Veterans Health Administration Logo
Position Title
Health Technician (Advanced Telehealth Clinical)
Agency
Veterans Health Administration
Announcement Number
CBTC-12736409-25-DC Opens in new window
Open Period
Monday, June 2, 2025 to Tuesday, June 10, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1. Do you claim Veterans’ Preference? (limit characters)
2. Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
3. Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50).  Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted).  Please be aware that award SF-50's do not always include this pertinent information.
(limit characters)
4. Are you a current permanent Federal employee from an agency other than Department of Veterans Affairs?

To verify your eligibility, you must submit a copy of your latest Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form.
(limit characters)
5. Applicants are required to undergo and successfully pass a pre-employment drug screening test and must submit to random drug testing after employment. Will you comply with this requirement? (limit characters)
6. Are you willing to undergo a pre-employment physical? (limit characters)
7. A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License.

Do you possess a current and valid state-issued driver's license?
(limit characters)
Preferences
1. Which of the following items describes your current or recent (within the last five years) political appointee service?

If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
(limit characters)
Your resume must be submitted in English and include the following information for each job listed:
  • Job title Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Series and Grade, if applicable, for all Federal positions you have held
  • Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
(limit characters)
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001). (limit characters)
Assessment 1
Thank you for your interest in the Health Technician (Telehealth Clinical) Advanced position with the VA. Please provide an answer to each question. Answering "no" or failing to respond to any of the questions below will result in an ineligible rating. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
1. Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g of VA HB 5005.)

Are you a United States Citizen?
(limit characters)
2. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f).In accordance with 38 U.S.C. 7402(d), no person shall serve in a direct patient care position unless they are proficient in written and spoken English.

Are you proficient in written and spoken English?
(limit characters)
3. Basic Requirements - Experience and Education

Experience:
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician;
Or,
Education*:
Four academic years above high school leading to a bachelor's degree with courses related to the occupation;
Or,
Experience/Education Combination*:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

*NOTE: If you are basing your qualification on education, you must submit a transcript with the application.

Do you meet the experience or education requirement above?

(limit characters)
4. Grade Requirements - Health Tech (Telehealth Clinical) - Advanced - GS-7

Experience.
 One year of specialized experience equivalent to the next lower grade level (GS-6) which includes the following: 
  • Comprehensive knowledge of computer systems and programs to perform a variety of tasks
  • Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
  • Ability to provide and receive guidance and technical direction
  • Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
  • Ability to read, interpret, and apply complex written instructions; Knowledge of general clinical policies and procedures in a healthcare environment
  • Skills in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Do you possess one year of specialized experience equivalent to the GS-6 grade level?
(limit characters)
Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in his occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. Please see announcement text for additional information. (limit characters)
Select “Yes” or “No” to the following question(s). (limit characters)
5. Demonstrated Knowledge, Skills, and Abilities (KSAs) - GS-7

In addition to the experience above, the candidate must demonstrate all of the following KSAs.
  1. Ability to use independent technical judgment to analyze, evaluate and resolve problems.
  2. Knowledge of quality control and assurance procedures and principles of performance improvement.
  3. Ability to function effectively between competing priorities.
  4. Knowledge of proper maintenance and troubleshooting of telehealth equipment.
  5. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
  6. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
  7. Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Note: Your resume must reflect how you are able to meet the KSAs above.

Are you able to meet the GS-7 level KSAs listed?
(limit characters)
6. Verification Statement - Your rating is subject to verification based on the resume, narratives and other relevant documents you submit, and through verification of references as appropriate. Deliberate attempts to falsify information are grounds for non-selection and for termination. In addition, falsifying information on your application can result in your being barred from federal employment.

I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal service (5 C.F.R. part 731). I understand that any information I give may be investigated and that responding "No" or providing no response to this item will result in my not being considered for this position.
(limit characters)
REMINDERS

Resume
 - Your resume must include the following information for each position listed: Job Title; Grade Level - if applicable; Duties (be as detailed as possible); Employment dates (month and year started and ended) (e.g., June 2007 to April 2008); and hours worked per week. Be aware that your answers will be verified against the information provided on your resume. Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail. Even though we do not require a specific resume format, your resume must be clear so that we can fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Transcript - If you are basing your qualifications on education (or a combination of education and experience) or if the position requires education to qualify, you must submit a copy of your transcripts with your application.

SF-50 for Federal Employees - If the most recent SF-50 has an effective date (shown in box 4) within the past year, it may not clearly demonstrate you possess the 1 year specialized experience, as required by the announcement. In this instance, you must provide an additional SF-50. The yearly Cost of Living Adjustment SF-50, issued in January, does not prove a full year of specialized experience. Monetary or time off award SF-50's do not provide sufficient information and will not be accepted. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.

*** Failure to submit the appropriate supporting documents will cause you to be ineligible for consideration of this position. - You will not be able to submit documents after the closing date of this announcement.***
(limit characters)