- Position Title
- Medical Support Assistant (Wards)- Recruitment/Relocation Incentive
- Agency
- Veterans Health Administration
- Announcement Number
- CAZM-12717042-25-CRW Opens in new window
- Open Period
- Wednesday, March 26, 2025 to Monday, April 7, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
3.
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?
Assessment 1
Thank you for your interest in a position within the Department of Veterans Affairs Health Administration. The following section is used to determine basic requirements for appointment in the federal government and qualification for a Medical Support Assistant position. The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.
Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
The following KSAs should be reflected within your resume or on a separate document with your application package:
Medical Support Assistant GS-3:
Select the appropriate answer to each of the following questions based on your current level of experience and/or education that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and/or education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience and/or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
The following KSAs should be reflected within your resume or on a separate document with your application package:
Medical Support Assistant GS-3:
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments;
- Ability to utilize computer systems to enter administrative data in patient systems;
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients;
- Ability to use and navigate between various types of office automation equipment and software, i.e. computer systems, web based scheduling programs, insurance collection system, scanning software, multiple line phone systems, electronic faxing programs to support patient care;
- Knowledge of basic medical terminology to assist in the provision of care to patients;
- Skill in recording patient messages and understand physician requests pertaining to follow-up medical care in internal and external clinics
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports;
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;
- Ability to schedule medical appointments in a clinical setting; iv. Ability tow work independently in the accomplishment of a wide variety of duties performing patient support work;
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers;
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution.
1.
Please choose ONE statement below that best describes your experience and/or education.
Select “Yes” or “No” to the following question(s).
2.
GS-03 - I possess the basic requirement as described above.
3.
GS-04 : In addition to the basic requirement, I possess one year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, two years of education above high school. (TRANSCRIPTS REQUIRED)
4.
GS-05 - In addition to the basic requirements, I possess One year of experience equivalent to the GS-4 grade level (experience such as: ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; ability to schedule medical appointments in a clinical setting; ability to work independently in the accomplishment of a wide variety of duties performing patient support work; ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers and skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.) OR four years of education above high school. (TRANSCRIPTS REQUIRED)
***Application Package Notification & Important Information***
We appreciate your interest in available positions within the VA Heart of Texas Health Care Network. It is our goal to forward every eligible and qualified candidate for consideration.
Due to the nature of our systems, it is imperative that your application package be accurate and complete. Therefore, prior to finalizing your application package and submitting for consideration:
Please Note: Until the closing date of the announcement, you can update or edit your package. However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses. By submitting your package for consideration, you are attesting that your application package is complete and accurate.
Some helpful tips:
*Resume - Your resume must include the following information for each job listed:
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
*Proof of current certification, licensure, or registration (if applicable).
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
We appreciate your interest in available positions within the VA Heart of Texas Health Care Network. It is our goal to forward every eligible and qualified candidate for consideration.
Due to the nature of our systems, it is imperative that your application package be accurate and complete. Therefore, prior to finalizing your application package and submitting for consideration:
- Ensure all documents are appropriately selected, are legible, and have uploaded successfully (we recommend viewing them a second time to ensure no errors have occurred in the process). Missing documents may cause your application package to be ineligible for consideration.
- Ensure that all responses to the assessment questions are accurate and correctly reflect your current situation. Question responses are used in determining if you meet specific eligibility and qualification requirements.
Please Note: Until the closing date of the announcement, you can update or edit your package. However, once your application package is submitted and the announcement period closes, we are unable to add documentation or alter your responses. By submitting your package for consideration, you are attesting that your application package is complete and accurate.
Some helpful tips:
*Resume - Your resume must include the following information for each job listed:
-
- Job title
- Grade Level (for federal positions)
- Duties (be as detailed as possible and ensure they demonstrate how you meet the specialized experience and/or Knowledge, Skills and Abilities required for the position)
- Month & year start/end dates (e.g. June 2019 to April 2020)
- Full-time or part-time status (include hours worked per week)
*Veteran's Preference - In order to receive appropriate preference consideration, you must submit proper documentation if you are claiming eligibility for Veteran's preference, which includes a copy of your DD-214 (Member Copy 4 or earlier version that shows character of service). Applicant's claiming 10-point preference should also submit an SF-15, Application for 10-point Veteran's Preference along with the required documentation listed on the SF-15 form (such as verification of service-connected disability percentage).
*Current or former VA or Federal Employees - You must submit a copy of a current and/or highest grade held SF-50 - Notification of Personnel Action (not an award SF50)
*Proof of current certification, licensure, or registration (if applicable).
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/transcripts/
https://www.usajobs.gov/Help/how-to/account/documents/resume/build/
https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/