- Position Title
- Supervisory Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTA-12731388-25-BW Opens in new window
- Open Period
- Friday, May 2, 2025 to Monday, May 12, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
3.
In accordance with VA Handbook 5005, Part I, pre-employment reference checks have been incorporated into the selection process. Hiring officials must conduct pre-employment reference checks with a current or previous supervisor prior to HR staff extending a tentative offer.
In the textbox below, please provide the name, telephone number and email address of at least 4 professional references. Two of these references must be a current or previous supervisor. If two supervisory references are not available, provide the name, telephone number and email address of individuals who were in a position to directly observe your work. Please also indicate in the textbox below if you prefer to be contacted before your current or previous supervisor is contacted, or if you prefer to provide your references upon request.
*Note: Hiring Officials may request alternate/additional references.
In the textbox below, please provide the name, telephone number and email address of at least 4 professional references. Two of these references must be a current or previous supervisor. If two supervisory references are not available, provide the name, telephone number and email address of individuals who were in a position to directly observe your work. Please also indicate in the textbox below if you prefer to be contacted before your current or previous supervisor is contacted, or if you prefer to provide your references upon request.
*Note: Hiring Officials may request alternate/additional references.
Assessment 1
Thank you for your interest in the (Supervisory Medical Support Assistant) position. The following section is used to identify basic requirements for this vacancy. Please select the response below that most accurately describes you. In order to qualify for this position, you must meet the Basic Requirements as well as the additional qualification requirements. Applicants pending the completion of registration requirements may be referred and tentatively selected but may not be hired until all requirements are met. Please indicate Yes or No for the following questions:
BASIC REQUIREMENTS: Candidates interested in employment as a Supervisory Medical Support Assistant in the Veterans Health Administration (VHA) must meet the basic requirements for appointment.
NOTE: Applicants may qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). A Supervisory Medical Support Assistant employed in VHA on the effective date of the qualification standard (May 28, 2014) are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
1. Employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.
2. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
3. ) Employees who are converted to [Title] 38 hybrid status under this provision and subsequently leaves the occupation, lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
The following questions pertain to the basic requirements for this position.
NOTE: Applicants may qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). A Supervisory Medical Support Assistant employed in VHA on the effective date of the qualification standard (May 28, 2014) are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
1. Employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.
2. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
3. ) Employees who are converted to [Title] 38 hybrid status under this provision and subsequently leaves the occupation, lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
The following questions pertain to the basic requirements for this position.
Select “Yes” or “No” to the following question(s).
1.
ENGLISH LANGUAGE PROFICIENCY: Are you proficient in spoken and written English as required by 38 U.S.C. 7402(d)?
2.
Basic Experience and/or Education Requirement: Do you possess at least six months of experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position ;
OR
Do you possess One year of Education above High School;
OR
Do you have the equivalent combination of experience and education?
OR
Do you possess One year of Education above High School;
OR
Do you have the equivalent combination of experience and education?
Grade Level Requirements - Please select the appropriate answer to each of the following questions based on your background and experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation.
Select “Yes” or “No” to the following question(s).
3.
GS-07 Supervisory Medical Support Experience: In addition to meeting the basic requirements, do you possess One year of experience equivalent to the GS-06 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting)? Examples of specialized experience include but are not limited to: responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. Monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as a liaison between MSA and staff to resolve day to day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
4.
GS-07 - Supervisory Medical Support Assistant - Knowledge Skills and Abilities: In addition to meeting the experience for the GS-07 level, do you possess the following Knowledge, Skills and Abilities?
1. Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
1. Ability to provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting.
4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.