- Position Title
- Medical Support Assistant
- Agency
- Veterans Health Administration
- Announcement Number
- CBTE-12731903-25-NL Opens in new window
- Open Period
- Wednesday, April 30, 2025 to Thursday, May 8, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of education and/or experience that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Select “Yes” or “No” to the following question(s).
1.
Basic Requirements.
Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR
Education. One year above high school.
OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet one of the basic experience/education requirements below?
Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR
Education. One year above high school.
OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Do you meet one of the basic experience/education requirements below?
2.
Requirement for Medical Support Assistant, GS-3
Experience or Education. None beyond the basic requirements
Do you meet the Experience or Education for the GS-3 MSA level?
Experience or Education. None beyond the basic requirements
Do you meet the Experience or Education for the GS-3 MSA level?
KSA's for Medical Support Assistant, GS-3In addition to the Education or Education Requirement Candidates must demonstrated all of the Knowledge, Skills, and Abilities below and must be clearly demonstrated in your resume.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
4.
Ability to utilize computer systems to enter administrative data in patient systems.
5.
Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.
Select “Yes” or “No” to the following question(s).
6.
Requirement for Medical Support Assistant, GS-4:
Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR
Education. Two years of education above high school.
Do you meet the Experience or Education for the GS-4 MSA level?
Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR
Education. Two years of education above high school.
Do you meet the Experience or Education for the GS-4 MSA level?
KSA's for Medical Support Assistant, GS-4In addition to the Education or Education Requirement Candidates must demonstrated all of the Knowledge, Skills, and Abilities below and must be clearly demonstrated in your resume.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
7.
Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
8.
Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care.
9.
Knowledge of basic medical terminology to assist in the provision of care to patients.
10.
Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
Select “Yes” or “No” to the following question(s).
11.
Requirement for Medical Support Assistant, GS-5:
Experience. One year of experience equivalent to the GS-4 grade level
OR
Education. Four years of education above high school
Do you meet the Experience or Education for the GS-5 MSA level?
Experience. One year of experience equivalent to the GS-4 grade level
OR
Education. Four years of education above high school
Do you meet the Experience or Education for the GS-5 MSA level?
KSA's for Medical Support Assistant, GS-5In addition to the Education or Education Requirement Candidates must demonstrated all of the Knowledge, Skills, and Abilities below and must be clearly demonstrated in your resume.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
12.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
13.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
14.
Ability to schedule medical appointments in a clinical setting.
15.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
16.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.vi. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
SF-50 Reminder - ALL APPLICANTS must provide your most recent SF-50. SF-50's will be used to determine if you meet the required one year equivalent to the next lower grade as well as eligibility requirements. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year equivalent to the next lower grade, as required by the announcement. In this instance, you must provide an additional SF-50's that clearly demonstrates one year equivalent to the next lower grade. Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying one year equivalent to the next lower grade. Examples of appropriate SF-50's include Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.