- Position Title
- Computer Assistant (Seasonal)
- Agency
- National Park Service
- Announcement Number
- NE-1612-SHEN-25-12716996-DE Opens in new window
- Open Period
- Wednesday, March 26, 2025 to Monday, April 7, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
When you applied to this job, did you have any engagement with a National Park Service (NPS) Recruiter?
2.
Would you accept a temporary appointment?
Screen Out
1.
I am willing to accept a Temporary Appointment.
Assessment 1
Thank you for your interest in the Temporary 1039 Computer Assistant position at Shenandoah National Park. For each question, choose the response that best describes your experience and training. Mark only one response for each question. DO NOT overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification of references as appropriate. Later steps in the selection process are specifically designed to verify your stated level of experience and demonstrated capability.
THE RESUME OR APPLICATION MATERIALS YOU SUBMIT FOR THIS ANNOUNCEMENT MUST SUPPORT THE ANSWER YOU CLAIM UNDER THIS AND OTHER QUESTIONS. IF NOT, YOU WILL BE FOUND NOT QUALIFIED OR YOUR SCORE WILL BE LOWERED.
1.
From the responses below, select one response that best describes how your background meets the experience requirements for a Computer Assistant GS-0335-07 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response or leave this question blank you will be rated ineligible. If you do not meet these qualifications, you will be considered not qualified and will not receive consideration for this position.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Provide technical support for a complex network consisting of a large number of customers, computers, servers, desktop operating systems, and a variety of productivity software.
3.
Diagram, troubleshoot and document voice/data communications systems, server room equipment racks, IP phones, etc.
4.
Create, maintain, and administer computer accounts, user accounts, group permissions, active directory groups/policy, etc.
5.
Work cooperatively, effectively, and cordially with people at all levels of the organization to accomplish goals and objectives and to resolve IT related problems.
6.
Provide support to others in using IT via associated peripheral devices.
7.
Install peripheral devices based on organization guidance and manufactures procedures e.g., scanners, printers, plotters, etc.
8.
Coordinate repairs, upgrades, or replacement equipment with PC users.
9.
Provide training and instruction to PC users in the proper application of software and in predetermined security requirements.
10.
Perform computer assistance using Remote Desktop, GoTo Meeting or Webex to connect to user computers.
11.
Install and repair CAT5 and higher UTP cabling for voice and data networks.
12.
Configure, administer, and support Cisco IP phones.
13.
Administer and support the following Cisco related issues: Call Manager, Unified Communications Systems (Unity), Analog Telephone adapters, Voice Gateways, wireless bridges, and wireless access points.
14.
Configure, administer, and troubleshoot Motorola Radio Systems (portable units, mobile units, and base station) including security features such an encryption between remote locations.
15.
Configure security features in Motorola Radio System, including encryption.
16.
Install, configure, and troubleshoot notebooks, thin client devices, and personal computer hardware.
17.
Install, configure, and troubleshoot components (software, services, security settings, etc.) on notebooks, thin client devices, and personal computer hardware.
18.
Install, configure, and troubleshoot peripherals (printers, external hard drives, scanners, external DVD writers, etc.) on notebooks, thin client devices, and personal computer hardware.
19.
Install and troubleshoot networked devices such as printers, copiers, FAX machines, scanners, etc.
20.
Create and administer Active Directory Group Policies.
21.
Administer an IT security program.
22.
Prepare written technical and business documents normally associated with IT and Telecom operations, including procurement, project, or inventory management plans and project budgets.
23.
Create and support Microsoft Access relational database application.
24.
Diagram and document voice/data communications systems, server room equipment racks, etc.
25.
Install, configure, support and troubleshoot Microsoft Windows desktop/laptop operating systems in a corporate or government network environment.
26.
Install, configure, support, and troubleshoot Microsoft Office Professional productivity software on desktop, thin clients, and notebook computers.
27.
Configure, administer, and troubleshoot Microsoft Windows 2016 or 2019 servers in a Microsoft networking environment.
28.
Create and administer logon and other systems administration scripts.
29.
Administer and support Symantec comparable antivirus/security services on workstations.
30.
Please take this opportunity to review your ratings to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) understand this warning, 2) have reviewed your responses to this questionnaire for accuracy, and, 3) verify that your responses accurately describe your current level of experience and capability. Failure to agree to this statement will disqualify you from further consideration for the position.