- Position Title
- Supervisory Health Systems Specialist (Patient Business Office)
- Agency
- Indian Health Service
- Announcement Number
- IHS-25-PX-12735048-ESEP/MP Opens in new window
- Open Period
- Tuesday, May 13, 2025 to Tuesday, May 27, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Do you claim Veterans’ Preference?
2.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- have a rating by the Department of Veterans Affairs showing a compensable service-connected disability of 30% or more OR
- retired from active military service with a service-connected disability rating of 30% or more
For more information, review USAJOBS Veterans resources.
3.
Are you currently employed by the agency hiring for this position?
4.
Are you a current or former federal employee displaced from the agency hiring for this position? If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy AND
- your last performance rating of record is at least fully successful or the equivalent.
5.
Are you an American Indian/Alaska Native who is enrolled in a federally recognized tribe as defined by the Secretary of Interior? The Indian Health Service gives qualified American Indian/Alaska Natives preference when filling vacancies in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472), with approved exceptions.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
If eligible, submit a copy of your Bureau of Indian Affairs Form 4432, "Verification of Indian preference for employment in the Bureau of Indian Affairs and the Indian Health Service," that has been completed by authorized tribal or BIA Officials. For more information, review the IHS Indian Preference guidelines: http://www.ihs.gov/jobs/permanentDocs/indianpreference.pdf.
6.
Are you a current or former federal employee displaced from a position in a federal agency other than the agency hiring for this position?
If yes, confirm:
If yes, confirm:
- you are located in the same local commuting area of the vacancy
- your grade is equivalent to or below the grade level of the vacancy and
- your last performance rating of record is at least fully successful or the equivalent.
7.
Are you a current or former employee of a land management agency (Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) who:
- was originally hired to a time-limited position under a competitive appointment; and,
- served one or more time-limited appointments at a land management agency for a period totaling more than 24 months without a break in service of two or more years; and,
- performed at an acceptable level of service during each period of service; and,
- if no longer employed by the land management agency, have been separated for no more than two years, and departed that position in good standing.
8.
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past twelve months?
-OR-
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?
-OR-
Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?
If yes, submit a copy of your description of service or other proof of non-competitive eligibility.
If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
-OR-
Are you a former Peace Corps volunteer or VISTA member who has completed your service within the past 36 months and is requesting an extension of your non-competitive eligibility due to your military service, status as a full-time student or other experience related to this position?
-OR-
Are you a current or former Peace Corps employee who has completed at least 36 months of continuous service and has been separated from the Peace Corps for less than three years?
If yes, submit a copy of your description of service or other proof of non-competitive eligibility.
If you are a former Peace Corps volunteer or VISTA member who is requesting an extension of your non-competitive eligibility, please also provide the necessary documentation to support your request.
9.
Do you have a severe physical, psychiatric or mental disability that qualifies you for Schedule A Disability appointments?
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
If eligible, provide proof of disability with appropriate medical documentation, i.e., a letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
For more information, review USAJOBS Individuals with Disabilities resources.
10.
Were you formerly employed as a federal civilian on a permanent competitive appointment but are not currently a permanent competitive federal employee?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) AND
- Your separation Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
11.
Are you currently employed as a civilian employee in the competitive service in a federal agency other than the agency hiring for this position?
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
If eligible, submit a copy of your separation Notification of Personnel Action, Standard Form 50 or equivalent personnel action form reflecting your permanent, competitive status.
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect career or career-conditional (Tenure 1 or 2) and
- Your Notification of Personnel Action, Standard Form 50 (or equivalent personnel action form) must reflect your status was in the competitive service (Position Occupied is 1).
12.
Are you a United States Public Health Service Commissioned Officer or a United States Public Health Service Commissioned Officer candidate?
If yes, confirm
If yes, confirm
- For current active duty USPHS Commissioned Corps officers, submit a copy of your most recent personnel orders. OR
- For USPHS Commissioned Corps candidates, submit documentation from the Division of Commissioned Corps Personnel and Readiness (DCCPR) stating you have successfully completed the professional boarding process.
13.
Are you a veteran whose latest discharge was under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- served three or more years of continuous active duty service in the military (NOTE: if released shortly before completing a 3-year tour, you are considered to meet the eligibility) OR
- are entitled to veterans' preference
For more information, review USAJOBS Veterans resources.
14.
Are you a veteran who separated from active duty under honorable conditions and you:
For more information, review USAJOBS Veterans resources.
- recently separated (within the past 3 years)
- are a disabled veteran
- served on active duty during a war, campaign or expedition OR
- received an Armed Forces Service Medal
For more information, review USAJOBS Veterans resources.
Preferences
1.
Select the location(s) you want to be considered for. You must choose at least one location.
2.
Which hiring plan applies to you and how do you want to be considered for employment? If you are not sure, visit the IHS Jobs Board Which Plan Should I Select.
