- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTD-12730358-25-LRB Opens in new window
- Open Period
- Monday, April 28, 2025 to Monday, May 5, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
In order to receive appropriate consideration, you should submit proper documentation if you are claiming eligibility for Veterans' Preference, which includes a copy of your DD-214 (member copy 4 or earlier version that shows character of service). Applicant's claiming 10-Point preference should also submit an SF-15, Application for 10-Point Veterans' Preference along with the required documentation listed on the form (such as verification of service-connected disability percentage).
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Thank you for your interest in a Medical Support Assistant (MSA) position with the Department of Veterans Affairs. We will evaluate your resume and your responses to this questionnaire to determine if you are qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
Select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
BASIC REQUIREMENTS:
Select “Yes” or “No” to the following question(s).
1.
English Language Proficiency: Are you proficient in written and spoken English?
(MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3.j.)
(MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3.j.)
2.
Do you meet the Experience, Education, or Experience/Education Combination defined below?
Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
Education: One year above high school
OR
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
Education: One year above high school
OR
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
GRADE REQUIREMENTS:
Select “Yes” or “No” to the following question(s).
3.
Medical Support Assistant, GS-3:
Experience or Education: None beyond the basic requirements.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:
Do you meet the Demonstrated Knowledge, Skills, and Abilities defined above?
Experience or Education: None beyond the basic requirements.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:
- Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
- Ability to utilize computer systems to enter administrative data in patient systems.
- Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Do you meet the Demonstrated Knowledge, Skills, and Abilities defined above?
4.
Medical Support Assistant, GS-4:
Experience: One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR,
Education: Two years of education above high school.
AND
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate ALL of the KSAs below:
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question. You must submit a copy of transcripts if you are using education to apply. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience or Education for this position?
Experience: One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR,
Education: Two years of education above high school.
AND
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate ALL of the KSAs below:
- Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
- Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
- Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question. You must submit a copy of transcripts if you are using education to apply. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience or Education for this position?
5.
Medical Support Assistant, GS-5:
Experience: One year of experience equivalent to the GS-04 grade level.
Experience includes: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics, providing information to patients, interacting with both internal and external customers; reviewing and documenting medical outpatients and inpatients electronic health records as well as administrative records; verifying third party insurance, obtaining medical information from patients; coordinating information and actions related to patient care and services.;
OR
Education: Four years of education above high school.
AND
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate ALL of the KSAs below:
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question. You must submit a copy of transcripts if you are using education to apply. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience or Education for this position?
Experience: One year of experience equivalent to the GS-04 grade level.
Experience includes: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics, providing information to patients, interacting with both internal and external customers; reviewing and documenting medical outpatients and inpatients electronic health records as well as administrative records; verifying third party insurance, obtaining medical information from patients; coordinating information and actions related to patient care and services.;
OR
Education: Four years of education above high school.
AND
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate ALL of the KSAs below:
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
- Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
- Ability to schedule medical appointments in a clinical setting.
- Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
- Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
NOTE: Your description of your work experiences in your resume MUST SUPPORT a positive response to this question. You must submit a copy of transcripts if you are using education to apply. Failure to provide the transcript will result in an ineligible rating.
Do you meet the Experience or Education for this position?
5a.
Please provide the following information regarding where you received your education. If you did not receive training education indicate N/A.
Name of Institution:
City and State:
Degree:
Major/Program:
Month and Year conferred:
Name of Institution:
City and State:
Degree:
Major/Program:
Month and Year conferred: