- Position Title
- Mission Support Specialist (Generalist)
- Agency
- Customs and Border Protection
- Announcement Number
- USBP-IMP-12735411-SNM Opens in new window
- Open Period
- Monday, May 19, 2025 to Friday, May 23, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
The following set of questions focus on how you are eligible to apply for this announcement. Eligibilities are known as the specific hiring authorities that allow you to be considered for this announcement. Applicants will only be considered for eligibilities for which they claim during the online application and provide documentation displaying their eligibility for the hiring authority. Please see the required documents section of this announcement for documentation information. For more information regarding what hiring authorities you may be eligible for, please see the following link https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/
Note, the Promotion Potential question applies to current or former Federal employees only. If you are not a current or former Federal employee, select No. Selecting No or answering this question incorrectly will not remove you from consideration. However, if you only claim the promotion potential eligibility, you will not receive further consideration for this position.
Note, the Promotion Potential question applies to current or former Federal employees only. If you are not a current or former Federal employee, select No. Selecting No or answering this question incorrectly will not remove you from consideration. However, if you only claim the promotion potential eligibility, you will not receive further consideration for this position.
1.
Are you a current or former U.S. Customs and Border Protection employee (CBP) employee who received notice that you are a surplus employee or will be displaced from CBP? If yes, confirm:
- You occupy a position located in the same local commuting area of the vacancy, if you are a former CBP employee your former position of record is in the same local commuting area of the vacancy; AND
- You are applying to a position that is at or below the grade level of the position from which you were or will be separated; AND
- You are applying to a position that does not have greater promotion potential than the position from which you will be separated; AND
- Your last performance rating of record is at least fully successful or the equivalent.
- Reduction in Force (RIF) separation notice or a Proposed Removal/Separation notice, AND
- Copy of your latest Notification of Personnel Action, Standard Form 50, AND
- Documentation of a successful performance review
2.
Are you a current U.S. Customs and Border Protection employee in a permanent competitive service position? To determine your permanent competitive service status, refer to the Tenure and Position Occupied fields of your most current SF-50 as referenced below.
To support your response, it is recommended that you submit a copy of your most recent Notification of Personnel Action, Standard Form (SF) 50 reflecting that you currently hold a permanent competitive service position:
To support your response, it is recommended that you submit a copy of your most recent Notification of Personnel Action, Standard Form (SF) 50 reflecting that you currently hold a permanent competitive service position:
- Tenure: Career or career-conditional (1 or 2 in block 24)
- Position Occupied: Competitive service (1 in block 34)
3.
Instruction: As a CBP employee, answering this question incorrectly will not remove you from consideration. However, if you only claim promotion potential eligibility, you will not receive further consideration for this position.
As a current CBP employee, have you held a permanent position with CBP or in the Federal competitive service (or in a merit system with which OPM has an interchange agreement) with the promotion potential or equivalent of the position noted in the announcement? Please indicate your response below.
Promotion potential (also known as full performance level or FPL) means the highest level/grade that can be achieved in the career ladder progression of the position that is held on a permanent basis. Details and Temporary Promotions are not creditable towards meeting these requirements. You may need to submit more than one SF-50 to demonstrate that you meet promotion potential. Recommended SF-50s include promotions and step increases (within grade increases). SF-50s should reflect:
As a current CBP employee, have you held a permanent position with CBP or in the Federal competitive service (or in a merit system with which OPM has an interchange agreement) with the promotion potential or equivalent of the position noted in the announcement? Please indicate your response below.
Promotion potential (also known as full performance level or FPL) means the highest level/grade that can be achieved in the career ladder progression of the position that is held on a permanent basis. Details and Temporary Promotions are not creditable towards meeting these requirements. You may need to submit more than one SF-50 to demonstrate that you meet promotion potential. Recommended SF-50s include promotions and step increases (within grade increases). SF-50s should reflect:
- Career or career-conditional (Tenure field is 1 or 2 in Block 24); AND
- Status in the competitive service (Position Occupied field is 1 in Block 34); or if with another merit system which OPM has an interchange (Position Occupied field is 2 in Block 34); AND
- Promotion Potential is equivalent to or higher than the grade level being announced. This would be in the remarks section of your initial appointment SF-50 or the SF-50 of the highest grade held.
- You currently hold a GS-09 position with promotion potential to the GS-12. The progression is GS-09, GS-11, and GS-12. You hold a position with the promotion potential of a GS-12.
- Your current position is a GS-12. You are temporarily promoted to a GS-13 position. The temporary promotion is not a permanent position, and your promotion potential is your current position of GS-12.
- Your current position is a GS-12. You previously held a GS-13 position on a permanent basis. GS-13 is considered the highest promotion potential you have held.
4.
Reasonable Accommodations for taking the online assessments are provided on a case-by-case basis only to qualified individuals with a disability covered by the Rehabilitation Act of 1973, as amended.
Do you have a disability (physical or mental) that you believe will interfere with completing the online assessments and require a Reasonable Accommodation?
Preferences
1.
Select the lowest grade you are willing to accept for this position.
2.
There is a time-in-grade (TIG) requirement for promotion into this position for any individual who holds or within the previous 52 weeks held a General Schedule (GS) position under nontemporary appointment in the competitive or excepted service in the executive branch. Have you completed 52 weeks in a position at or above the GS-7 grade level?
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
3.
Are you a current political Schedule A or Schedule C Executive Branch employee or a former political Schedule A or Schedule C Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code or are you a current non-career Senior Executive Service (SES) Executive Branch employee or a former non-career SES Executive Branch employee who held the position within the last five years applying to a competitive or non-political excepted service position under Title 5 of the United States Code?
To verify, please submit a copy of your Notification of Personnel Action, Standard Form (SF-50) or other relevant documentation reflecting your status as a Political Appointee.
