- Position Title
- Supervisory Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBSZ-12709706-25-KH Opens in new window
- Open Period
- Tuesday, March 18, 2025 to Friday, March 28, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
The following will determine that you meet the qualifications for the position. Refer to the qualifications section of the announcement for more information on minimum qualifications. Please be aware that your answers will be verified against information provided in your resume and application materials. Be sure that your application clearly supports your responses to all of the questions by addressing your work experience in detail in your resume. Do not overstate or understate your level of experience and demonstrated competencies. You should be aware your ratings are subject to evaluation and verification based on your resume and other relevant documents you submit, as well as through verification of references as appropriate. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability. Deliberate attempts to falsify information may be grounds for not selecting your or for dismissing you from the position following acceptance.
Select “Yes” or “No” to the following question(s).
1.
English Language Proficiency: Are you proficient in spoken and written English as required by 38 U.S.C. 7402(d)?
2.
Basic Requirement: Do you have:
(a) Six (6) months of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
(b) One year of education above high school; OR
(c) Equivalent combination of experience and education which are qualifying for entry level for which both education and experience are acceptable?
(a) Six (6) months of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
(b) One year of education above high school; OR
(c) Equivalent combination of experience and education which are qualifying for entry level for which both education and experience are acceptable?
3.
Grade Requirements (GS-8): In addition to meeting the basic requirements, to qualify for this position, you must meet the following requirements:
Experience: Completion of one year of experience equivalent to the GS-7 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting). Examples of this experience would include: assigning and evaluating the work of subordinate MSA (or equivalent) staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary
Do you meet the above stated experience requirements?
Experience: Completion of one year of experience equivalent to the GS-7 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting). Examples of this experience would include: assigning and evaluating the work of subordinate MSA (or equivalent) staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary
Do you meet the above stated experience requirements?
4.
In addition to the experience requirements listed above, the candidate must demonstrate all of the following Knowledge, Skills, and Abilities (KSAs):
a) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
b) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
c) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
d) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
e) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Do you meet the above stated Knowledge, Skills, and Abilities?
a) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
b) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
c) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
d) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
e) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Do you meet the above stated Knowledge, Skills, and Abilities?