Veterans Health Administration Logo
Position Title
Health System Specialist (System Redesign)
Agency
Veterans Health Administration
Announcement Number
CBTE-12708467-25-KS Opens in new window
Open Period
Monday, March 10, 2025 to Tuesday, March 18, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
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2. Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
  • you are located in the same local commuting area of the vacancy; AND,
  • you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
  • your grade is equivalent to or below the grade level of the vacancy; AND, 
  • your last performance rating of record is at least fully successful or the equivalent.

For more information, review the USAJOBS Help Center.

To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
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Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
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Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
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By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Do you possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist - Facility Systems Redesign Specialist? Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1)Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting to develops control plans, communication plans, risk management plans, and through closeout of the project. Identifies various solutions approaches and when necessary further leads them through prioritizing exercises with tools like affinity diagrams, PICK Charts and multi-voting. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Develops written and verbal teaching materials.

NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
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Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. For each item, select the one response that most accurately describes your current level of experience and capability using the scale below. (limit characters)
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided. (limit characters)
2. Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
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3. Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks.
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4. Evaluates the quality of care and the efficiency of care processes.
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5. Acts as the project lead for healthcare and operational improvement projects.
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6. Organizes, directs, controls and coordinates group activities in a timely and effective manner.
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7. Develops statistical models to measure successful of performance improvement actions.
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8. Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level.
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9. Delivers classroom instruction.
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10. Leads a team of subject matter experts through the project management process.
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11. Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project.
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12. Develops written and verbal teaching materials.
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13. Develops processes by consulting with subject matter experts in order to develop standard work.
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14. Provides consultation to executive, service line, and program leadership by leveraging data analytics resources.
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15. Develops control plans, communication plans, and risk management plans through closeout of the project.
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16. Develops statistical, graphical, and narrative reports, and communicates these studies to others.
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17. Incorporates recommendations for the resolution of problems.
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18. Prepares complete and fully documented studies for review of others.
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19. Instructs staff on implementation of guidelines and recommendations.
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20. Conducts experiments and collects data to identify if the developed solutions are effective.
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21. Analyze data and conduct background research on issues.
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22. Pulls, isolates and manipulates data to identify root causes of a performance issue.
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23. Leads project teams through designed brainstorming sessions to develop solutions towards a specific deliverable or goal during a project.
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24. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits.
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25. Collects baseline information, identifies limitations in current systems, and discovers potential improvements.
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26. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources.
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27. Assesses (in terms of degrees) the success or failure in attaining program operational goals/objectives.
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28. Converts data into numerous formats using advanced statistical models including statistical process control charts, histograms, paretto charts, and many more.
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29. Plans and conducts studies directed at reducing errors.
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30. Identifies systems design problems that contribute to human errors.
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31. Identifies alternative systems and processes.
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RESUME REMINDER - Your resume must include the following information each job listed: - Job title - Duties (be as detailed as possible) - Month & year start/end dates (e.g. June 2007 to April 2008) - Full-time or part-time status (include hours worked per week) - Series and Grade, if applicable, for all Federal positions you have held. Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format. your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. (limit characters)