- Position Title
- Supervisory Information Technology Specialist
- Agency
- Small Business Administration
- Announcement Number
- IMP-25-FOCW-12732698 Opens in new window
- Open Period
- Tuesday, May 6, 2025 to Monday, May 12, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
• you are located in the same local commuting area of the vacancy; AND,
• you are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND,
• you are applying to a position that does not have greater promotion potential than the position from which you were or will be separated; AND,
• your last performance rating of record is at least fully successful or the equivalent.
For more information, review the USAJOBS Help Center.
To verify your eligibility, you must submit supporting documentation such as a Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice to include your latest performance rating (if the notice does not have this information included, you must submit a copy of your most recent performance appraisal) and a copy of your latest Notification of Personnel Action, Standard Form 50.
2.
Merit Promotion and VEOA Candidates: You may be eligible to be considered competitively if you meet any of the following: You are a current, permanent (non-temporary) civilian employee on a competitive service appointment in a Federal agency or a former civilian Federal employee who achieved Career or Career-Conditional status with reinstatement eligibility, or a VEOA eligible; (YOU MUST SUBMIT ADEQUATE SUPPORTING DOCUMENTATION, SUCH AS SF-50s SHOWING TENURE, GRADE, FULL PERFORMANCE LEVEL, TIME-IN-GRADE; INTERCHANGE AGREEMENT; DD-214 OR OTHER PROOF OF MILITARY SERVICE; ETC.).
Do you meet one of the following Competitive Merit Promotion Eligibilities listed below: (THIS IS A MANDATORY QUESTION: You must answer "Yes" or "No" below in order to receive proper consideration).
I am a current Federal employee with career or career-conditional status.
I am a former Federal employee with career status.
I am a former Federal employee with career-conditional status who left Federal service within the past three years.
I am a former Federal employee with career-conditional status AND I am entitled to Veterans' Preference.
I am eligible to apply under the Veterans' Employment Opportunities Act of 1998 (VEOA).
Do you meet one of the following Competitive Merit Promotion Eligibilities listed below: (THIS IS A MANDATORY QUESTION: You must answer "Yes" or "No" below in order to receive proper consideration).
I am a current Federal employee with career or career-conditional status.
I am a former Federal employee with career status.
I am a former Federal employee with career-conditional status who left Federal service within the past three years.
I am a former Federal employee with career-conditional status AND I am entitled to Veterans' Preference.
I am eligible to apply under the Veterans' Employment Opportunities Act of 1998 (VEOA).
3.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Current SBA/Disaster Employee
1.
Are you a current SBA/Disaster employee?
Prior SBA/Disaster Employee
1.
Have you previously worked for SBA/Disaster?
Assessment 1
WARNING STATEMENT: Do not overstate or understate your level of experience and demonstrated capability. You should be aware that your ratings are subject to evaluation and verification based on the resume, and other relevant documents you submit, as well as through verification of references as appropriate. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position following acceptance. The following questions will be used to determine your minimum qualifications for this position.
1.
Carefully read the following descriptions of experience and education. Select the one that best describes your qualifications for the GS-14 Supervisor Information Technology Specialist. Make sure your resume supports the response that you select. Mark only 1 response.
2.
To receive proper credit, please indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
Did you include month and year as well as average hours worked per week in your resume/application for each position stated? Please answer below:
For each task in the following Competencies, choose the statement from the list below that best describes your experience and/or training. Please select only one letter for each item.
3.
Oversee the accomplishment of difficult and complex customer support assignments.
4.
Recommend resolving issues by adapting existing approaches and methods.
5.
Manage either directly or indirectly, other aspects of production control.
6.
Research, evaluate, and provide feedback on problematic trends and incident and request trends and patterns in customer support requirements.
7.
Identify priorities and barriers to recommendations and presents recommendations, in writing or orally, to a variety of stakeholders.
8.
Draft related policy and procedures associated with new tools and approaches and develops implementing guidance.
9.
To support the responses, you provided to questions 3-8, please indicate the position(s) in your resume that demonstrates your experience related to Customer Service and the tasks listed above (provide position title, company, and dates only).
10.
Supervise planning, direction, and execution of all organizational operations.
11.
Manage administrative and technical oversight to subordinate supervisor.
12.
Control the work to be accomplished and establish priorities and deadlines through subordinate supervisor.
13.
Provide advice and counsel to supervisor and staff.
14.
Resolve complaints from employees.
15.
Complete disciplinary actions if required.
16.
Ensure reasonable equity among subordinates concerning performance standards, rating techniques, and assessment of subordinates.
17.
Achieve and manage the necessary resources, including leadership support, financial resources, and key personnel, to support IT goals, and reduce overall organizational risk.
18.
Draft related policy and procedure associated with new tools and approaches.
19.
Ensure application and accountability of information security/information assurance policies, principles, and practices in the delivery of customer support services.
20.
To support the responses, you provided to questions 10-19, please indicate the position(s) in your resume that demonstrates your experience related to Manages and Organizes Information and the tasks listed above (provide position title, company, and dates only).
21.
Oversee and manage the planning, direction, and execution of all organizational IT operations.
22.
Decide the best approach or solution for resolving budget shortages; and plans for long-range staffing needs, including the determination of whether contract resources are needed.
23.
Manage the necessary resources, including leadership support, financial resources, and key personnel, to support IT goals, and reduce overall organizational risk.
24.
Provide advice and counsel to subordinate supervisor and staff.
25.
Exercise significant responsibilities in engagement with leadership, and other offices.
26.
Supervise a Team Lead/Subordinate Supervisory over an IT help desk.
27.
To support the responses, you provided to questions 21-26, please indicate the position(s) in your resume that demonstrates your experience related to Leadership and the tasks listed above (provide position title, company, and dates only).
As previously explained, your ratings in this Occupational Questionnaire are subject to evaluation and verification based on the documents and references you submit. Deliberate attempts to falsify information may be grounds for disqualifying you or for dismissing you from the position/agency during the probation period. Please take this opportunity to review your responses to ensure their accuracy. By agreeing to the statement below, you are confirming that you: 1) Understand this warning; 2) Have reviewed your responses to this questionnaire for accuracy; and 3) Verify that your responses accurately describe your current level of experience and capability.
28.
Are you a current SBA employee?
29.
Failure to agree to the statement below will disqualify you from further consideration for the position.
NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume, veterans' preference documentation, assessment questions and answers, and SF 50s) is accurate and received by the agency.