USA Staffing

Position Title: LEAD MEDICAL SUPPORT ASSISTANT
Agency: Veterans Health Administration
Announcement Number: CBSW-12716209-25-HR Opens in new window
Open Period: Friday, March 21, 2025 to Friday, April 4, 2025

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.

A. Yes, I am considered a political appointee as described under 5 U.S.C. sections 5312 through 5316.

B. Yes, I am considered a Non-career Senior Executive Service (SES), Limited Term SES, Limited Emergency SES Executive Branch employee.

C. Yes, I am considered a political Schedule A, Schedule C, or appointee who served in a political capacity under agency-specific authority in the Executive Branch.

D. Yes, I am considered a political appointee in the Executive Branch (as described in a., b. or c above) in a covered position in an agency having an interchange agreement with OPM, which allows movement from the agency's system to the competitive civil service.

E. None of the above. I am not considered a current or recent (last 5 years) political appointee as described above in items a, b, c, or d.

Your resume must be submitted in English and include the following information for each job listed:

Job title Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Series and Grade, if applicable, for all Federal positions you have held
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.

By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).

Assessment 1

In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to perform the duties of this position.

1. ENGLISH LANGUAGE PROFICIENCY: Are you proficient in basic written and spoken English?

A. Yes, I am proficient in basic written and spoken English.

B. No, I am not proficient in basic written and spoken English.

Select “Yes” or “No” to the following question(s).

2. GS-7 GRADE LEVEL: Do posses one year of experience equivalent to the GS-06 grade level? Examples of specialized experience includes, but not limited to; provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Experience should be sufficient to provide the candidate with the necessary knowledge, skills, and abilities to perform all work of the employees in the work unit as well as perform responsibilities as defined in the major duties.

A. Yes

B. No

3. GS 7 Knowledge, Skills, and Abilities: To qualify at the GS-7 grade level, applicants must demonstrate that they possess the knowledge, skills, and abilities (KSAs) listed below.

(i. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

(ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

(iii. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

(iv. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.

(v. Ability to provide staff development and training.

(vi. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Do you demonstrate these KSAs in your resume?

A. Yes

B. No

RESUME REMINDER: Your resume must include the following information for each job listed:

Job title

Duties (Be as detailed as possible.)

Month & year start/end dates (e.g., June 2007 to April 2008)

Full-time or part-time status (include hours worked per week)

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