- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTD-12720529-25-KS Opens in new window
- Open Period
- Friday, April 4, 2025 to Friday, April 25, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a Veterans Health Administration employee?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
Assessment 1
Please answer all the questions in this assessment:
Select “Yes” or “No” to the following question(s).
1.
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)
Are you a Citizen of the United States?
Are you a Citizen of the United States?
2.
English Proficiency: Medical Support Assistants (MSAs) must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3.j.
Are you proficient in written and spoken English?
Are you proficient in written and spoken English?
3.
Basic Requirements: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR Education: One year above high school
OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience, Education, or Experience/Education Combination defined below?
OR Education: One year above high school
OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience, Education, or Experience/Education Combination defined below?
4.
Minimum Requirements GS-3: In addition to the experience listed above you must also demonstrate the following Knowledge, Skills and Abilities (KSAs):
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
- Ability to utilize computer systems to enter administrative data in patient systems.
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Demonstrated Knowledge, Skills, and Abilities defined above?
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
- Ability to utilize computer systems to enter administrative data in patient systems.
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Demonstrated Knowledge, Skills, and Abilities defined above?
5.
Minimum Requirements GS-4: Experience: One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR, Education: Two years of education above high school.
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
In addition, the candidates must demonstrate the following knowledge, skills, and abilities (KSAs) below:
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
- Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
- Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Experience or Education and KSAs for this position?
OR, Education: Two years of education above high school.
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
In addition, the candidates must demonstrate the following knowledge, skills, and abilities (KSAs) below:
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
- Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
- Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Experience or Education and KSAs for this position?
6.
Minimum Requirements GS-5: Experience: One year of experience equivalent to the GS-4 grade level. Experience includes: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics, providing information to patients, interacting with both internal and external customers; reviewing and documenting medical outpatients and inpatients electronic health records as well as administrative records; verifying third party insurance, obtaining medical information from patients; coordinating information and actions related to patient care and services.;
OR Education. Four years of education above high school.
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
In addition, you must demonstrate the following knowledge, skills, and abilities (KSAs) below.
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Experience or Education and KSAs for this position?
OR Education. Four years of education above high school.
NOTE: You must submit a copy of transcripts if you are using education to qualify. Failure to provide the transcript will result in an ineligible rating.
In addition, you must demonstrate the following knowledge, skills, and abilities (KSAs) below.
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question.
Do you meet the Experience or Education and KSAs for this position?
Resume Reminder: Your Resume must include the following information each job listed Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week. Please be aware that your answers will be verified against information provided on your Resume. Be sure that your Resume clearly supports your responses to all the questions by addressing your work experience in detail. An incomplete application package will result in being rated ineligible for further consideration. All required documentation must be submitted prior to closing of vacancy announcement. Please refer to Required Documents section on how to submit a complete application package.