooperators.
4.
Answer recurring visitor questions while maintaining a professional demeanor.
5.
Educate visitors regarding rules, regulations, and safety concerns to gain compliance.
6.
Provide current, accurate information to visitors concerning the surrounding areas of interest, such as the area's recreational opportunities and available interpretive services, activities, or presentations.
7.
Follow standard operating procedures and supervisory instruction in the day to day operation of the park.
8.
Follow standard operating procedures to book visitors of varying group sizes for park programs and events. Provide visitors with information regarding rates, group size limits, programs, and tour logistics. Follow standard operating procedures to notify the appropriate staff regarding visitor and resource needs such as maintenance issues, safety hazards, suspicious people, wildlife issues and sightings, etc.
9.
Follow standard operating procedures to provide visitor orientation and information at the park, in the visitor contact station.
10.
Follow standard operating procedures to provide visitor statistics. Follow standard operating procedures to assist visitors with lost or found personal items.
11.
Follow standard operating procedures for operating a visitor contact station and bookstore. Follow standard operating procedures to gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
12.
Follow standard operating procedures to perform minor maintenance duties to insure a clean, safe work area (e.g., sweeping, dusting, mopping, maintaining working conditions of digital equipment, such as projectors, television monitors, camera equipment, etc.)
13.
Interact with a diverse public representing a cross-section of the nation and other countries to include: different cultures, ages, social, ethnic, and economic groups, etc.
14.
Maintain supply of brochures to provide written information to the public in a high-volume setting about the cultural, historical, and/or natural resources.
15.
Deal with a high volume of visitor contacts while maintaining a professional demeanor.
16.
Use a computer to send and receive email messages, prepare letters, take reservations for groups or other documents.
17.
Look up information on the Internet (for example to obtain forms or specific information needed).
18.
Operate copy machine to maintain supplies of forms, brochures, or other office paperwork. Operate laminator to make advertising fliers.
19.
Operate a cash register and credit card machine in a high-volume bookstore.
20.
Collect cash and other payments in high volume sales operation.
21.
Assist in taking inventory and re-stocking the bookstore.
22.
Provide support and works with other program personnel such as assisting with special events to achieve goals
23.
Provide assistance and support to personnel with controlling pedestrian foot traffic flow while on tours and during special events.
24.
Demonstrate ability to work alongside one or more people on a team to follow through and meet assigned goals in a timely manner.
25.
Demonstrate awareness of strengths and weaknesses in order to know when to ask for assistance of the team when a task becomes too difficult.
26.
I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.