- Position Title
- Advance Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTF-12708883-25-BRAVO-YK Opens in new window
- Open Period
- Thursday, March 13, 2025 to Friday, March 28, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Thank you for your interest in the ADVANCED MEDICAL SUPPORT ASSISTANT position with the Department of Veteran's Affairs. We will evaluate your resume and responses to this Assessment Questionnaire to determine if you are qualified for this position. Your responses are subject to verification and must be clearly supported by your resume and other supporting documents.
BASIC REQUIREMENTS - The basic requirements for employment as a ADVANCED MEDICAL SUPPORT ASSISTANT are prescribed by statute in 38 U.S.C. 7402(b)(9), as amended by section 205 of Public Law 106-419, enacted November 1, 2000. To qualify for appointment as an ADVANCED MEDICAL SUPPORT ASSISTANT in VHA, all applicants must meet the following:
1.
Are you a current permanent Department of Veterans Affairs employee?
This includes Career/Career Conditional or Excepted Service (i.e., Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e., Competitive or Excepted). Please be aware that award SF-50's does not always include this pertinent information.
This includes Career/Career Conditional or Excepted Service (i.e., Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e., Competitive or Excepted). Please be aware that award SF-50's does not always include this pertinent information.
Select “Yes” or “No” to the following question(s).
2.
English Language Proficiency.
Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C.? 7403(f).
Are you proficient in spoken and written English?
Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C.? 7403(f).
Are you proficient in spoken and written English?
3.
Experience and Education.
Six months experience of clerical, office, [customer service], or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.
OR,
One year above high school
OR,
Experience/Education Combination.
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet the above basic requirements for the ADVANCED MEDICAL SUPPORT ASSISTANT position?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
Six months experience of clerical, office, [customer service], or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position.
OR,
One year above high school
OR,
Experience/Education Combination.
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet the above basic requirements for the ADVANCED MEDICAL SUPPORT ASSISTANT position?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
Select “Yes” or “No” to the following question(s).
4.
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3
Do you meet the above requirements for the ADVANCED MEDICAL SUPPORT ASSISTANT? (NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
Do you meet the above requirements for the ADVANCED MEDICAL SUPPORT ASSISTANT? (NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
5.
GRADE DETERMINATION GS-06 To qualify at this grade level, you must meet the following.
Experience: One year of experience equivalent to the GS-5 grade level.
GS-05 experience would include:
Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Do you meet the above experience requirements?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
Experience: One year of experience equivalent to the GS-5 grade level.
GS-05 experience would include:
Scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Do you meet the above experience requirements?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation)
6.
Knowledge, Skills and Abilities GS-06:
In addition, the candidate must demonstrate all the following Knowledge, Skills and Abilities (KSAs):
Ability to collaborate [and] communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Do you meet the above requirements?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation
In addition, the candidate must demonstrate all the following Knowledge, Skills and Abilities (KSAs):
Ability to collaborate [and] communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Do you meet the above requirements?
(NOTE: Applicants must demonstrate above requirements in their application and supporting documentation
7.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
Resume Reminder: Your resume must include the following information each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g., June 2007 to April 2008) Full-time or part-time status (include hours worked per week). Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail. An incomplete application will receive a rating of IFFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions.