- Position Title
- Medical Support Assistant (Advanced) (Part-Time)
- Agency
- Veterans Health Administration
- Announcement Number
- CBTD-12715327-25-LL Opens in new window
- Open Period
- Thursday, March 20, 2025 to Wednesday, April 2, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
IMPORTANT Résumé Reminder: Your résumé must include the following information each job listed or you will not be found qualified or referred for consideration:
- Job title
- Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
Select “Yes” or “No” to the following question(s).
1.
Are you proficient in both written and spoken English?
2.
Minimum Requirements - In order to qualify for this position, you must have either:
(NOTE: transcripts not required to be submitted with your application)
Grandfathering Provision: All Medical Support Assistants (MSAs) employed in Veterans Health Administration (VHA) in this occupation on the effective date of this qualification standard (August 1, 2019) are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Do you meet the minimum requirements for this position in any manner indicated above?
- At least six months of experience in clerical, office, customer service, or other administrative work that demonstrates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
- At least one year of education above high school; OR
- A combination of education and experience (for example: three months of experience described in item (1), AND six months of education beyond high school)
(NOTE: transcripts not required to be submitted with your application)
Grandfathering Provision: All Medical Support Assistants (MSAs) employed in Veterans Health Administration (VHA) in this occupation on the effective date of this qualification standard (August 1, 2019) are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Do you meet the minimum requirements for this position in any manner indicated above?
3.
Experience: Do you have one year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctor's office setting to include a high volume of scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patient's check-in for appointments; high level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers; evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution.
AND
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
The experience and knowledge, skills and abilities must be clearly defined in your résumé to receive credit.
AND
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
The experience and knowledge, skills and abilities must be clearly defined in your résumé to receive credit.
IMPORTANT NOTICE: As stated in the job announcement, by choosing "Boston" as a location, you will only be referred if found qualified for the following location: Causeway Street Outpatient Clinic located in Boston, MA.
Boston (Causeway Street Outpatient Clinic) and Jamaica Plain are two separate locations, and you will not be referred for both locations unless you selected both locations. The Causeway Street location is the only location that does not have an employee parking lot. You will be required to pay for your own on street or garage parking for that location. If you wish to be considered at both the Causeway Street Outpatient Clinic and Jamaica Plain locations or any other locations, you must change your answers prior to submitting your application. Please close out of this application by returning to your USA Jobs account and update/reapply to this vacancy announcement selecting all the locations you are willing to work at. If you wish not to change selections you have made, please proceed with this questionnaire and finish/submit your application.
Boston (Causeway Street Outpatient Clinic) and Jamaica Plain are two separate locations, and you will not be referred for both locations unless you selected both locations. The Causeway Street location is the only location that does not have an employee parking lot. You will be required to pay for your own on street or garage parking for that location. If you wish to be considered at both the Causeway Street Outpatient Clinic and Jamaica Plain locations or any other locations, you must change your answers prior to submitting your application. Please close out of this application by returning to your USA Jobs account and update/reapply to this vacancy announcement selecting all the locations you are willing to work at. If you wish not to change selections you have made, please proceed with this questionnaire and finish/submit your application.
FEDERAL EMPLOYEE REMINDER - If you are a current or former Federal employee, you must provide a copy of your last or most recent SF-50, "Notice of Personnel Action." The SF-50 must identify your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status.