- Position Title
- Supervisory Information Technology Specialist
- Agency
- Indian Health Service
- Announcement Number
- IHS-25-HQ-12730902-DE Opens in new window
- Open Period
- Tuesday, April 29, 2025 to Monday, May 5, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
3.
Are you an American Indian/Alaska Native who is enrolled in a federally recognized tribe as defined by the Secretary of Interior? The Indian Health Service gives qualified American Indian/Alaska Natives preference when filling vacancies in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472), with approved exceptions.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
4.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
5.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
6.
Political, Schedule C, Non-career SES Appointee: In the last five years, based on the closing date of this announcement, have you been or are you currently an employee in the Executive Branch serving on a political, Schedule C, or Non-career SES appointment? If yes, and you are selected through this vacancy announcement, you may be required to obtain approval by the Office of Personnel Management (OPM) prior to beginning employment.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
A political appointee is an appointment made by the President without confirmation by the Senate (5 CFR 213.3102(c)) OR an Assistant position to a top-level Federal official if filled by a person designated by the President as a White House Fellow (5 CFR 213.3102(z)). A Non-career SES appointee is approved by the White House and serves at the pleasure of the appointing official without time limitations. A Schedule C appointee occupies a position excepted from the competitive service by the President, or by the Director, OPM, because of the confidential or policy-determining nature of the position duties.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
Assessment 1
Thank you for your interest in this Supervisory Information Technology Specialist position with the Indian Health Service. We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
MINIMUM QUALIFICATION, GS-15, Supervisory Information Technology Specialist (A)
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-15. Select only one response and do not leave blank.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-15. Select only one response and do not leave blank.
Select “Yes” or “No” to the following question(s).
2.
SELECTIVE PLACEMENT FACTOR
This position requires Federal Acquisitions Contracting, Contract Officer Representative-Level III Certification (FAC-COR, Level Ill) and Federal Acquisitions Contracting, Program and Project Management Senior Level Certification (FAC-PPM, SR Level) certifications. Do you possess these two (2) certifications?
This position requires Federal Acquisitions Contracting, Contract Officer Representative-Level III Certification (FAC-COR, Level Ill) and Federal Acquisitions Contracting, Program and Project Management Senior Level Certification (FAC-PPM, SR Level) certifications. Do you possess these two (2) certifications?
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Lead the improvement of the information technology customer experience and addressing customer concerns and problems.
4.
Lead the operation of national service desks in a healthcare setting.
5.
Direct a customer experience program within a complex environment of Federal requirements in support of clinical and non-clinical operations in health care facilities and organizations.
6.
Develop, issue, and implement information technology customer experience policies, procedures, and other guidance that impact agency operations and ultimately affect health services and experiences for American Indians and Alaska Natives.
7.
Lead the formulation of policy and regulations governing the customer experience for which the scope and impact of the organization are both agency-wide and nationwide.
8.
Develop information technology enterprise-wide strategies and goals and aligning them with information technology strategic plans.
9.
Handle conflicting requirements, poorly defined problems, or requires projections based on variable information or technological development.
10.
Manage an enterprise information technology asset management and knowledge management program.
11.
Ability to communicate orally and in writing to prepare reports on findings, conclusions, and recommendations.
12.
Mastery knowledge involving oral and written communication with various external stakeholders, including Tribal government officers, Indian health organizations, the Office of the Inspector General, the Government Accountability Office, and other Federal, State and Private Sector officials.
13.
Formulate internal and external policies, including political, social, technological, financial, and/or economic conditions that may affect an overall agency program.
14.
Prepare a multi-million-dollar budget, capital planning, and policy to solve interconnecting difficulties; and use allocations in consideration of other priorities and requirements.
15.
Develop strategic plans, including restructuring, reorienting, and recasting immediate and long-term customer experience goals, objectives, plans, and schedules to meet potential changes in legislation, authority, and/or funding.
16.
Apply continuous improvement, such as reducing operating costs while continuing program effectiveness and introducing labor-saving tools and technology, automation, process improvements, etc.
17.
Oversee project management, such as determining customer experience projects to be prioritized, initiated, reduced, or cut.
18.
Implement organizational change management, such as changes to the organizational structure, overseeing process change adoption and ensuring external organizations are prepared for changes to the Office of Information Technology managed systems and processes.
19.
Ability to gather, assemble and analyze facts, draw conclusions, devise solutions, make cogent recommendations to resolve policy and procedural problem.
20.
Provide program management, supervision, and oversight, involving exceptional coordination of staff working on complex issues that can be technical.
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
21.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.