- Position Title
- Recreation Fee Clerk (Seasonal)
- Agency
- National Park Service
- Announcement Number
- NC-1616-HAFE-25-12723960-DE Opens in new window
- Open Period
- Monday, April 28, 2025 to Monday, May 12, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a United States Citizen?
For more information, review Employment of U.S Citizens.
For more information, review Employment of U.S Citizens.
3.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
4.
Are you a current or former federal employee displaced from a position in a Federal agency other than the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Would you accept a temporary appointment?
2.
When you applied to this job, did you have any engagement with a National Park Service (NPS) Recruiter?
Assessment 1
Thank you for your interest in the Recreation Fee Technician position.. Please answer the following questions pertaining to your experience and qualifications.
Minimum Qualifications Requirements for the Recreation Fee Clerk position.
1.
From the descriptions below, select one response that best describes how your background meets the experience or education requirements for a Recreation Fee Clerk, GS-0503-04 position. Read all responses before making your selection. MARK ONLY ONE RESPONSE. If you select more than one response, or leave this question blank you will be rated ineligible. If you do not meet these specialized experience requirements, you will not receive consideration for this position.
For the questions below, please select from A through E to indicate the skill level that you possess for each task listed. The questions were developed based on the knowledge, skills, abilities, and competencies needed to perform the work of this position. Be sure to describe your experience that supports your answers to the questions below, in your resume or application materials. It is important that your application package submitted, including a resume or application form, clearly shows how you possess the experience and skill levels you claim in this questionnaire. Each of your responses must be clearly supported by your education, training, and/or specific work experience you describe in your application packet submitted for this position (application form or resume, transcripts, list and description of training completed and/or other items you submit). If not, your score will be lowered, or you will be found not qualified. The information you provide will be verified. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for rating you ineligible, not hiring you, or for firing you after you begin work. A-I have not had education, training or experience in performing this task. B-I have had education or training in performing this task, but I have not yet performed it on the job. C-I have performed this task on the job, with close supervision from supervisor or senior employee. D-I have performed this task as a regular part of a job, independently and usually without supervision from senior employee. E-I am regarded as expert in performing this task, and/or have trained others (or am consulted by others) on how to do this.
Money Handling - Having experience collecting and accounting for monies.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
2.
Collects appropriate fees at park entrance station, and other visitor contact stations following established accountability guidelines for handling government funds. Safeguards receipts and pass inventory.
3.
Operate electronic cash register, point-of-sale, credit card machine, money counter and calculator.
4.
Knowledge and understanding of park operation procedures and practices gained through on-the-job experiences such as a position with a park and recreation agency (private, county, state etc).
Interpersonal Skills - Shows understanding, friendliness, courtesy, tax, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds in different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
5.
Provide information and public orientation to a park or recreation area (e.g., current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources)
6.
Provides directions.
7.
Peforms traffic control at park entrances and/or related locations.
8.
Deal with a high volume of personal contacts in a shift.
9.
Answers recurring visitor questions
10.
Directs customers/visitors to services and facilities.
11.
Deal with visitors /customers who are difficult, hostile or distressed.
12.
Resolve customer/visitor complaints.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
13.
Provide information to the public using information or materials on management policies, and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
14.
Deal with visitors /customers who are difficult, hostile or distressed.
15.
Resolve customer/visitor complaints.
16.
Conduct compliance checks with courtesy and tact, encouraging and assisting visitors in payment of entrance fees.
17.
Explains area's natural, cultural and/or historic resources.
18.
Provides informal talks and/or discussions
Technical Competence - Uses knowledge that is acquired through formal training or extensive on the job experience perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
19.
Operate a variety of office equipment such as telephone, computer, photocopy machine, scanner, and fax.
20.
Operate general computer software programs such as word processing, spreadsheet, or database (e.g., Excel, Word, Access, or similar operating systems).
21.
Performs opening and closing procedures at fee collection station, including completing daily shift report and accountability records.
22.
Utilize the Reference Manual and other manual and SOPs to address routine questions and concerns that arise during fee program operations.
23.
Review fee collection shift and/or donation records for completeness and accuracy.
24.
Determine appropriate fee for Commercial Tour Groups and Non-commercial Tour Groups.
25.
Knowledge and understanding of park operation procedures and practices gained through on-the-job experiences such as a position with a park and recreation agency (private, county, state etc.
26.
Operates two-way radio for basic communications.
27.
Troubleshoots accounting problems.
Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
28.
Adapts to changing work-day circumstances, considering operational needs and needs of team-members.
29.
Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
30.
Reporting problems and/or violations of regulations.
Verification Statement
31.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001), my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 CFR part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.