- Position Title
- Health Technician - Information Desk
- Agency
- Veterans Health Administration
- Announcement Number
- CBSU-12730479-25-GL Opens in new window
- Open Period
- Monday, May 12, 2025 to Wednesday, May 21, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
- you are located in the same local commuting area of the vacancy; AND,
- you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
- your grade is equivalent to or below the grade level of the vacancy; AND,
- your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
Are you willing to accept the conditions of employment as indicated in the announcement?
3.
Applicants are required to undergo and successfully pass a pre-employment drug screening test and must submit to random drug testing after employment. Will you comply with this requirement?
4.
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Are you proficient in basic written and spoken English?
If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.
Assessment 1
Thank you for your interest in the Health Technician - Information Desk, GS-0640-04. with Public Affairs. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
All applicants for this position must meet one of the following Individual Occupational Requirements (IOR) for further consideration:
Specialized Experience (for positions GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience that required application of the knowledge, methods, and techniques of the position to be filled. Examples include: Knowledge of VISTA and Microsoft Outlook, an understanding of computer equipment, communication skills both verbally and in writing, knowledge regarding location of organizational units, functions, and key personnel within the medical center, entering and retrieving data, answering phones, greeting Veterans, their caregivers, and staff; OR,
Education and Training for GS-4: Successful completion of 2 years of study that included at least 12 semester hours in subjects related to the position.
I have:
Specialized Experience (for positions GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience that required application of the knowledge, methods, and techniques of the position to be filled. Examples include: Knowledge of VISTA and Microsoft Outlook, an understanding of computer equipment, communication skills both verbally and in writing, knowledge regarding location of organizational units, functions, and key personnel within the medical center, entering and retrieving data, answering phones, greeting Veterans, their caregivers, and staff; OR,
Education and Training for GS-4: Successful completion of 2 years of study that included at least 12 semester hours in subjects related to the position.
I have:
2.
In addition to meeting the Individual Occupational Requirement:
General and Specialized Experience: Applicants must have 6 months of general experience and 6 months of specialized experience. General experience includes any type of work that demonstrated the applicant's ability to perform the work of the position or experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Specialized Experience: Includes that which equipped the applicant with the knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically related to the work of the position to be filled. Examples of specialized experience include but are not limited to: Knowledge of VISTA and Microsoft Outlook, an understanding of computer equipment, communication skills both verbally and in writing, knowledge regarding location of organizational units, functions, and key personnel within the medical center, entering and retrieving data, answering phones, greeting Veterans, their caregivers, and staff;
OR,
Education and Training: Successful completion of 2 years above high school with courses related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. At GS-04, a portion of the education is usually directly related to the work of the position to be filled. Completion of appropriate training such as in-service training programs, training acquired while serving in the Armed Forces, and government-sponsored developmental training programs will be allowed credit on a month-for-month basis. Such training meets general or specialized experience requirements depending upon its applicability; Note: When crediting education for qualifications, transcripts are required:
OR,
Combining Experience and Education: Equivalent combinations of successfully completed post-high school education and experience are also qualifying. If education is used to meet specialized experience requirements, then such education must include courses directly related to work of the position. Determine the applicant's total qualifying experience as a percentage of the 1 year of experience required for GS-04; then determine the applicant's education as a percentage of the 2 years of education that meets the requirements for GS-04. The total percentage must equal at least 100 percent to qualify an applicant for GS-04. (When crediting education, prorate the number of hours of related courses required as a proportion of the total education to be used). Note: When crediting education for qualifications, transcripts are required.
I have:
General and Specialized Experience: Applicants must have 6 months of general experience and 6 months of specialized experience. General experience includes any type of work that demonstrated the applicant's ability to perform the work of the position or experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Specialized Experience: Includes that which equipped the applicant with the knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically related to the work of the position to be filled. Examples of specialized experience include but are not limited to: Knowledge of VISTA and Microsoft Outlook, an understanding of computer equipment, communication skills both verbally and in writing, knowledge regarding location of organizational units, functions, and key personnel within the medical center, entering and retrieving data, answering phones, greeting Veterans, their caregivers, and staff;
OR,
Education and Training: Successful completion of 2 years above high school with courses related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. At GS-04, a portion of the education is usually directly related to the work of the position to be filled. Completion of appropriate training such as in-service training programs, training acquired while serving in the Armed Forces, and government-sponsored developmental training programs will be allowed credit on a month-for-month basis. Such training meets general or specialized experience requirements depending upon its applicability; Note: When crediting education for qualifications, transcripts are required:
OR,
Combining Experience and Education: Equivalent combinations of successfully completed post-high school education and experience are also qualifying. If education is used to meet specialized experience requirements, then such education must include courses directly related to work of the position. Determine the applicant's total qualifying experience as a percentage of the 1 year of experience required for GS-04; then determine the applicant's education as a percentage of the 2 years of education that meets the requirements for GS-04. The total percentage must equal at least 100 percent to qualify an applicant for GS-04. (When crediting education, prorate the number of hours of related courses required as a proportion of the total education to be used). Note: When crediting education for qualifications, transcripts are required.
I have:
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Answers telephone to resolve customers questions.
4.
Greets patients (Veterans), their caregivers and staff who have questions on directions and service location.
5.
Solves problems while maintaining a professional, and pleasant demeanor.
6.
Knowledge of Microsoft Word and Outlook to communicate internally with staff.
7.
Use of computers and technology effectively.
8.
Effective use of software to help navigate patients to correct location.
9.
Actively listens to patient concerns, questions, and potential complaints to help problem solve.
10.
Use clear and understandable language to effectively communicate with patients, caregivers and VA staff.
11.
Ability to convey information, ideas, and messages across multiple platforms.