- Position Title
- Supervisory Health System Specialist
- Agency
- Veterans Health Administration
- Announcement Number
- CBTG-12736761-25-SJ Opens in new window
- Open Period
- Friday, May 23, 2025 to Thursday, May 29, 2025
For preview purposes only. To apply, please return to the USAJOBS announcement and click the Apply button.
Eligibilities
1.
Are you currently employed by the Department of Veterans Affairs?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
2.
Are you an employee of the facility indicated for this position?
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.
To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met (if applicable) and include your position title, pay plan/series/grade, tenure and the type of appointment (i.e. Competitive or Excepted). Please be aware that award SF-50's do not always include this pertinent information.
Preferences
1.
Which of the following items describes your current or recent (within the last five years) political appointee service?
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
If you responded yes to any of the items below, you will need to include a SF-50 specifying your prior service.
Your resume must be submitted in English and include the following information for each job listed:
- Job title Duties (be as detailed as possible)
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Series and Grade, if applicable, for all Federal positions you have held
- Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
By submitting your application, you are certifying, to the best of your knowledge and belief, all the information submitted by you with your application for employment is true, complete, and made in good faith, and that you have truthfully and accurately represented your work experience, knowledge, skills, abilities and education (degrees, accomplishments, etc.). The information you provide as part of your application may be investigated. You are also certifying, and acknowledging, that misrepresenting your experience or education, or providing false or fraudulent information in, or with your application, may affect your eligibility for appointment and/or continued employment. False or fraudulent statements may be punishable by fine or imprisonment (18 U.S.C. 1001).
2.
I authorize my application information being shared with hiring managers for similar positions. I understand this option may not result in further consideration for additional positions nor will it impact my application for this announcement.
3.
A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License.
Do you possess a current and valid state-issued driver's license?
Do you possess a current and valid state-issued driver's license?
4.
Please provide your driver's license number, issuing state and expiration date. Reminder - Do not include a copy of your license; if referred for interview it may be requested at that time.
5.
Are you willing to undergo a pre-employment physical?
Assessment 1
Select the appropriate answer to each of the following questions based on your current level of experience and/or education or training that demonstrates your ability to perform the duties of this position. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM.
1.
To qualify for the GS-0671 occupational series, applicants MUST have one meet one of the following Individual Occupational Requirements (IOR):
Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR,
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
NOTE: An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. The education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.
OR,
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
NOTE: An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. The education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
In addition to the Individual Occupational Requirement, you must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.
Select “Yes” or “No” to the following question(s).
2.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Possess experience in performing staff support, administering planning processes, performing quantitative and qualitative analysis, evaluating agency-wide programs, reviewing, analyzing, collecting gathered data, maintain databases. Skilled in obtaining, reviewing, consolidating and planning information from subordinate units. Possess expertise in a wide variety of computer and data management packages and VA databases including Clinic Practice Management Dashboard, VISTA, CPRS, Clinic Access Index, Access Glide Path, SAIL, SPARQ, Pyramid, etc. Broad knowledge of Federal government policies, regulations, and trends in the areas of personnel, budgeting and management systems, as well as an understanding of the public and private sector trends in health care.
For each task in the following groups, choose the statement from the list below that best describes your experience and/or training.
The following statements pertain to your knowledge of the principles and methods for monitoring, estimating, or reporting actual performance or the performance capability of information systems or components.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
3.
Develop an improvement-focused, patient-centered team to support providing timely access to care and increasing Veteran satisfaction regarding access to care.
4.
Review and evaluate local processes and procedures to determine areas of effectiveness, efficiency, and improvement.
5.
Review and evaluate system-wide training plans to optimize local use.
The following statements pertain to your ability to apply principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
6.
Develop and maintain standardized business rules for scheduling and consults that are consistent with National policy, accurately reflect clinic supply, demand, and activity, and meet the needs of the Veteran.
7.
Evaluate and recommend changes for continuous process improvement.
8.
Identify, define and prioritize customer service tools, process improvement and training opportunities that will support front-line employees in providing predictable, consistent and easy customer service experience for Veterans, their caregivers and survivors.
The following statements pertain to analysis and problem solving.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
9.
Review and provide guidance to identify strategies to reduce backlog.
10.
Optimize the use of technology, particularly virtual modalities, including Telemedicine and secure messaging.
11.
Establish benchmarks and a process for taking corrective actions on decreasing/low scores in Veteran/Staff experience data.
The following statements pertain to your ability to manage and organize information.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
12.
Apply advanced clinic access principles and strategies to ensure timely access to care.
13.
Present continuous improvement plans to leadership, noting resources implications of recommendations.
14.
Ensures record management guidelines are adhered to in the clinic setting.
The following statements pertain to your ability to solve problems/issues quickly and effectively.
Select the one statement that most accurately describes your training and experience carrying out each task using the scale provided.
15.
Serves as Quality Assurance (QA) Specialist with the responsibility of data collection relating to the quality of work processes and progress of each section within Ambulatory Care Service and evaluating the causes of the deficiencies.
16.
Lead a team in collecting, analyzing, and interpreting data from multiple sources to identify current and/or forecasted deficiencies, determine root causes, and recommend corrective actions.
17.
The employee identifies skewed data in databases and conducts investigated interviews with physicians, managers, and other employees to identify areas of weakness and/or source of how the data was captured and entered into the system.
Instructions: The following is a Certification of Understanding. RESPONSE TO THIS STATEMENT IS MANDATORY. Please note, if you do not answer this question, it will result in not being considered for this position.
Select “Yes” or “No” to the following question(s).
18.
I certify that, to the best of my knowledge and belief, all the information included in this questionnaire is true, correct, and provided in good faith. I understand that if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled, I may be denied an appointment, or I may be removed and debarred from Federal service (5 C.F.R. part 731).I understand that any information I give may be investigated. I understand that responding "No" to this item will result in my not being considered for this position.
SF-50 REMINDER: If you are a current or former Federal employee, you must provide a copy of your last or most recent SF-50, "Notice of Personnel Action." The SF-50 must identify your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status.
TRANSCRIPT REMINDER: If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application.