USA Staffing

Position Title: Information Technology Specialist (ITSM Engineer)
Agency: Administrative Office of the U.S. Courts
Announcement Number: 25-DTS-12729341 Opens in new window
Open Period: Tuesday, April 29, 2025 to Tuesday, May 13, 2025

For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.

1. Do you claim Veterans’ Preference?

A. No, I do not claim Veterans' Preference

B. 0-point Sole Survivorship Preference (SSP)

C. 5-point preference based on active duty in the U.S. Armed Forces (TP)

D. 10-point preference for non-compensable disability or Purple Heart (XP)

E. 10-point preference based on a compensable service connected disability of at least 10% but less than 30% (CP)

F. 10 point preference based on widow/widower or parent of a deceased veteran, or spouse or parent of a disabled veteran (XP)

G. 10-point preference based on a compensable service connected disability of 30% or more (CPS)

2. Are you a veteran who separated from active duty under honorable conditions and you:

• have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 10% or more OR
• retired from active military service with a service-connected disability rating of 10% or more (**TP or 5 point veterans please do not answer 'yes' to this question.**)

If eligible, submit a copy of your latest Certificate of Release or Discharge from Active Duty, DD-214 (copy indicating character of service) or other proof of your service which includes character of service. Please also provide the disability letter from the Department of Veterans Affairs or Armed Service and the Application for 10-Point Veteran Preference, Standard Form 15.

For more information, review USAJOBS Veterans resources.

A. Yes

B. No

3. Are you a current employee of the AO or the Federal Judiciary?

A. Yes

B. No

4. Are you a current or former Federal employee?

All applicants outside of the AO must submit a copy of your latest Notification of Personnel Action (SF-50) to verify current or former Federal employment status.

A. Yes

B. No

1. Select the location(s) you want to be considered for. You must choose at least one location.

A. Washington, DC

B. San Antonio, TX

Thank you for your interest in an Information Technology Specialist (ITSM Engineer) position with the Federal Government. Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. WHEN MANDATORY NARRATIVE RESPONSES ARE REQUIRED, PLEASE DO NOT DUPLICATE INFORMATION YOU HAVE ALREADY PROVIDED IN YOUR RESUME AS A RESPONSE TO THIS QUESTION. WE ARE SEEKING AN ELABORATION OFTHOSE DUTIES AND SKILLS YOU HAVE MENTIONED WHICH ADDRESS THE QUESTION MORE FULLY. THIS IS YOUR OPPORTUNITY TO EXPAND ON YOUR EXPERIENCE AND/OR EDUCATION AS IT RELATES TO THE QUESTION. FAILURE TO DO THIS WILL RESULT IN YOUR BEING CONSIDERED AS INELIGIBLE.

1. Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in all of the following:

Integrating ServiceNow Platform with O?ce 365, BMC, Atlassian, and other on-premises or cloud applications.
Working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work
Managing organizational change e?orts across the con?guration, customer, ful?ller, user, and approver communities.

A. Yes, I have one year of specialized experience which is in or directly related to the line of work of this position.

B. No, I do not possess the specialized experience described above.

2. If A is selected above, a narrative statement must be submitted in the space provided below addressing your experience integrating ServiceNow Platform with O?ce 365, BMC, Atlassian, and other on-premises or cloud applications. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 2,000 characters or less. (limit 2,000 characters)

3. If A is selected above, a narrative statement must be submitted in the space provided below explaining your experience working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 2,000 characters or less. (limit 2,000 characters)

4. If A is selected above, a narrative statement must be submitted in the space provided below explaining your experience managing organizational change e?orts across the con?guration, customer, ful?ller, user, and approver communities. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 2,000 characters or less. (limit 2,000 characters)

5. In the space provided below, please indicate the time frame and employer(s) where we can locate this information. THIS IS A MANDATORY REQUIREMENT. Please limit your response to 250 words or less.

Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.

6. Which level description best describes your pro?ciency in service-oriented architecture and web services, including representational state transfer and simple object access protocol concepts?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

E. I am considered an expert in performing this task. I have supervised performance of this task or am normally the person who is consulted by other workers to assist or train them in doing this task because of my expertise.

7. Which level description best describes your experience designing, creating, and configuring service catalogs and request work?ows?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

8. Which level description best describes your experience designing, implementing, and supporting foundational ServiceNow modules and process groups?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

9. Which level description best describes your expertise designing, developing, configuring, and deploying IT, customer, and employee work?ows to automate business processes?

A. I have not had education, training, or experience in performing this task.

B. I have had education or training in how to perform this task, but have not yet performed it on the job.

C. I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.

D. I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.

For each item, select the one response that most accurately describes your current level of experience and capability using the scale below.

10. Which level description best describes your pro?ciency in creating, designing, and configuring service catalogs and request work?ows?

A. I have no experience in performing this work behavior, but I am willing to learn.

B. I have limited experience in performing this work behavior. I have had exposure to this work behavior but would require additional guidance, instruction, or experience to perform it at a proficient level.

C. I have experience performing this work behavior across routine or predictable situations with minimal supervision or guidance.

D. I have performed this work behavior independently across a wide range of situations. I have assisted others in carrying out this work behavior. I seek guidance in carrying out this work behavior only in unusually complex situations.

E. I am considered an expert in carrying out this work behavior. I advise and instruct others in carrying out this work behavior on a regular basis. I am consulted by my colleagues and/or supervisors to carry out this work behavior in unusually complex situations.

Select “Yes” or “No” to the following question(s).

11. Do you have experience working with and supporting a ServiceNow governance team?

A. Yes

B. No

12. From the options listed below, please select the technical competencies you are proficient in.

A. ServiceNow Platform Development & Implementation of various modules such as ITSM, ITOM, ITAM, ITBM, and GRC.

B. Scripting: JavaScript, jQuery, XML, AJAX

C. Languages: Java, HTML

D. Database: DB2, Oracle, MYSQL

Select “Yes” or “No” to the following question(s).

13. I understand that failure to provide a written statement ("see resume" or other non-descriptive response is not sufficient) for each narrative question could result in non consideration for this position.)

A. Yes

B. No

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