- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBST-12716962-25-CN Opens in new window
- Open Period
- Wednesday, April 2, 2025 to Friday, April 11, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
Assessment 1
BASIC REQUIREMENTS: The following section is used to determine if you meet the basic requirements for this position. Your responses are subject to verification and your resume must provide specific job duties related to the experience required, month/year timeframes, and hours worked per week to qualify.
1.
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?
2.
Please select the appropriate answer that best describes how you meet the Experience or Education basic requirement for this position series at the GS-03 grade level.
GRADE REQUIREMENTS: In addition to meeting the basic requirements of the occupation, you must also meet grade requirements in order to qualify for a higher-grade level position.
3.
GS-04: Do you possess either A) one year of experience equivalent to the GS-03 grade level including experience such as communicating with individuals in a helpful manner in order to give instructions and arrange appointments, utilize computer systems to enter administrative data in patient systems, and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care OR B) two years of education above high school AND demonstrate all of the following Knowledge, Skills and Abilities (KSAs) to meet the GS-04 grade level?
1) Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful
manner in order to facilitate medical care for patients.
2) Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling
programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
3) Knowledge of basic medical terminology to assist in the provision of care to patients.
4) Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
1) Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful
manner in order to facilitate medical care for patients.
2) Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web-based scheduling
programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
3) Knowledge of basic medical terminology to assist in the provision of care to patients.
4) Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
4.
GS-05: Do you possess one year of experience equivalent to the GS-04 grade level including experience such as recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics and using various types of office automation equipment and software AND demonstrate all of the following Knowledge, Skills and Abilities (KSAs) to meet the GS-05 grade level?
1) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
2) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3) Ability to schedule medical appointments in a clinical setting.
4) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
5) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
6)Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
1) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
2) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
3) Ability to schedule medical appointments in a clinical setting.
4) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
5) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
6)Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Resume Requirement: * Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week.