To verify, please submit a copy of your Notification of Personnel Action, Standard Form (SF-50) or other relevant documentation reflecting your status as a Political Appointee.
4.
There is a time-in-grade (TIG) requirement for promotion into this position for any individual who holds or within the previous 52 weeks held a General Schedule (GS) position under nontemporary appointment in the competitive or excepted service in the executive branch. Have you completed 52 weeks in a position at or above the GS-5 grade level?
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
If you are a current federal employee or former federal employee within the past 52 weeks, submit one or more SF-50s that support your selected response below showing you meet or are exempt from time-in-grade requirements.
5.
If you are a CBP employee, please enter your CBP email address in this format without any extra spaces or characters: john.a.smith@cbp.dhs.gov. If you are not a CBP employee, enter N/A.
6.
If you are a CBP Employee, please enter your Hash ID without any additional spaces, punctuation, or letters. Example: CIC1K4L. If you are not a CBP employee, enter NA.
7.
I have read and understand the following statement: You will be considered for the highest grade level for which you qualify for. Eligibility will be verified based on your resume and transcripts. You must have gained the work experience by the closing date of this announcement. Full-time work experience is 35 or more hours worked per week and must be clearly stated on your resume. Qualifications based on work experience will be determined by what is listed on your resume. Work experience refers to both paid and unpaid experience, such as volunteer work.
Your resume must include the following:
Do you agree to provide a resume that contains the necessary requirements listed in the instructions above?
Your resume must include the following:
- Be in English
- Include full legal name
- Address
- Phone number
- Complete work history (which includes job titles)
- Detailed description of your duties (including tasks performed)
- The dates you performed those duties (MM/DD/YY - MM/DD/YY)
- Hours worked per week for any position you worked that was not full time (less than 35 hours per week)
- Series
- Grade level(s)
- Salary
Do you agree to provide a resume that contains the necessary requirements listed in the instructions above?
8.
This vacancy has a local commuting area requirement, as defined below:
- The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
- The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
- For employees who are detailed or temporarily promoted (for less than 1 year) to another duty location, the permanent duty location is considered to be the duty location of record for commuting area purposes.
- For employees who are detailed or temporarily promoted (for more than 1 year) to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes.
9.
This question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.
Which of the following best describes your experience to qualify for the GS-07 grade level?
Which of the following best describes your experience to qualify for the GS-07 grade level?
10.
This question will be used to determine whether or not you meet the minimum qualification requirements for this position. You may wish to consult the vacancy announcement for a description of those requirements.
Which of the following best describes your experience and/or education to qualify for the GS-09 grade level?
Which of the following best describes your experience and/or education to qualify for the GS-09 grade level?
11.
In addition to the application and application questionnaire, this position requires a USA Hire online assessment, which measures critical general competencies required to perform the job. If you are required to take the USA Hire assessment, you will be emailed a unique URL to access the USA Hire system. The USA Hire online assessment must be completed within 48 hours, following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). See the How to Apply and Next Steps within the Job Opportunity Announcement for additional details.
Do you acknowledge that you may be required to take an additional online USA Hire assessment, via an email link sent to you after completion of this application, and that failure to complete any portion of the assessment will remove your application from consideration?
Do you acknowledge that you may be required to take an additional online USA Hire assessment, via an email link sent to you after completion of this application, and that failure to complete any portion of the assessment will remove your application from consideration?
Assessment 1
The following questions will be used to rate applicants who meet the minimum eligibility and qualification requirements.
1.
Select all that apply regarding your experience in supporting staff travel.
2.
Select all that apply regarding your experience handling and/or processing incoming office correspondence.
3.
Indicate which of the following administrative tasks you have independently performed.
4.
Identify all of the following administrative activities that you have completed:
5.
Performing duties concerning the procurement of supplies for my employer (select all that apply):
6.
Indicate your experience using the Government Purchase Card Management System.
7.
Performing procurement and management of personal property (furniture, equipment, motor vehicles, etc.) used by my employer (select all that apply):
8.
Select all that apply regarding your experience coordinating functions concerning real property (furniture, equipment, vehicles).
9.
Select all that apply regarding your experience ensuring the filling and retrieval systems for records are adequate for the identification, maintenance and disposition of records.
10.
Select all that apply regarding your experience in maintaining components of an electronic records management system.
11.
Select all that apply regarding your experience in managing information electronically.
12.
Indicate your experience reviewing bank reports and accounts to ensure payments are reconciled in accordance with current travel regulations.
13.
I have experience with, or knowledge of, analyzing historical data, current spending, future estimates and trends.
14.
Indicate your level of experience with purchasing office supplies, equipment, etc., using a government purchase card or other funding source.
15.
I have experience creating requisitions and purchase orders to ensure budget approval.
16.
Indicate your experience managing a travel card program by serving as the Local Program Coordinator for a location.
17.
I have acted as an alternate preparer to assist employees with travel card issues, travel arrangements, authorizations and vouchers.
18.
I have been responsible for monitoring and auditing travel transactions to ensure purchases are authorized.
19.
Indicate your level of experience providing guidance to employees regarding the Workers' Compensation Program:
20.
Select all that apply regarding your experience advising managers, supervisors and/or employees on the respective requirements or functions:
21.
Select all that apply regarding your experience advising managers, supervisors and/or employees on the respective Workers' Compensation requirements or functions:
22.
What is your experience participating/coordinating with Human Resources staff on the following operational functions and training (select all that apply):
23.
Do you have work experience reviewing final documents for adherence to proper format and procedures?
24.
Indicate the extent of your experience proofreading drafts and preparing them for signature.
25.
Indicate the extent of your experience adhering to accurate record keeping procedures for documents throughout the life-cycle process, including pertinent historical data.