Veterans Health Administration Logo
Position Title
Supervisory Medical Support Assistant
Agency
Veterans Health Administration
Announcement Number
CBTD-12710678-25-HF Opens in new window
Open Period
Tuesday, March 18, 2025 to Monday, March 31, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
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Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
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Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
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By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. (limit characters)
2. SF-50, Notification of Personnel Action (for Eligibility and/or Time-in-Grade):
 
If you are a current federal employee, you must attach your most recent, non-award SF-50. This SF-50 should not be more than a year old and must show your current position, grade and step. Award SF-50's typically do not provide sufficient information and will not be accepted if they do not include Grade and Step. In order to clearly demonstrate you possess the time-in-grade as required by the announcement, additional SF-50s should be attached which clearly demonstrate the minimum time-in-grade requirement.
 
Examples of appropriate SF-50's include:
  •  Within grade increases at the highest grade held
  • Promotions with an effective date more than one year old
  • SF-50's at the highest grade held with an effective date more than one year old
By clicking YES, I am certifying that I have uploaded the correct SF-50s OR that I need to speak to HR before the announcement closes if there is any misunderstanding regarding the language or directions in this announcement. Please refer any questions to the HR Specialist listed on the bottom of the announcement. If the proper SF-50s are not submitted, I understand that I CANNOT be considered for this position. It is my responsibility to fully read the job announcement and provide the required documents. 
 
NO EXCEPTIONS WILL BE MADE AFTER THE CLOSING.
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Assessment 1
Thank you for your interest in the Supervisory Medical Support Assistant position with the Department of Veterans Affairs. We will evaluate your resume and responses to this questionnaire to determine if you are qualified for this position. Your responses are subject to verification and must be fully supported by your resume and supporting documents as we may not make assumptions regarding your experience. (limit characters)
Select YES or NO to answer the following questions for the BASIC REQUIREMENTS regarding the occupational series for this position. (limit characters)
1. You must meet at least one of the following criteria to qualify for at the entry level for this position:
  • Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
    • OR,
  • Education. One year above high school;
    • OR,
  •  Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you possess at least one of the requirements as noted above?
 
Please choose the answer below that best describes your experience and/or education.
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1a. Please provide the following information regarding the academic institution.

Name of Institution:
City and State:
Degree: Major/Program:
Month and Year conferred:
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Select YES or NO to answer the following questions for the GRADE REQUIREMENTS regarding the occupational series for this position. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
2. GS-08 Grade Level Requirement:
In addition to meeting the basic requirements, you must meet the below requirement to be found qualified for this position:
  • Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
  • Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
    1. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
    2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
    3. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
    4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
    5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Do you possess the above experience?
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RESUME REMINDER - Your resume must include the following information each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
 
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
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TRANSCRIPT REMINDER - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
Failure to submit a transcript will result in an ineligible (IFTR) determination.
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SF-50, Notification of Personnel Action (for Eligibility and/or Time-in-Grade):
 
If you are a current federal employee, you must attach your most recent, non-award SF-50. This SF-50 should not be more than a year old and must show your current position, grade and step. Award SF-50's typically do not provide sufficient information and will not be accepted if they do not include Grade and Step. In order to clearly demonstrate you possess the time-in-grade as required by the announcement, additional SF-50s should be attached which clearly demonstrate the minimum time-in-grade requirement. Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held
  • Promotions with an effective date more than one year old
  • SF-50's at the highest grade held with an effective date more than one year old
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