- Position Title
- Medical Support Assistant (ONSITE)
- Agency
- Veterans Health Administration
- Announcement Number
- CBSV-12715824-25-DRB Opens in new window
- Open Period
- Thursday, March 20, 2025 to Friday, April 4, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
The following section is used to determine your eligibility for appointment in the Federal Government. Failure to respond to these questions may result in an ineligible rating. Please choose A (Yes) or B (No) for each of the following items to identify which of the following descriptions applies to you.
Select “Yes” or “No” to the following question(s).
1.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Are you proficient in spoken and written English?
Are you proficient in spoken and written English?
2.
To meet the requirements for the Medical Support Assistant GS-5 Full performance level position, do you have one year of experience equivalent to the next lower grade level or 4 years of education above high school (transcripts required)? Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with scheduling guidelines. Advanced knowledge of medical terminology. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
3.
Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information (PII) into or from electronic [health] records, scheduling systems, and/or reports.
4.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
5.
Ability to schedule medical appointments in a clinical setting.
6.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
7.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
8.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Your resume must include the following information for each job listed:
-Job Title-Duties (be as detailed as possible)
-Month & year start/end dates (e.g. June 2007 to April 2008)
-Full-time or part-time status (include hours worked per week)
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.