You will only be considered for those that you select. (Select all that apply)
You will only be considered for those that you select. (Select all that apply)
3.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been arrested for or charged with certain crimes involving a child. Responding yes to this question can make you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been arrested for or charged with a crime involving a child?
4.
This position is covered by Public Law 101-630, the Indian Child Protection and Family Violence Protection Act (25 United States Code Chapter 34) requiring contact or control over Indian children. Due to this law, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes against persons or offenses committed against children. Responding yes to this question makes you ineligible for employment in this position. You will be contacted if additional information is required. Have you ever been found guilty of, or entered a plea of nolo contendere (no contest) or guilty to, any felonious offense, or any two or more misdemeanor offenses under federal, state, or tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; or crimes against persons; or offenses committed against children?
5.
I certify that (1) my responses to questions one and two are made under penalty of perjury, which is punishable by fine under title 18 of the United States Code, or imprisonment of not more than five years, or both; and (2) I have received notice that a criminal check will be conducted. I understand my right to obtain a copy of any criminal history report made available to the Indian Health Service and my right to challenge the accuracy and completeness of any information contained in the report.
Assessment 1
Thank you for your interest in this Supervisory Health System Specialist position with the Indian Health Service.
We will evaluate your resume and your responses to this Assessment Questionnaire to determine if you are among the best qualified for this position. Your responses are subject to verification. Please review your responses for accuracy before you submit this questionnaire.
1.
BASIC QUALIFICATION (IOR): To qualify, all applicants must first meet the Individual Occupational Requirement.
The Health System Specialist, 0671 has an Individual Occupational Requirement. To be appointed into this position, applicants must meet the following requirement. In addition to meeting the Individual Occupational Requirement applicants must also have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.
Select the one statement that best describes the education and/or experience that you possess that demonstrates you meet the basic requirement for the 0671 series as outlined above. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
To qualify, you must meet one of the following:
Undergraduate and Graduate Education:
Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR;
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
OR;
Special Provision for In-service Placement:
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
The Health System Specialist, 0671 has an Individual Occupational Requirement. To be appointed into this position, applicants must meet the following requirement. In addition to meeting the Individual Occupational Requirement applicants must also have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.
Select the one statement that best describes the education and/or experience that you possess that demonstrates you meet the basic requirement for the 0671 series as outlined above. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
To qualify, you must meet one of the following:
Undergraduate and Graduate Education:
Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR;
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
OR;
Special Provision for In-service Placement:
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.
2.
Minimum Qualification, GS-0671-12
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-12.
From the descriptions below, select the response that best describes your experience which demonstrates your ability to perform the work of this position at the GS-12.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Assign work based on priorities, difficulty of assignments, and capabilities of employees.
4.
Coordinate with Human Resources Office to assure adequate technical and professional staffing and personnel support to carry out program requirements.
5.
Develop performance standards, evaluate employee performance and provide feedback to employee.
6.
Leads staff in reviewing core competencies and development of individual development plan.
7.
Provide management and supervision of team and support staff to successfully implement revenue generation projects.
8.
Take disciplinary measures, such as warnings and reprimands for both civil servants and uniform services personnel.
9.
Communicate with other allied health professionals in the provision of health care services to coordinate collaborative goals.
10.
Communicate with tact and professionalism during interpersonal conflicts to a mutually acceptable resolution
11.
Deals calmly and effectively with high stress situations. For example: tight deadlines, hostile individuals, & emergencies.
12.
Facilitates quality improvements to ensure completeness and accuracy of business office operations.
13.
Work with people from a different cultural orientation in order to improve the delivery of health care services.
14.
Create atmosphere that upholds a model for fundamental improvement that establishes a continual department improvements.
15.
Formulate recommendations on policy, strategy, resources, and requirements derived from business intelligence systems.
16.
Manage a project from development through implementation using a strategic plan and objectives to enhance departmental success.
17.
Perform quantitative and qualitative analysis of program information in order to help the planning and delivery of services in a program and to report on program information results and trends.
18.
Applies knowledge of eligibility policies for consistent implementation of patient registration requirements.
19.
Develop organizational objectives to define short and long term goals, outline expected outcomes and guide employee efforts within a multidisciplinary healthcare system.
20.
Perform data collection, data management, and data reporting functions in a multidisciplinary health care system.
21.
Enforce policies and standards that deal with health records and medical documentation.
22.
Managing network operations, telecommunication operations, desktop operations, customer support, and/or configuration management.
CERTIFICATION OF INFORMATION ACCURACY
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
As previously explained, your responses in this Assessment Questionnaire are subject to evaluation and verification. Later steps in the selection process are specifically designed to verify your responses. Deliberate attempts to falsify information will be grounds for disqualifying you or for dismissing you from employment following acceptance. Please take this opportunity to review your responses to ensure their accuracy.
Certification of Information Accuracy
If you fail to answer this question, you will be disqualified from consideration for this position.
23.
I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.