- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTF-12725656-DC-OCA-5-PUB Opens in new window
- Open Period
- Thursday, April 17, 2025 to Friday, May 30, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Thank you for your interest in the MEDICAL SUPPORT ASSISTANT position with the Department of Veteran's Affairs.
We will evaluate your resume and responses to this Assessment Questionnaire to determine if you are qualified for this position. Your responses are subject to verification and must be clearly supported by your resume and other supporting documents.
We will evaluate your resume and responses to this Assessment Questionnaire to determine if you are qualified for this position. Your responses are subject to verification and must be clearly supported by your resume and other supporting documents.
In addition to BASIC REQUIREMENTS, candidates must also meet the GRADE LEVEL REQUIREMENTS as shown below.
Select “Yes” or “No” to the following question(s).
1.
Are you a US Citizen?
MSAs must be US Citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
MSAs must be US Citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
2.
Are you proficient in spoken and written English?
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
3.
Basic Requirements.
Experience and Education:
Experience:
Do you meet the above experience requirements?
(Note: Applicants must demonstrate the above requirement in their application and supporting documentation)
Experience and Education:
Experience:
- Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,
- Education: One year above high school,
- Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet the above experience requirements?
(Note: Applicants must demonstrate the above requirement in their application and supporting documentation)
4.
Grade Determination:
Medical Support Assistant, GS-5. To qualify at this grade level, you must meet one of the following:
Experience:
One year of experience equivalent to the GS-4 grade level.
Experience at GS-4 level include but not limited to:
Scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.
OR,
Education:
Four years of education above high school.
Do you meet one of the above experience and/or education requirements?
NOTE: Applicants MUST demonstrate above requirements in their application and supporting documents
Medical Support Assistant, GS-5. To qualify at this grade level, you must meet one of the following:
Experience:
One year of experience equivalent to the GS-4 grade level.
Experience at GS-4 level include but not limited to:
Scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.
OR,
Education:
Four years of education above high school.
Do you meet one of the above experience and/or education requirements?
NOTE: Applicants MUST demonstrate above requirements in their application and supporting documents
Resume Reminder:
Your resume MUST include the following information each job listed:
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. An incomplete application will receive a rating of IFFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions.
Your resume MUST include the following information each job listed:
- Job title
- Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week).
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. An incomplete application will receive a rating of IFFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software or fax transmissions.